Buy a new car from R799 per month!’ Many people want to know: What is the catch?
The car that was sold to me was in a major accident before. When I received the car, the driver door did not close properly because the panel beater did a poor job fitting it. There were several rattles and small errors inside the car. A noise in the bonnet turned out to be the radiator falling out of the engine. I had two burst tires within the first three months – while driving slowly on an open tarred road. Not what you expect of a new car. I had to replace the wipers. The list goes on. The car simply is a disaster waiting to happen.
The Consumer Protection Act protects my rights. According to this act, I have the right to return the car and cancel the sale if I discover serious faults that have been hidden to me, within the first six months after buying the car. Yet, Satinsky refuses to allow me to cancel the sale.
I was unhappy with the car since the beginning, but every time I tried to talk to the supplier about the condition of the car, they denied an accident or anything wrong with the car. They made me feel like a stupid woman with no knowledge of cars.
Out of desperation I took the car to a panel beater after I had the car four and a half months. The panel beater confirmed the car had been in a major accident. The entire front part of the car up to all four the passenger doors have been replaced.
When I presented the panel beater’s report, they no longer denied the car had been in an accident, but they refuse to allow me to cancel the sale – according to them because I already had the car too long. When I mentioned the Consumer Protection Act and the six-month period, they said I can swap the car for another. I don’t want to swap the car. I want to cancel the sale because I do not want to do business with these people any longer.
Numerous requests during the last two months to several managers at Satinsky and Drive Car sales have all been ignored or dismissed.
I have really tried to settle this case in a considerate and responsible way, but have given up.