MyNews24 is a user-generated section of The stories here come from users.

Wilhelm Albert De Beer
Comments: 14
Article views: 661
Latest Badges:

View all Wilhelm Albert De Beer's badges.

Vodacom does not give service

19 March 2014, 15:21

Vodacom does not give service.

I have been a customer for years.

Getting an advertised phone made me see how they lie to us, first I were told that they ordered the phone. Going to get it I were told that they are now out of stock. Then the phone got discontinued. On searching for the phone advertised I found out that the phone does not have the features as setout by Vodacom. They lie to the public to get you into the shop and they the service stop. They just send the subject to change email when you complain. As a customer I at least expected to receive a call to see if the problem can be solved but I don't think they care about the people paying their salaries. Maybe they don't care if I go to another network, I don't know if their shareholders care about my couple of hundred rand every month but I pay for a service and expect service.After all the promises and lies I am now thinking that the best will be to move my numbers to another network and encourage my friends to follow, as a company my customers will also be asked to use the network I’m using for the dialup servers and wireless lines, so Vodacom might not think losing me as customer is a great loss as I currently have only about 200 customers that uses their network because I find it is easy to use one network. Luckily porting will keep the numbers. Who can recommend a network that gives SERVICE?

Thank you for your email communication.


We apologise for not responding to your e-mail timeously and thank you for your patience.

Kindly be advised the matter has been escalated to the Marketing Department and we are awaiting feedback.

Olivia Isaacs

Customer Care

eService Team

It is getting escalated daily, I think the shareholders and MD has been passed already with all these escalations. Doesn't Vodacom has any person who does not escalate matters but who actually deal with customers and deserve the salary they get paid.

Sorry for asking but may I have the name, e-mail and phone no of the person it got escalated to

This network promise but does not deliver

Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received. publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
Comments have been closed for this article.

Read more from our Users

Submitted by
Thandolwethu Mene
South African ICC exit a step in ...

What is the International Criminal Court and what is its purpose? Read more...

0 comments 3905 views
Submitted by
Michael Mondli Hlophe
Defeating Privilege

Many sceptics will probably read the topic and move on to the next without giving the article the time of day. Privilege is however something that needs to be addressed. Read more...

0 comments 2154 views
Submitted by
Mark Nancarrow
Why I love Cambodia’s capital

There are so many reasons to hate Cambodia’s bite sized capital of Phnom Penh. Open sewers, naked children, piles of burning garbage on every street. Its a dirty, smelly, noisy amalgam. But Phnom Penh grows on you and by the time you leave it will occupy a special place in your heart. Read more...

0 comments 586 views
Submitted by
Nkanyiso Land Tumi
Fees must fall movement is unforg...

I am very shocked to see students protesting in the presence of police as if they're criminals. Read more...

0 comments 5275 views
Submitted by
De Wet Ferreira
Put the 'heal' Back into Mental H...

We all know what do when we cut or scratch ourselves, right? Our first response, without even thinking about it, is to go for the medicine cabinet – grabbing the antiseptic ointment and a plaster or two.  Read more...

0 comments 354 views
Submitted by
Colin Harding
Western cape dams are 30% lower t...

Not to understate the seriousness of the drought that South Africa is caught up in, I am a little concerned when local government state one statistic and the DWA have a different statistic. Read more...

0 comments 1445 views


E-mail Alerts The latest headlines in your inbox

RSS feeds News delivered really simply.

Mobile News24 on your mobile or PDA

E-mail Newsletters You choose what you want

News24 on Android Get the latest from News24 on your Android device.

SMS Alerts Get breaking news stories via SMS.

TV Get us in your home, on your television.

Interactive Advertising Bureau
© 2016 All rights reserved.
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.