PLEASE NOTE:

MyNews24 is a user-generated section of News24.com. The stories here come from users.

 
Ivan Jacobs
 
Comments: 52
Article views: 4609
 
 
Latest Badges:


 
View all Ivan Jacobs's badges.
 

Sanral Account Issues

04 April 2014, 12:05

I am a sheeple, one of the foolish, who got ‘tagged’, loaded money onto my e-tag, and listened to the beep every time I went under a gantry. I’m not too bothered about the few rands a month it costs me, but, due to a “system issue” on their side, I am now a few hundred out of pocket for phone calls, and time wasted trying to sort out an issue, which SANRAL does not seem interested in sorting out.

On 20 February 2014 my account went into the negative, I didn’t have time to stop at an etoll centre to reload my account. On the morning of the 21st I went and put R500 onto my account, at which point the lady at the Etoll centre confirmed that the outstanding transactions ( not even 12 hours old) were settled, and this reflected on my available account balance , as I only had 449 available from the 500 I just paid on. Fast forward to 27th March 2014 where I now get a letter stating I have been handed over to VPC, so after hours of phone calls, wasted time, and money on cell phone calls, I log an enquiry, nothing, after calls and calls and calls , nothing.

On April 1 (fool’s day) I get a call saying they have identified a system issue and its with their IT department to resolve (so.. who else has this happened to now, how many other people have SANRAL scammed like this, into paying twice for transaction), today, they 4th I log into my account to see that my Enquiry was cancelled..

Right now, I am on the phone again, being bounced around from pillar to post, with no answers, this is a sad sad joke, this system is flawed, and the customer service is non-existent, and they just don’t care. 

Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.

 

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
52 comments
Comments have been closed for this article.

Read more from our Users

Submitted by
Nicholas K Mashabela
Are you a corrupter or a corrupte...

Many of our people, desperate to acquire drivers’ licenses, have for many years, found themselves being corrupted by traffic officials at driving schools.  Read more...

0 comments 790 views
Submitted by
Linda De Rooster
Children losing out

I am an Educational Psychologist who does a lot of psycho-educational assessments with children with special needs.  Read more...

0 comments 167 views
Submitted by
Martin Albert
The decision on who to vote for i...

Much has been said about voting or not voting and who to vote for. I believe that both decisions are very straightforward. Read more...

0 comments 765 views
Submitted by
Colin Webster452
MSSA's General Secretary to be a ...

120 officials from e-sports and sports industries will participate in the Global e-Sports Executive Summit,which will be held by International e-Sports Federation (IeSF) in Shanghai, China for 2 days, from July 30th to July 31st. Read more...

0 comments 55 views
Submitted by
Struan Robertson
Why Does Science Set Us Free?

Why does science set us free? The short answer. Science sets us free because as a method of inquiry it is about the pursuit of truth and as the universal law stated in John so clearly says it is knowing the truth that sets us free. Read more...

0 comments 688 views
Submitted by
Shar Grainger
Trial by Media Is Contempt of Cou...

The Contempt of Court Act in the United Kingdom for example defines contempt by identifying it as civil and criminal. Read more...

0 comments 366 views
 

services

E-mail Alerts The latest headlines in your inbox

RSS feeds News delivered really simply.

Mobile News24 on your mobile or PDA

E-mail Newsletters You choose what you want

News24 on Android Get the latest from News24 on your Android device.

SMS Alerts Get breaking news stories via SMS.

TV Get us in your home, on your television.

 
Interactive Advertising Bureau
 
© 2016 24.com. All rights reserved.
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.