PLEASE NOTE:

MyNews24 is a user-generated section of News24.com. The stories here come from users.

 
Bheki Dlamini
 
Comments: 27
Article views: 1553
 
 
Latest Badges:

 
View all Bheki Dlamini's badges.
 

What happened to customer service?

14 May 2014, 14:01
It has become so obvious that customer service is an option nowadays. You walk into a leading superstore and the attendants look at you like they are doing you a favour. What happened to the welcoming smile that we are always promised?
While working as a sales person for a retailer ages ago, I knew that I had to leave my problems at the gate of my house and plant a smile on my face no matter what I was facing personally. At times this was challenging but had to be done.
I didn’t do it because my employer forced me to. I did it because I knew that no one wants to buy from a grumpy sales person.
We face a variety of problems on a daily basis. Be it at the workplace, on the road or even from home but that is no excuse to treat the one person that pays your salary like an enemy.
As I left the till the other day walking towards door of a leading retailer, I heard the lady mumbling how the next guy didn’t even wait for her call before marching towards her. I turned my head in disbelief. Did she want to paint her nails first?
My concern is not so much about the person standing next to the till sulking while you pay for your groceries, using the money that you worked so hard for that eventually goes into paying her salary. My concern is the reputation of the employer, the supermarket, the pizza place. How can I go back into such a hostile environment?
Negative energy is contagious and it can ruin your whole day, or life. That is probably why sulking people never advance in life.
I was always a sweet shopper until one day I decided to give the sulkers a piece of my mind.  I then decided to make it my business to complain about rotten service. If I’m not happy with the waiter’s service I call the manager, and if he’s anything but helpful, there’s the franchisor or the owner. This chain eventually ends up on HelloPeter or Twitter.
I would expect to be informed when an employee of mine behaves in a manner that tarnishes the image of my company. 
I just can’t stand it. If you can’t do the work that you gladly accepted, stay at home and stop ruining my life. Such hostile conduct is tantamount to robbery.
And these recruiters need to ensure that they either train their candidates or select people that are actually alive.
I think we have become so complacent with this behaviour that we are somehow allowing it to spread uncontrollably.
It’s time to put the brakes on!

Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.
 

Read News24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
27 comments
Add your comment
Comment 0 characters remaining

Read more from our Users

Submitted by
Lee Grandmaison
BDSM as a craft

I was recently challenged over my usage of words in one of my articles in the comment section. The article in question is titled, "Kinky sex and checklists." Read more...

8 comments 314 views
Submitted by
Michael TheWriter
Mr. SPOCK, STARTREK AND #skaNOVEL...

Alas - we bid farewell to another co-traveler on Starship Earth - yesterday Leonard Nimoy departed this sphere - he lives on in our memory. Read more...

8 comments 185 views
Submitted by
Janet O'Donoghue
A perspective on Suffering

Suffering is pain that is felt unconsciously. Read more...

13 comments 234 views
Submitted by
Tlhologelo K Magolela
Why Judgment Must Happen Before J...

Could it be that the Judgment of God happen before the second coming? If that is the case, then what are the implications to us as humans? or maybe this could just be a chance?  Read more...

186 comments 2238 views
Submitted by
Villiers Steyn
Eleven years later and still ridi...

In December 2003 my brother, Francois, and I did a three week-long road trip through South Africa in our little UNO Mia. On the third last day, in the Kruger National Park, we came across the most incredible sighting… Read more...

0 comments 562 views
Submitted by
Chemag
State of Health Address

South Africa is faced with a high rate of TB, Prevention-of-mother-to-child-transfer of HIV, HIV infections, High Blood Pressure diseases, Antibiotics Resistance Challenges, Side-effects as a result of wrong medicines dispensed.  Read more...

1 comments 167 views

Jobs in Cape Town [change area]

Property [change area]

Travel - Look, Book, Go!

Kalahari.com - shop online today

Deal of the week!

Petrol generators from R1399, save up to R350. While stocks last. Shop now!

30% off Pampers!

Save 30% when you buy 3 or more selected pampers products. While stocks last. Shop now!

This week only - 30% off books!

Get 30% off when you buy 2 or more books. Many titles to choose from. While stocks last. Shop now!

New range of Samsung smartphones!

Samsung Galaxy A3, A5 and Alpha now available at kalahari.com. while stocks last. Shop now!

Buy 3 eBooks & only pay for 2!

The cheapest of the 3 titles will be free. Many more titles to choose from. While stocks last. Shop now!

 

services

E-mail Alerts The latest headlines in your inbox

RSS feeds News delivered really simply.

Mobile News24 on your mobile or PDA

E-mail Newsletters You choose what you want

News24 on your iPhone Get News24 headlines on your iPhone.

SMS Alerts Get breaking news stories via SMS.

Blogs Your opinion on you, me and everyone.

Calais Website keywords automated by OpenCalais.

 
Interactive Advertising Bureau
 
© 2015 24.com. All rights reserved.
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.