PLEASE NOTE:

MyNews24 is a user-generated section of News24.com. The stories here come from users.

 
Roelien
 
Comments: 9
Article views: 1128
 
 
Latest Badges:


 
View all Roelien's badges.
 

Praise good customer service more often

08 January 2013, 07:09

In my previous article I wrote about bad customer service.   I realised when I read the responses that I am not alone in feeling frustrated at times.  The past month has been horrid in terms of customer service and service delivery towards me.  Maybe it was because of temporary staff, or because it was the silly season or maybe employees really thought the world was going to end and therefore did not see the need to give good service.  Or maybe I just had some bad luck.  Whatever the reason, I learnt a valuable lesson.  Use commas correctly in my articles.  *Cheeky smile

Well today I received retribution.  My bank contacted me and is going to do an investigation into the amount taken off my credit card. They didn’t have to do it as I made the mistake of being mislead, but the fact that one of their consultants heard my plea and decided that she is going to go out of her way to help me as best as she can, made my day.  Then I had to return an article of clothing at a large chain store.  Nothing major, it just didn’t fit and I couldn’t find anything in the shop to exchange it for.  When I approached the counter the cashier had the biggest smile on her face and greeted me as if I was the only customer she had helped today.  She complimented me for the new year and we chatted up a storm.   That was incredibly pleasant and I really wish more cashiers were like her and I actually complimented her quite loudly so that all her colleagues could hear what a wonderful job she is doing.    Maybe it will encourage them to do better?

I have many stories about good customer service.  One involves being chased down by a shop assistant after I left a parcel on the counter at the retail shop she worked in.  The thing is I walk very fast and I was already on the other side of Greenstone when she finally caught up to me! Way to go girl!  I’ve had personal service from a Sales Consultant in a clothing store, she didn’t have to but it was my first business suit I was purchasing and she went out of her way to assist me in making sure I looked snazzy.  I had never received such personal service ever before in a clothing shop and have never since.  It happened when I was 18 years old, yet it has remained in my memory longer than that of bad customer service experiences that I have received in recent times.   

The sad thing though is that it is human nature for us to complain about bad service more often than praise good service.  How do you feel when your client compliments your good work, not just to you but to your boss and colleagues? Has that ever happened to you? If it has, didn’t you feel great? Some would say embarrassed, others would gush and say “I was only doing my job”, but inside you felt like a roaring lion right?  That’s how I feel when one of my clients compliments my efficiency.  I can’t wait to try and impress all my clients and everyone else in between.

Knowing I have changed someone’s life or made a difference by just trying to help as best as I can really touches my heart. Today, one of my temporary staff placements was made an offer to go permanent and she almost cried when I informed her.  She sent me an email thanking me as she was without work for 8 months and I decided to give her a chance and sent her to my client.  To start my year off like that, it definitely makes up for all the horrible service I received during the holiday time. 

Maybe if we praised good service delivery as much as we complain about bad service delivery, it might change?  Why don’t we just try and go out of our way to compliment good customer service where it is due? It might not always make a difference, but we won’t know if we don’t try, right?


P.S. Apologies if I made a few grammatical errors etc.  It's been a while since I've written long articles and essays.  The more I write, the more I will improve. 

Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.
 

Read News24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
9 comments
Add your comment
Comment 0 characters remaining

Read more from our Users

Submitted by
The Last Contrarian
My drunken scrawl VS an illiterat...

I am a writer; that is to say I’m an alcoholic. The link between alcoholism and writing ability is the only reliable indicator of good and profound writing.  Read more...

30 comments 855 views
Submitted by
FrancoisFMarais
Religion or Relationship - Lookin...

We were out fishing somewhere but the clouds came up and the weather looked bad. Winds were howling and rains were threatening. Read more...

44 comments 590 views
Submitted by
Bheki Dlamini
I celebrate fear. That works for ...

I can never say that the last four years, following my venturing into formal business, was any easy. It was the test of a lifetime. There were times when I wished I had never left my employ. Read more...

6 comments 427 views
Submitted by
Jerry Mashile
Changing face of culture

Heritage day is here again. While other groups in South Africa have defined their cultural practices, some remain confused and lost. This  Read more...

11 comments 386 views
Submitted by
Molifi_Tshabalala
What revolutionary duty for ANC t...

The ANC sounds more confused, using some words and phrases such as radicalism, revolution, and economic transformation out of their proper contexts.  Read more...

12 comments 1354 views
Submitted by
Mpiyakhe Dhlamini
Where are the intellectuals?

South Africa has a relatively free media, it's citizens enjoy the right to say whatever they want and to whomever they want with some sensible restrictions. Read more...

13 comments 403 views

Jobs in Cape Town [change area]

Property [change area]

Travel - Look, Book, Go!

Magical Massinga

Spend 5 nights at the gorgeous Massinga Beach Lodge in Mozambique and only pay for 4 from R13 220 per person sharing. Includes return flights, accommodation, transfers and romantic turndown. Book now!

Kalahari.com - shop online today

Pre-order your iPhone 6 at kalahari.com

Hurry and pre-order your own iPhone 6 now at SA’s favourite online store!

Bargain box – 60% off

Reduced prices, very limited stock. While stocks last. Hurry and shop now!

Mind blow low prices on electronics

Get either the Prestigio multiphone or Proline tablet 7” tablet for only R699. Offers valid while stocks last. Shop now!

30% off Barbie toys

Save 30% on all Barbie toys and accessories. Offer valid while stocks last. Shop now!

Baby extravanganza month at kalahari.com

Celebrate baby month with a wide range of awesome baby products. Offers valid while stocks last. Shop now.

OLX Free Classifieds [change area]

Samsung Galaxy s4

Mobile, Cell Phones in South Africa, Western Cape, Cape Town. Date October 24

Best bargain in big bay

Real Estate, Houses - Apartments for Sale in South Africa, Western Cape, Cape Town. Date October 25

VW Golf 6, 1.6 Trendline (Excellent condition)

Vehicles, Cars in South Africa, Western Cape, Cape Town. Date October 25

 

services

E-mail Alerts The latest headlines in your inbox

RSS feeds News delivered really simply.

Mobile News24 on your mobile or PDA

E-mail Newsletters You choose what you want

News24 on your iPhone Get News24 headlines on your iPhone.

SMS Alerts Get breaking news stories via SMS.

Blogs Your opinion on you, me and everyone.

Calais Website keywords automated by OpenCalais.

 
Interactive Advertising Bureau
 
© 2014 24.com. All rights reserved.
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.








Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.