Everyone wants to be an IT Guru
Over my years in the working environment either as a user or Support, I have noticed no matter what the designation of a user they want to be their own IT support.
Having a computer at home and fixing it is different to being in IT sector
I have a bank account, I pay a House, car, household expenses, I create my own balance sheet of my income and expenses but I don’t interfere in our Financial department or tell the Creditors lady to hold on to a payment so we can receive interest before paying J
And I bargain at the flea market and if I need to sell something I use Gumtree, but I don’t go to our Marketing Department and tell them which LSM (living standard method) of market to target.
So then why do users: always try to fix their own laptop, which is like adding fuel to the fire. I must admit there are some users that can troubleshoot them self but the balance wants to be an IT specialist, all I can say then change your career. J
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