MyNews24 is a user-generated section of The stories here come from users.

Comments: 1
Article views: 0
Latest Badges:

View all MikeFraser's badges.

The Leadership Challenge for our Government

08 February 2013, 09:01
The Leadership Challenge for our Government:

Instead of declaring Education an essential service for teachers, Health an essential service for nurses and doctors, etc, how about declaring all functions of government an essential service.
Like getting all government departments functioning as they should, delivering text books on time, fixing dysfunctional schools and hospitals, getting municipalities and other government agencies to deliver the services that they are mandated to do.
Generally delivering on the government's own Batho Pele Principles, and the Promise of Freedom, A Better Life for All.

"The Batho Pele initiative aims to enhance the quality and accessibility of government services by improving efficiency and accountability to the recipients of public goods and services".

Batho Pele requires that eight service delivery principles be implemented

1. Regularly consult with customers
2. Set service standards
3. Increase access to services
4. Ensure higher levels of courtesy
5. Provide more and better information about services
6. Increase openness and transparency about services
7. Remedy failures and mistakes
8. Give the best possible value for money.

These are the essential services that our country needs from government to deliver to us, the citizens of our country.
But the biggest mistake that government does is to treat us like customers/clients. (Principle 1 above).And an even bigger mistake we make is to distort our elected representatives into service providers and suppliers. We relate to them as if we are consumers, not citizens.We want them to solve for us those issues which we can and should be solving for ourselves. The customer model, in which elected officials exist to satisfy citizen demands, is a disservice to community, even though we citizens love it.Elected officials are public representatives of citizens, not suppliers.The sooner we all realize this the better for our country. 
Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received. publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
1 comment
Comments have been closed for this article.

Read more from our Users

Submitted by
Tyler Dean Smith
Students and what they want and w...

To the students of South Africa that think that they have been wrongly promised the a free education Read more...

0 comments 739 views
Submitted by
Lindie Langa
Fees Must Fall No Coincidence nor...

Let me tell you my dearly beloved fellow country men and women, this whole "fees must fall debacle" is not accidental, neither is it purely political or eocio-economic.  Read more...

0 comments 312 views
Submitted by
Enriko Klopper
The not-so-new game of South Afri...

Clicking through the news and trying to compartmentalise all this information is an exhausting task. Especially if you are attempting to remain as objective as humanly possible. Read more...

0 comments 126 views
Submitted by
Asiza Tait
Jehovah’s Witnesses – Report back...

On the 11 August 2016 I posted up an article regarding the Conventions of Jehovah’s Witnesses on News24 that would be running from September through to October in South Africa.  Read more...

0 comments 376 views
Submitted by
Victor van Heerden
Are the FeesMustFall and Decoloni...

Are the FeesMustFall and Decolonisation adherents anymore credible than the SJW’s?  Read more...

0 comments 219 views
Submitted by
'Big Chief' Zuma suddenly meets e...

Zuma might not have had a normal school education, but he is undoubtedly street-smart. As Nkonto We Sizwe's military strategist.  Read more...

0 comments 497 views


E-mail Alerts The latest headlines in your inbox

RSS feeds News delivered really simply.

Mobile News24 on your mobile or PDA

E-mail Newsletters You choose what you want

News24 on Android Get the latest from News24 on your Android device.

SMS Alerts Get breaking news stories via SMS.

TV Get us in your home, on your television.

Interactive Advertising Bureau
© 2016 All rights reserved.
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.