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ZION
 
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When is service good or bad?

06 January 2013, 10:55
WHEN IS  SERVICE GOOD  OR BAD.
One Sunday afternoon in December last year I went for a walk to familiarise myself in that  area of Ermelo.  On returning to my lodgings I discovered I had lost my ID book.  I retraced the route I had taken earlier but to no avail. A thorough search was again made which produced nothing..  I was advised to visit the police station because people tend to hand in lost  ID books when found in the street. The friendly cop said they had not received much the whole week but if I wish to, I can go through the bag in which lost items are stored. He passed the bag on to me and it almost broke my back. There must have been hundreds of ID books and drivers licenses and other personal items.  It took me about an hour to not find my ID book and was instructed to  visit the Dept. of Home Affairs which was just around the corner. We went to the Dept of home affairs on the Tuesday and was told there was no problem and they just wanted all my info which I had already provided on a list.    Forms were filled in and fingerprints taken and the money demanded.  That was only R220 and I received a temporary copy and told that the book will be in Ermelo in about 6 weeks time. I told the clerk to check my residential address and was told the document will be issued from Ermelo where it was requested. Requests that the book be rerouted to the Free State was met with a refusal. I tried to explain that when the book arrives then she will contact me telephonically and I will have to drive 450 KM to fetch it and drive 450 km back again. Just to receive the book. I was told, too, that it is no longer permissible to deputise any other person even should that person be known by the Dept Home affairs and even when that person takes an oath as to ID and residence etc  the idea is that person collects the book and passes it on to myself.Only I can collect it on delivery. The ID document may not be sent via postnet or any other form of transport like a courier.  Good thing I know every pothole in the road. In a case like this I believe the Department of Home affairs is not being rational and not working in the interests of the citizen.  Surely the most reasonable and cost saving method would be to forward the document to the Free State Home affairs offices.

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