PLEASE NOTE:

MyNews24 is a user-generated section of News24.com. The stories here come from users.

 
SkerP
 
Comments: 2
Article views: 707
 
 
Latest Badges:


 
View all SkerP's badges.
 

SA Life Companies - Your Customer Service Stinks

06 December 2012, 10:37
As the major breadwinner in my family, I have always taken it upon myself to be financially responsible. To this end, in addition to facilities offered by my employer, I have several retirement annuities (RAs), extensive life and disability cover, short term insurance, and medical aid.

Pretty much all the major life firms in SA are represented... Liberty / Stanlib, PPS / Sanlam, Old Mutual, etc.

That doesn't stop at least one of these companies contacting me on a monthly basis, wanting to come to me, to review my portfolio. I always decline, because I know my stuff is up to date.

Of late, I have been nagging my wife to sign up for an RA and some life insurance, since it is the financially responsible thing to do.
I gave her some suggestions regarding which companies to contact, which we duly did.

Only Sanlam was prepared to come out to her, to discuss her requirements, and provide some proposals. As it turned out though, the representative never kept the appointment, and didn't even bother to call.

None of the other companies was prepared to send out a rep, preferring instead to send their forms and marketing material by email. Which would be fine, if they actually bothered to send the email!

Outsurance, which punts both their new life cover product, as well their differentiation when it comes to covering women, stated that they were not allowed to send stuff by email! How absurd, right? Instead a supervisor offered to contact her back at a convenient time. That's right, we're still waiting for the phone call.

I would desperately love to lodge a complaint about each of these companies on Hello Peter, but frankly, if they can't spare me some time, why should I even bother?

In the end, my wife popped into a branch of Old Mutual Bank, whilst cruising the local mall one day, and as luck would have it, the branch had a representative from the life division present, and he assisted my wife.

I have perused the RA and life cover offerings from Old Mutual, they are in alignment with my expectations, and as such we will be taking them up, even though we haven't been able to compare them with their rivals. Not for lack of trying on our part.

The government and independent financial types all encourage us to make sound financial decisions, to save for retirement, to have some life cover. Why do the fat cat life companies make this so difficult?
Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.

 

Read News24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
2 comments
Add your comment
Comment 0 characters remaining

Read more from our Users

Violence will never yield good re...

South Africans forget so easily that during the apartheid struggle most of our political leaders were accommodated in some of these neighbouring countries. Wtites John Lehlaka Masekoameng.  Read more...

1 comments 52 views
Blame Democracy?

Democracy has been nothing but a confusing ideology especially to the previously disadvantaged and nothing more perpetuates this phenomenon than politicians not delivering on their promises. Read more...

5 comments 220 views
Submitted by
Kelvin Esiasa167
Xenophobia: A demon In SA which m...

Xenophobia has dented the beauty of South Africa. The increasing emergence of xenophobia as social policy and practice in the face of presumed state acquiescence will only lead SA backwards. Read more...

4 comments 266 views
Submitted by
Carla Botha
A burning land

You tie an innocent person’s hands and feet with rope, you put an old black car tire around his body. You pour petrol over this still-alive person and you light a match.  Read more...

31 comments 1225 views
Submitted by
Zwelithini Mxhego
Lets unite under the banner of lo...

Maybe I have kept quite for far too long. You know, Nelson Mandela has come and he had declared "let us forgive, but let us not forget".  Read more...

5 comments 287 views
Submitted by
Chris Khanye
SA is rendered lawless and ungove...

It was at the 73rd Anniversary of the ANC on 8 January 1985, where Oliver Tambo made a call to the national executive committee of the ANC congress - Render South Africa ungovernable! Read more...

12 comments 1299 views
 

services

E-mail Alerts The latest headlines in your inbox

RSS feeds News delivered really simply.

Mobile News24 on your mobile or PDA

E-mail Newsletters You choose what you want

News24 on your iPhone Get News24 headlines on your iPhone.

News24 on Android Get the latest from News24 on your Android device.

SMS Alerts Get breaking news stories via SMS.

Blogs Your opinion on you, me and everyone.

 
Interactive Advertising Bureau
 
© 2015 24.com. All rights reserved.
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.