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Down with two-pin plugs!
29/07/2008 08:21  - (SA)  

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Chris Moerdyk

It is fascinating watching South African consumers slowly but surely casting aside their apathy and demanding good quality and service.

One hopes that business is keeping an eye on this transformation because given the vagaries of consumerism, things don't happen slowly but surely: they change overnight and suddenly all that cutting of corners that errant shops and service providers thought they were getting away with, leap out and bite them on the bum.

Of course, there are still far too many things happening here in South Africa that wouldn't be tolerated in most other countries.

Products and services that are a reminder that sustainable customer retention and satisfaction are entirely dependent on those often overlooked little details rather than big bang advertising and publicity campaigns.

A good example of this detail is the number of imported consumer electronic and electrical products that are sold in SA with those ill-fitting little two pin European or Asian plugs.

Now, these are not just little things like toasters and electric drills but include some very expensive TV sets, sewing machines, home movie systems, dishwashers and the like.

Plug off

And, while it makes sense to have a two pin plug on something like a cell phone charger, hair dryer, or razor one might take on overseas trips, it is hugely inconvenient when importers flog the bigger stuff with flimsy plugs that you can't cut off and replace with our big, bulky three pin equivalents because it voids warranties and you are left having to spend anything from R12 to R25 on adapters that never seem to last and which can be downright dangerous.

It's actually extremely insulting when you think about it, because in effect, companies overseas are saying; "let's flog this stuff to South Africa, but frankly they're not important enough for us to fit their stupid plugs."

For some importers and distributors this has already created a marketing problem but for most, consumer apathy continues to allow them to get away with it.

But, as consumerism grows, more and more ordinary South Africans will do as I do and refuse point blank to buy any imported gadget or appliance that hasn't got our plug on it.

That's the thing about marketing - if you have no respect or consideration for your customers you won't keep them very long. Sooner or later they cotton on to you cutting corners.

Send your comments to Chris.

Disclaimer: News24 encourages freedom of speech and the expression of diverse views. The views of columnists published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors reserve the right to edit or delete any and all comments received.

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  Down with 2 pin plugs
29/07/2008 08:35
I totally agree with Chris. There is only a few things that irritates me more than those flimsy 2 pin plugs. Wheneever i buy any of those apparatus like drills or angle grinders, I immediately replace the 2 pin plug with a 3 pin plug, regardless of the warrenty. Those stuff usually breaks a day or 2 after the warrenty has expired. - Johann
 
  Warrnanty
29/07/2008 08:40
And worse of all, replace the plug and your guarantee/warranty falls away - gary
 
  Twin irritation!!
29/07/2008 08:43
For sure. I hate those bloody plugs. All the electric sockets in my house look like crows nests with all these multi-plug adapters you are then forced to buy - which don't last - and on top of it are quite expensive. - TB
 
  Global Village Concept
29/07/2008 08:47
Perhaps the answer lies in developing a standard and moving towards inclusion of that standard over a period of time. I'd be more than happy to be able to use all sorts of appliances anywhere in the world without the hassle of finding adaptors and carrying this load around on my travels. Is there any point in using three-pin plugs in SA anyway except for the fact that we have millions of three-pin receptors fitted already? Why don't we just start fitting two-pin and three-pin combinations? - Tuffy
 
  Re: Down with two-pin plugs!
29/07/2008 08:49
Chris I fully concur with you. In fact, my feeling is that any electrical device that comes with a two-pin plug should be boycotted. And the worst are the manufacturers who insist on hanging heavy transformers/chargers off a two-pin plug. Unless, of course, the manufacturers of two-pin sockets and/or adapters/multiplugs can design and manufacture it so that it makes proper contact. An online complaint to Snapper came to naught, as the address is invalid. Shocking! - Kobus
 
  Wish upon a star
29/07/2008 08:51
A two pin plug? You're actually moaning about a two pin plug? I understand it's not just about the plug. When you remove the the two pin plug and put a South African one on, yes the warranty expires. And this is when the local community benefits from those evil European and Asian companies. Where do you take a broken applicance when it's not working to your local repair man. Or are they not good enough to work on your fancy machine? - Pieter Faber
 
  Shoddy service
29/07/2008 08:55
is unacceptable. On a slightly different tangent....as the advertising saying goes-if companies put as much money into developing their product as they do advertising it......they wouldn't have to advertise it. I would sell in the thousands atc. - jonathan
 
  Follow the US standard
29/07/2008 08:56
Why cant we just follow the USA standard, their plugs are small, fit in the wall securely and best of all when using your computer the DC Adapter stays cool because of the lower voltage, whereas the same DC adapter in SA, get so hot you can fry an egg on it. South Africa is a small place, where in the global picture we account for a very small market %. If you demand "your plug" one of two things will happen, you will soon have nothing electrical or you will pay a niche store an arm and a leg - Oom
 
  Agreement
29/07/2008 09:06
I love this post, it illustrates all that is wrong with suppliers and distributors in South Africa, if we want change, we, the consumers have to demand it, not wait for "somebody else" to make it happen... I myself have worked in retail and found that most complaints directed towards the store wasn't directly related to the store, but rather the manufacturer of the goods. With clever buying most retailers can manage some form of control over their product ranges, but not all of it... - Eben van Deventer
 
  Local standards are lekker
29/07/2008 09:13
I think you will find, buried in the regulations from the SABS that it is illegal to sell imported electrical goods without a South African 3-pin plug. Blame the unscrupulous importers and distributors who ignore this law - and the customs officers who allow the goods in. You should be able to demand that the retailer supplies the correct plug - and that it cannot void the warranty. - Adrian
 
  Warrantee remains
29/07/2008 09:17
When you return a faulty appliance after the initial two week replace time, it gets repaired, not replaced and the warrantee is not void when your plug is replaced according to my experience. From my perspective as an electronic engineer, it does not make sense either. Take something back with a change plug and see if they refuse you. Highly unlikely. I would like to hear if anyone has experienced this. - Kal-El
 
  So right!!
29/07/2008 09:21
Some manufacturers are behind the times, take Dell for example, their computers and laptops ship with a South African plug....wow....so easy isnt it. Why can the rest do it? Keep it simple, stupid!!! - Matthew
 
  It's a conspiracy
29/07/2008 09:43
The guys make or import the stuff secretly own the companies that make the adaptors. More, moolah is created that way. Ha ha! - Heksie
 
  Plugs
29/07/2008 09:51
HP ships there laptops with both the local plug and the British square 3- pin fused standard...however, i wish we had one world standard...I travel a lot, and many countries have different standards. In my view the British fused 3 pin plug is the best. You cannot standarise on the USA because there power supply is 110 volt at 60Hz...most of the rest of the world is 220/230/240volt at 50Hz so they can all standarise to the British plug, which is already in many countries. - Gerhard
 
  Warranties
29/07/2008 09:53
A few years back, I tried to return an appliance to HIFI Corporation in which I had replaced a two pin plug with a three pin plug. The appliance failed within the no-questions asked replacement period, but they refused to replace it as "it was not in it's original condition". They did, however have the item repaired under the warranty. If a retailer does not get the consumer one way, there is always a loop-hole. The consumer always gets shafted. - Cedric
 
  As far as I know...
29/07/2008 10:09
... the SABS made it unlawful to sell anything in South Africa that did not have the specific 3-pin type M plug or the 2-pin type C (like cellphone adaptors), and not the type E/F that is often found on drills, hair driers, etc. If the device is supplied like this, the supplier needs to provide the necessary replacement cable, replace the plug before selling it, or provide an adaptor. - Malcolm
 
  Maybe...
29/07/2008 10:17
it's retarded SA that needs to catch up with the rest of the world? You do know that it's only in SA that 3-pin plugs are round, right? All over the world everybody else uses the square 3-pin plugs. SA looks like the US sticking to the Imperial system *lol* - Naks
 
  Global Perspective
29/07/2008 10:19
As far as I know SA is the only country using those hideous bulky 3-prong plugs. What we should be doing is moving to the global standdard - and that means two-prong. There are many advantages - for instance - not having to change the plug in the first place, being able to move and not have to change all the plugs, not having so many adapters (there arent too many travel adaptors which fit 3-prong), and of course - your children cant get their fingers into the little 2-prong holes. - ps
 
  Our standard
29/07/2008 10:24
One thing to remember about our standard is that the plugs have some of the best conductivity rates when compared to other plugs due to the large surface area of the round pins. Also, all our wall sockets have their own switches, which isn't common around the world. This is why our plugs don't need to be fused. - Malcolm
 
  Re:Oom
29/07/2008 10:27
It is not voltage that reduces the temperature of an item, but current. Lower Voltage = Higher Current. Ohms Law. Hence AC Adaptors in the USA, will actually be hotter than ones here. The problem is that our three-prong plugs are just too cumbersome. The German system is infinitely better than hours, uses up considerably less space and plugs in a lot safer and sturdier than ours. The quality of our multiplugs, like most other goods post '94 items have just been going downhill. - Nope
 
  2 PIN PLUGS
29/07/2008 10:29
Their are bigger isues to worry about other than two pin plugs -get a life - andrew kelly
 
  Consumerism
29/07/2008 10:58
Andrew Kelly - you clearly have no idea about what the article was trying to say! - Anon
 
  SABS
29/07/2008 11:03
The SABS cannot make anything illegal, only non compliant. Legislation is required to make something illegal..... - Gerhard
 
  nee oom
29/07/2008 11:05
Actually supply voltage and related current consumption both have zip all to do with the temperature - its the power loss due improper contact or inefficiency of the power converter/transformer of the "charger" or power adapter that produces heat. What I don't understand, is that no-one seems to be able or willing to produce a decent SOCKET for the ** plugs. Design a proper socket that will grab the plug securely and make good contact - can't be that hard, surely? - Arnold
 
  Stop buying Chinees and
29/07/2008 11:07
The plug thing affecting the warrantee is just an excuse for the supplier not to keep the warrantee promise. Maybe Naks should travel more. He/She do not have a clue. - Mike3
 
  change
29/07/2008 11:08
Maybe SA should change from these huge plugs to the european plug .SA is a small fish .The plugs are bulky ,heavy and uses a lot of material . There is probably three times more metal in a SA plug . - Andre
 
  Electrical Safety
29/07/2008 11:13
Just take a minute and replace the two pin plug of your double insulated (plastic)device with a three pin plug. Remember that certain electrical equipment with accessible metal parts require an earth connection for protection against electric shock and you can't just use a two pin plug for them. - Johan Uys
 
  2 Pin Plugs
29/07/2008 11:16
Even worse, 2 pin plugs have no earth-leakage. So you could actually shock yourself to death. And I work with amplifiers, so I change the plugs no matter what. It's all cheap production until somebody looses their life. FAIL!!! - vis
 
  Europe has no problems with the 2-pin plug
29/07/2008 11:19
It is not the 2-pin plu thats bad, it is the sh1tty adapters you buy in SA Here in Europe you can buy a proper adapter which holds the plug in the correct position. - Europe has no problems with the 2-pin plug
 
  Agree wholeheartedly
29/07/2008 11:45
I am right with you on this one Chris although I with would be in favour of SA converting to UK standards. Just about every bit of equipment in my office has a bulky heavy transformer to plug in necessitating no less than 3 multi-plugs because the design of the multiplugs does not allow you to you all the sockets when you have to attach adapters to take the damn transformers first. I worry about the safety of this electric birds nest under my desk! - Unplugged
 
  Eskom can sort it all out.
29/07/2008 12:21
With our current power crisis in SA who cares what plug you got on the appliance you cant use it anyways .....rather build a nuclear cell into the device that will power itself for years to come.....now there's an idea!!!!! "Sorry" Now i've started a new debate....nuclear waste!!!! - eddie
 
  SA's 3pin plugs...
29/07/2008 12:27
For those claiming that SA is behind the times with their bulky 3pin plug... According to every study by the SABS and their standards our "bulky" 3 pin plugs are by far the safest and most robust for the 220V 50Hz standard. For those punting two pin plugs only... bear in mind many devices need an earth leackage connection (the big pin) to prevent accidental electricution. Our earth leackage systems (Your home's trip switch) is rated among the safest in the world! Down with two pin plugs! - Ernst
 
  Priorities please
29/07/2008 12:34
Sheesh!!! Who cares what plugs are on appliances when so many people don't have homes to plug appliances into. Incidentally, I'm perfectly happy with 2 pin plugs, and have never had any problems with the multi-plugs and adapters I have. Buy quality products people. - Lesley
 
     
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