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Tye Malone
 
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Useless E-toll Invoices

14 February 2014, 07:36
I received an invoice yesterday from SANRAL which was quite frankly useless. The entire invoice featured a single line stating "-" under the date column, toll transactions as the description with a quantity of 12 and an amount of R76.94. Surely they are obligated to provide you with more detail than just a single line item with a quantity and a total? I have never been to a restaurant and the bill states "food and beverage x 5 = R235"! How am I supposed to verify that the transactions are in fact mine when there are no dates other than the invoice date and no description of which gantry the transactions took place at?

I can't believe that people are actually expected to pay (and some are in fact paying) when you are provided with such pathetic service. The whole system is supposedly automated so why not make each transaction detail available on the invoice? Unless of course you were trying to be deceptive and avoid the administration involved in people querying transactions which appear on their invoice and are not theirs. This whole e-toll system is shady and covered in corner cutting, deception and bullying of the public.
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