PLEASE NOTE:

MyNews24 is a user-generated section of News24.com. The stories here come from users.

 
BatongaBoro
 
Comments: 14
Article views: 2503
 
 
Latest Badges:



 
View all BatongaBoro's badges.
 

The SA Post Office - A Return To Core Values

15 November 2012, 09:40
And those core values are, of course, incompetence, theft, lack of service and dishonesty.

A number of you will remember those sad, dark days of 2008. Theft or "loss" of items by the SA Post Office became so bad that big online stores, in particular amazon from the USA and Blackstar from the UK, felt they had no choice but to blacklist South Africa and refuse to ship there. This made the news worldwide, although of course Radio 702, whose "independent" news happened to be sponsored by the Post Office when the story broke, decided to report that people were somehow bypassing customs and the mail sorting centres, getting the parcels and reporting them stolen.

In fairness, since that incident the Post Office had tried to improve. In the last four years I have had no issues, with not one parcel failing to arrive. That seems to have changed in the last month.

Some four or five items of mine are now two weeks past the expected delivery date. It is fun asking the Post Office what the problem is.

To be honest, the staff at the branch and indeed the people on the customer help desk have tried to assist. The problem, it seems, resides at their "international hub".

I have the direct number for several staff members there, as well as the general switchboard. Frequently the calls do not get answered. When they do get answered, the response is "we cannot assist". They advise you to send the details to their customer services email address. When you explain that you did that a week ago and have not got an answer, they just end the call.

What is going on here? No doubt several people will - rightly - comment on the disasters they have had with the Post Office of late. The utter humiliation they experienced at having the country blacklisted, though, surely taught them to get their act together? It certainly seemed that way to me for a fair while.

I have no idea if their international mail depot is current having a secret strike, if everyone has been fired or taken leave, or if they've just decided to start stealing again. I do know that all items ordered online do need to go through customs and SARS, so if it is a problem of theft then alarm bells should be ringing, considering who must be involved to get away with it.

If I do not start getting some of my parcels within the next week then I suppose it's off to ICASA to wait for no response, then off to the Universal Postal Union with the matter. I suppose I had better contact the suppliers too, getting a refund instead of the desired products and sit and watch as yet again SA is blacklisted.

Part of me really hopes it's just a staffing or system issue. If it is that, though, and they can't take out an advert saying "sorry, we are experiencing delays and will resolve them soonest", then there is all you need to know of their claims of honesty towards customers.

No wonder so many of the kids today simply download stuff rather than order it, just rather steal it yourself instead of paying for someone to steal it from you.

Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.

 

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
14 comments
Comments have been closed for this article.

Read more from our Users

Submitted by
Sinawo Bukani
15 Quotes That Make This Book A '...

I have shied away from writing a full review for Sheryl Sandberg’s book because I fear I will just dilute these fundamental truths and weaken them for you. So instead I opted to share 15 of my favourite and most inspiring quotes in the book. Read more...

0 comments 694 views
Submitted by
Gayle Goddard
Salute

Praise the women who make sure that they put food on the table for their families no matter how bad the situation is. Read more...

0 comments 195 views
Submitted by
Thandisizwe Mgudlwa
African Education Sector A Pillar...

It is highly important for the African continent to follow up on new initiatives aimed at bettering the lives of the people. Read more...

0 comments 134 views
Submitted by
Nico Barkhuizen
Sugar Tax

What about the rest of us who take care of our bodies through healthy diets and exercise? Why must we be tainted by the same brush as obese people? Read more...

0 comments 983 views
Submitted by
Larry
ANC Askari and Impi

The elephant in the room, which the ANC is unable to make mention of, is rather in the form of an 'impi'.  Read more...

0 comments 468 views
Submitted by
Reginald Kgwedi
Who designs our public transport ...

When you love the environment, it is likely that you are a fan of public transport, walking, cycling etc. But in most instances you are challenged with the difficulties of using these modes of transport.  Read more...

0 comments 540 views
 

services

E-mail Alerts The latest headlines in your inbox

RSS feeds News delivered really simply.

Mobile News24 on your mobile or PDA

E-mail Newsletters You choose what you want

News24 on Android Get the latest from News24 on your Android device.

SMS Alerts Get breaking news stories via SMS.

TV Get us in your home, on your television.

 
Interactive Advertising Bureau
 
© 2016 24.com. All rights reserved.
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.