PLEASE NOTE:

MyNews24 is a user-generated section of News24.com. The stories here come from users.

 
Mike Viljon
 
Comments: 14
Article views: 2075
 
 
Latest Badges:

 
View all Mike Viljon's badges.
 

Standard Bank and Poor Service

28 January 2014, 09:17
If I have to nominate the worst service company in South Africa, I believe Standard Bank will come second.  The first prize will go to Standard Bank Card division.I work abroad and visit South Africa only once or twice a year, so when I visited in December I requested new credit cards for my wife and I.

Firstly, it could not be done as my cards expire in April and new cards are only issued a month before expiry.  With the help of my personal banker we found a solution and my cards were to be issued in January before I left.  I drove from Pretoria to Eastgate to collect the cards (I will still get my e-toll bill) and surprise, surprise (!) only one card was issued and with the old expiry date.Plan number two:  I would be in Cape Town at the end of January.  Please issue the cards and send them to the branch at the V&A.My personal banker confirmed that it was done, the guy who now has my cell-phone number from 5 years ago (I change the number every time I am is SA) received an SMS that the cards are at Thibault Square branch.

He forwarded the SMS to me. (nice guy)  This morning when I got to the branch the queue was 30 people deep and we were told that the computer system was down.  A friendly lady said she would try to find my cards and after a while informed me the cards were at the V&A branch.  Back at the V&A, the branch was closed due to the computer problems.  Eventually I got inside, they found the cards and another surprise!! My wives card had the wrong initials.

I got not get a pin because the system was down.  So now I sit at CT Airport on my way back and without the cards.  Who knows, perhaps I will get them next year.  I am sure Standard Bank will charge me an arm and a leg each month.I feel really sorry for the poor customer-facing people at the bank who have to constantly protect the incompetent back-room staff and fat-cat bosses.Today Standard Bank inconvenienced tens of thousands of people around the country, and surprise! There is not even one word of apology on their website.  Shame on you!!
Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.

 

Read News24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
14 comments
Add your comment
Comment 0 characters remaining

Read more from our Users

Submitted by
CharlesSzente
How to create long term wealth fo...

I believe, in the real world, life actually follows reasonable principles. Despite the baffle and Bull, the short term push and pull, even exploitation, eventually the multitude of forces kicks you back to reality. For us that simply means, if as a country we want to grow, we have to invest.  Read more...

7 comments 285 views
Submitted by
Gail Shorkend
The world

How the world has changed. It used to be a peaceful world. You had stress. But the stress is not like these days. Read more...

9 comments 71 views
Submitted by
Linamandla Mpolase
Letter to the Capitalist God

I constantly ask myself what is the point of everything? A complex question and awfully deep but I know it is a question not unique to me. Possibly many of you have had similar thoughts. But really what is the point of it all? Read more...

47 comments 595 views
Submitted by
Dewald Esterhuizen
Humanity a rarity

I am reading so much upon this lion being killed and I see the outrage in America and the extreme extend to which they go to persecute this dentist. Read more...

21 comments 848 views
Submitted by
Jenny Reid
Identity Crisis! What to do when ...

While these people must deal with the inconvenience of applying for new passports, there’s a far more sinister issue at play. Read more...

0 comments 317 views
Submitted by
Ann Muigai
Focus on what truly matters

“Never” is an infectious word, like a flu virus. Once you’ve caught it, everything loses its sparkle. It’s commonplace to hear people say and swear that they will never do, forget or say something. Read more...

2 comments 194 views
 

services

E-mail Alerts The latest headlines in your inbox

RSS feeds News delivered really simply.

Mobile News24 on your mobile or PDA

E-mail Newsletters You choose what you want

News24 on Android Get the latest from News24 on your Android device.

SMS Alerts Get breaking news stories via SMS.

Blogs Your opinion on you, me and everyone.

TV Get us in your home, on your television.

 
Interactive Advertising Bureau
 
© 2015 24.com. All rights reserved.
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.