PLEASE NOTE:

MyNews24 is a user-generated section of News24.com. The stories here come from users.

 
Ivan Jacobs
 
Comments: 52
Article views: 4615
 
 
Latest Badges:


 
View all Ivan Jacobs's badges.
 

Sanral Account Issues

04 April 2014, 12:05

I am a sheeple, one of the foolish, who got ‘tagged’, loaded money onto my e-tag, and listened to the beep every time I went under a gantry. I’m not too bothered about the few rands a month it costs me, but, due to a “system issue” on their side, I am now a few hundred out of pocket for phone calls, and time wasted trying to sort out an issue, which SANRAL does not seem interested in sorting out.

On 20 February 2014 my account went into the negative, I didn’t have time to stop at an etoll centre to reload my account. On the morning of the 21st I went and put R500 onto my account, at which point the lady at the Etoll centre confirmed that the outstanding transactions ( not even 12 hours old) were settled, and this reflected on my available account balance , as I only had 449 available from the 500 I just paid on. Fast forward to 27th March 2014 where I now get a letter stating I have been handed over to VPC, so after hours of phone calls, wasted time, and money on cell phone calls, I log an enquiry, nothing, after calls and calls and calls , nothing.

On April 1 (fool’s day) I get a call saying they have identified a system issue and its with their IT department to resolve (so.. who else has this happened to now, how many other people have SANRAL scammed like this, into paying twice for transaction), today, they 4th I log into my account to see that my Enquiry was cancelled..

Right now, I am on the phone again, being bounced around from pillar to post, with no answers, this is a sad sad joke, this system is flawed, and the customer service is non-existent, and they just don’t care. 

Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.

 

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
52 comments
Comments have been closed for this article.

Read more from our Users

Submitted by
YOU
‘He kissed me on the cheek – whil...

"The bullet went straight through my ribs and broke them." Read more...

0 comments 8500 views
Submitted by
Kagisho Montjane
Like sands through the hour glass...

Growing up in the dusty street of Limpopo , people always get surprised when they find me immersed in the sound of Opera.  Read more...

0 comments 189 views
Submitted by
No Ohno
A reply to : Speaking to our pare...

On 2017-08-17 I read this posting by Ashanti Kunene : Speaking to our parents: how is this freedom? I didn't really want to reply, since I read postings like these daily, but there is just something about this posting that is haunting. Read more...

0 comments 398 views
Submitted by
Revelgen
Congratulations Makhosi Khoza - y...

When the history of South Africa is written in a few years' time, some names are going to stand out: people like Thuli Madonsela, who won the admiration of the world for the quiet, efficient, honest way she fulfilled the role of Public Protector. Read more...

0 comments 806 views
Submitted by
So,Recently
The Self-Destruction of the ANC

So, recently President Jacob Zuma survived another parliamentary vote of no confidence, his eight thus far.  Read more...

0 comments 877 views
Submitted by
Dandelion WCape
Responsibility, reconciliation an...

The loudest voices will be heard. Unfortunately those voices don’t always express well-considered, complex or nuanced thinking. Read more...

0 comments 295 views
 

services

E-mail Alerts The latest headlines in your inbox

RSS feeds News delivered really simply.

Mobile News24 on your mobile or PDA

E-mail Newsletters You choose what you want

News24 on Android Get the latest from News24 on your Android device.

SMS Alerts Get breaking news stories via SMS.

TV Get us in your home, on your television.

 
Interactive Advertising Bureau
 
© 2017 24.com. All rights reserved.
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.