MyNews24 is a user-generated section of The stories here come from users.

Terrylin Backpackers
Comments: 4
Article views: 1018
Latest Badges:

View all Terrylin Backpackers's badges.

Too Afraid to Claim

27 January 2014, 10:08

Your household items and car are now insured and you pay your monthly premiums faithfully by debit order.

The insurance company has acknowledged you as an esteemed client.  Your have completed the inventory form and to the best of your knowledge you are adequately insured to avoid the dreaded usually under or over insured gotcha terms and conditions.

Your have filed the receipts and serial numbers of your hard earned items.

The albatross has been lifted off your shoulders and you can now relax.

Then, one day your arrive home and notice a broken window.

You have been burgled.

You feel ill as you survey the tornado that has ripped through your home.

You call the cops who take fingerprints, a quick inventory and issue a case number.

You then 'phone your insurance company to lodge the claim and are warned that all calls are recorded.  This is to trip you up.

The call centre agent should commiserate with you and say: "Don't worry, we are here for you, and once you have managed to straighten things up, fill out the form online.  Give yourself a day to two to make sure."

This is what they advertise, after all.

Instead, the agent says:  "So what was taken?  And, remember this call is being recorded."

If you um or ah, or hesitate in any way, you are stuffed.

You may say: "Definitely the TV, my laptop and microwave.  And meat from the freezer.  I haven't really had the chance to check properly."

You are busy and want the claim to be expedited.  To replace the items takes time and you just want to get back to normal.

You then discover your child's bicycle is missing and other smaller items, maybe jewellery and DVD's.  You notify the agent again and then submit the claim.  You are certain that this is now complete.

Enter the Assessor, who introduces himself as Mr Gestapo.  A Person of Prominence and One to be Feared.  He has ways of making you talk.  According to Him, you are now a Criminal.

We are all aware of those who inflate claims for state of the art equipment, while their remaining items are clearly not, and the child who says:  But, I never had a PlayStation or TV in my bedroom."

But, there are those of us who are honest although you, Mr Gestapo, is trained to believe this is not possible.

Is this fair, Mr Gestapo? Are you unable to read people and their situation?

You are then subjected to a three hour interrogation with  his bullying tactics which involve the following demeaning questions:

"Who did you 'phone after you say you were burgled?  What did you say and what did they say?  Give me their contact numbers. I'll 'phone them now."

"I have the recording.  In this you seemed very doubtful.  You hesitated a lot.  The first time you said a watch had been stolen.  Then you said you had found it, but a ring had gone and some money.  Did you find this as well?  Do your realise that if you change your mind all the time, we can throw out the entire claim?"

When a friend was rear ended in an accident and the third party admitted the blame, Mr Gestapo 'phoned me to describe exactly what happened.

I was not there at the time, Mr Gestapo.

Were you?

Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received. publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
Comments have been closed for this article.

Read more from our Users

Submitted by
John Beadon
Residence confusion

I am a seaman, so I spend a lot of time outside SA, often returning by air. I hold a British passport, and have been a Permanent Resident in SA since 1967. Read more...

0 comments 460 views
Submitted by
Vincent Phillips
EFF Threat to Occupy ABSA banking...

Okay, so now the EFF suggests introspection before ABSA takes the decision of disassociating itself with rugby and by extension, sponsorship of the Springboks.  Read more...

0 comments 135 views
Submitted by
Ian Jarvis
Not in court?

Herschelle Gibbs knew nearly a year ago he had to be in court today but obviously had more important things to do. So a day in court wasted by how many?  Read more...

0 comments 36 views
Submitted by
Kdoggy dog
Miners shot down. Are the ANC art...

First of all, I would like to congratulate the Rehad Desai and his producers for winning the Emmy awards on the documentary Miners shot down. Read more...

0 comments 156 views
Submitted by
Robin Clanahan545
Looting crashed cars

An acquaintance of ours was travelling home alone on the N4 when she was in a head-on collision with a car passing two lanes on a blind rise.  Read more...

0 comments 1623 views
Submitted by
Colin Webster452
Will Tunisia still win the Hearth...

Not many Africans will be present at the IeSF's 7th World Championships in Seoul (2 to 5 December 2015). It is largely felt that due to the dominance of both Europe and Asia, that many African states do not even try to contest the championships. Read more...

0 comments 31 views


E-mail Alerts The latest headlines in your inbox

RSS feeds News delivered really simply.

Mobile News24 on your mobile or PDA

E-mail Newsletters You choose what you want

News24 on Android Get the latest from News24 on your Android device.

SMS Alerts Get breaking news stories via SMS.

TV Get us in your home, on your television.

Interactive Advertising Bureau
© 2015 All rights reserved.
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.