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Uncapped Internet

20 July 2014, 17:30
Due to the reason that normal WiFi is very expensive to do online gaming, watching youtube, downloading and normal browsing and surfing, we have opted to change to ADSL broadband.

We contacted Telkom for a 2Mb line, (Uncapped, Semishaped) because we were interested in the 2Mb package from Mweb.

We purchased a router and we were now waiting for this miracle of ADSL to happen.

After about 10 days, our Telkom line were installed and therefore we contacted Mweb to start the process.

After about 15 days we were connected with the ADSL line.
We connected the 2 PC's and the Playstation 3 to the Network.

Due to the reason that our service is uncapped, we started playing online games, updating our pc's, the playstation and downloading.

After about 2 weeks our internet connection became very slow. In investigating we discovered that we have been throttled. (This sounds to me like somebody has his two hands on your throat and strangles every bit of life out of you.) 

In other words we subscribed to an uncapped service, but Mweb throttles you at about 70Gb. This is not uncapped, it is actually the same as a 70Gb capped service. The only difference is that mweb do not stop the service if you exceed the 70Gb, but throttle you. (make the connection very slow).

Mweb also nowhere state when they start with this throttling. The only say if you abuse the service you will be throttled.

I just want to mention that this throttling did not happen when we exceeded the 70Gb, but only after about 120Gb.

In investigating this throttling thing, we were told that we have actually abused the service by downloading and playing on line too much. What a joke. THIS IS AN UNCAPPED SERVICE.

In order to correct the speed we are supposed to stop all internet actions untill our usage are down. Now remember, Mweb did not notify us that we have exceeded the 70Gb and therefore we have exceeded untill about 120Gb which is 2 months usage. Now we have to stop everything for about 2 months and still pay the R500.00.

What a joke. What other option was open to me?

We started phoning around and tried to find out which service provider does not throttle.

Although no service provider wants to admit when and at what usage that they are doing this throttling thing, it appears that all of them do this.

We have already cancelled our service at Mweb and we are still looking for a better deal elsewhere.

There is a few options we are looking at at the moment.If somebody knows about something, please feel free to inform us as well.

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