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It could be worse
27/08/2008 09:01
You could actually be driving an X5. BeemerBoy, although not driving an X5 got his car's steering rack replaced six times in 18 months. And only once was due to reckless driving.
Obviously concussion suffered from bonnet not too bad - great read ;) - Syllable |
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Bad Service - No Service
27/08/2008 09:01
I have a similar history with VW. It's not "bad" service, it's no service at all. I won't be buying another VW because of it. - Petra |
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Jeep and LandRover
27/08/2008 09:02
I have heard to many stories (especially Landrover related) to know well enough to stay away from them! My 12 year old Honda (which I treat like a company car) is reliable and paid off and refuses to break after 240 000km. - AJ |
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where to go
27/08/2008 09:03
if you have problems with your car, take it to "auto wizards" in paarden island, they are very good and you will see for yourself by the cars parked in their workshop. Tell them "D BOSS of -WP" recommended you, they will know who you talking about. - turbo_superboss |
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The Same Dealer
27/08/2008 09:09
that test drives customers Jeeps at 230km/h on the N1.. Take the bath a get an X5 - Dean |
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Service
27/08/2008 09:12
I am relieved to see I am not the only person suffering from car service issues. My story is similar in that I returned my car twice after a service for a problem they charged to fix in the service. They then charged me for the same fix again! The service manager could not have cared less and the irritating phone calls to inquire about their customer service were a joke. PS It was a BMW so I would avoid the X5 if I were you. - LRob |
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Nooooo!!!!
27/08/2008 09:13
You own a Jeep? I always had the impression you were smart. :-/
Funny how everything Ford buys turns to crap... - anon |
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Car manufacturers
27/08/2008 09:14
Chris, having owned and driven 6 different makes of vehicle, i can say without a doubt that the worst are the french and the best is Toyota (i do not work for or have any other association other than owning one) anything american has problem with parts availablity... - Greg |
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Renault
27/08/2008 09:14
HAHAHA... Sorry... couldn't help but laugh. I've had the same problem with Renault Cape Town. My Scenic has an rough idle, and last week, after spending the night so they could make sure it was fixed, the service manager had the audacity to tell me that it's normal.
Car servicing in South Africa is PATHETIC! - Greg |
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VW/JEEP/
27/08/2008 09:19
They're all shocking actually. If you're a private owner and not fleet, you're relegated to the back of the queue. I've had similar issues with the VW (formerly Barons) in Claremont, Cape Town. I now take my car to a family run business and get honest good service. - celery |
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Same for me
27/08/2008 09:21
I've had the same courtesy call farce happen to me three times with Canal Walk Chrysler. And they still owe me a gift for a referral I made which lead to a sale - it's been 20 months now. These days I go to Rola in Somerset West. They are officially recognized by Jeep and are excellent. I would never recommend Canal Walk ever again. - H |
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Service delivery
27/08/2008 09:21
I know exact wat u mean. I took my car in to a repair centre to change the sump seal and my steering rack. At the end of it all, it seemed fine but as soon as I took to the road I, all hell broke loose. There was a knocking sound everytime a change gears, I could not turn all the way to the left or will get another sound and worst of all, the oil was now pouring out. After numerous returns to their workshop with no results, I had to go to another mechanic. - Rish |
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Jeep?
27/08/2008 09:22
Buy a Defender , no worries.It has no problems and there are a couple of very good 4x4 Service centres around.Pity its in Pta... - Indeedio |
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Jeep...
27/08/2008 09:23
My former boss had a Jeep Cherokee, and the thing seemed to spend more time at the garage than on the road. He once broke down somewhere in the Karoo and had to have the car towed a zillion miles because there were no Jeep garages anywhere between Jhb & CT. He finally flogged the wretched thing and bought a Merc. Not very helpful to you, but take comfort from the fact that you are not alone. He still blanches visibly when you mention the word "Jeep"! - Giles |
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Not bad products, just bad service
27/08/2008 09:24
Although Chris is venting his frustration based on DC service, it does not mean Jeep, Merc, Dodge or even BMW vehicles are bad products. It is the human factor that is bad. It goes for any product whether it be cellphones, electronic equipment, airlines, etc.
The question I ask is, "How can we improve our service levels in this country, to keep up with the quality products we sell?" My answer is, "Education and training. Lead by example. Shake the tree and let the dead wood fall." - gummibear |
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Even worse
27/08/2008 09:25
I've actually had good service from Daimler-Chrysler Canal Walk. But don't get me started on their friends at Culmemborg Orbit. Unfortunately I live in town, so on the two occasions I've had problems with the Merc, it's had to go to Culemborg. One repair job took eight weeks - thanks to having to wait for parts from Germany - did the parts walk from Europe? And no offer of a courtesy car until I played the 'single chick, living alone who needs her car for work' card. - Slick |
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How to fix your problem - Buy a Toyota
27/08/2008 09:26
Buy a Toyota, I have been driving Toyota 4x4's for the past 22 years without any problems not even minor (not talking about serious vehicle abuse, which in most cases should not be a problem for a Toyota, ask BBC Top Gear). The only problem you will experience is you will have nothing bad to write about since it is the only news selling in good old SA nowdays. Good luck with your choice. - HC |
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Swap
27/08/2008 09:27
Sorry for what you have endured. Do what I did to my Landrover Defender, I put a M3 motor in my landy with a turbo. It now goes like hell and is great off road too. I am looking for a M5 motor to upgragde. - Erik Sutcliffe |
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Jeep Steering
27/08/2008 09:28
I too have taken my Jeep to the same service center to have the steering sorted. Despite many Rands paid and two pumps the power steering is no better. I'm trying to learn to live with the fault.They say "bring it back if there are any problems" ~ I don't have the time to be inconvenienced constantly. - David Knott |
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You are not alone
27/08/2008 09:28
Years ago I sold my BMW and bought a Jeep at the same dealer. After two years of the same shocking service from the same dealership (previously in N1 City) I tried to sell my Jeep, but the highest offer was R80 000! I parked it in the garage and use it now to ferry my dogs to the beach and back. It is perfect as a "dorpskruiwa". I now drive a BMW again, and ever since, sheer driving pleasure! No more worries, and loan vehicles of the same standard, whenever I need one. When you replace your Jeep, buy the X5 from Max at Paarlberg BWM, and you will experience the service BMW is renowned for, in style! - NoMoreJeep |
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The other point of view
27/08/2008 09:29
Great column as always. Not sure why, maybe to defend all those car people out there, but there are opposing stories. My mates turbo blew last week on his polo and his warranty had run out. They told him it would cost upwards of 20g's which he in no way could afford. So faced with having to trade his car in for a cheaper one VW phoned him back and said dont worry the part is free you just pay for the labour. He even got a discount on that! there are some good ones out there. - mo |
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SA Vehicle Maintenance
27/08/2008 09:30
Here is a great example. I asked for product A- was sold product B, which was disguised as product A. I paid for 2 services that were covered, but I was told they were not. When the cover had almost expired, I found out I had been covered all alone- but being told I was not. To get what I was told I has bought initially I had to for out R4 000 extra. The service was ghastly. And I was made out as the liar. Seems bad service is covered far and wide in SA. - Mark T |
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@anon
27/08/2008 09:30
Ford have never owned Jeep. They just built them under licence in WW2. - Dean |
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Is it a guy thing?
27/08/2008 09:32
Why do you HAVE to have a JEEP Chris? Other car manufacturers make off-road cars too. Probably with much better service. That is what I would do but then I am not a guy. - Avril |
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M and L Panelbeaters
27/08/2008 09:32
If anyone needs panelbeating, whatever you do avoid M and L Panelbeaters in Parow like the plauge. I had a 2 week story turn into 5 months with hundreds of rands spent on petrol and airtime tryin to get my car back. with not so much a returned phonecall the entire time. - Know da feelin |
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RESPONSIBILITY LIES WITH THE BUYER
27/08/2008 09:35
Chris, you have to expect that you run a higher risk of experiencing bad service and component failures when you buy a Jeep. What I fail to understand is that people still buy cars with below average quality survey results. Many people still write letters in magazines after buying the likes of Tata, Chery, GWM, Land Rover, Jeep etc. Check JD Power (local AND international) and Synnovate results before you buy a car and you will not end up in a mess like this. That is why I bought a Honda. They top the quality charts worldwide. It gives me great pleasure to reward a company which provides the highest quality product rather than the most macho image or coolest brand name. Therefore, it is the buyer?s responsibility to do their homework and make sure their hard earned cash goes to a company that deserves it. - Kal-El |
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Similar Problems
27/08/2008 09:35
Chris, I feel your pain. I too have a Jeep and have a long history of these type's of issues with my Daimler Chrysler dealer in Joburg. So unfortunately the problem's with their service are not limited to Cape Town! - Nick |
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I couldn't resist a pun....
27/08/2008 09:36
I suppose this all didn't come jeep? - Dave Robbins |
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You're too nice .........
27/08/2008 09:36
Chris, I've learnt that in order to get any form of service from bad service companies, you have to be a nuisance, badger, hound, bully, and harass the staff. Scream, shout, throw your toys out the cot and you'll soon get the problems sorted out. - Brian |
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Daimler Chrysler & Jeep
27/08/2008 09:36
Chris I feel your pain, I've had an extremely bad experience with Daimler Chrysler to the extent that I'm sought legal advice and investigating ways to go public with what I've discovered in the ensuing months since.
I would really like to warn future customers of some of the things that happen in the back ground that could cost a significant amount of money. - Rich |
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Ford worse than Jeep
27/08/2008 09:39
I also think it is not the product. It is the attitude of certain car dealers. Once they have their money stuff the client. We are on our own. I'll never, never buy a Ford again. Very dissapointed. - Desparate |
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Jeep Family
27/08/2008 09:39
We have 2 Jeeps in our family. Our son has a Cherokee and we have a Wrangler. Allthough we have had some break problems, the trouble lies not with the car but with the dealers! As we own a new C280 Mercedes as well we know! Does the trouble not start with service plans where they try to spend as little money on the car till the plan runs out! There is no rival for Stucky Motors in Volksrust they are the best but a bit pricey given the fuel to get there! We do buy only from them though! - Wragler owner |
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motordealers
27/08/2008 09:41
I'll tell you how bad the motor industry has got in SA, after having my vehicles serviced and repaired in SA on numerous occassions, at the dealers, Nissan and GM, I now have them serviced privately at half the cost in Maputo, because at least I know I'll get the job done. - Craig |
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20k to replace a standard turbo?
27/08/2008 09:43
I don't know where you get that figure from when aftermarket turbos which are superior in every aspect cost in the region of 8k, and thats a turbonetics turbo. I bought a generic T61 turbo for 5k, and that turbo is probably bigger than the polo engine. - turbo_superboss |
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:-)
27/08/2008 09:44
They'll always quote you a higher price when a)they can't fix it or b)don't have parts. Ask me I know not so long ago I was quoted R10 000 for a gearbox problem at VW. After telling the Service guy that he belonged in a looney bin if he expected me to pay 10g's he then took me aside and told me to visit some place in Parow that cost me R2000 for the same problem. Moral: When they first quoted you R9000, it wasnt a mistake, they were subtly saying we can't fix it - go elsewhere... - U.MK |
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Something Wrong with Canal
27/08/2008 09:44
Yes! There is definately something wrong with Jeep as Canal Walk. I was shopping for a Jeep a few months ago and walked around the showroom floor for about 20 mins, the sales staff blatently ignored me! And they were not busy, I was the only one in the shop! I then drove to the Newlands branch and at least got to test drive one of them juice guzzlers. - - jeep avoider |
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Land Rover Fan
27/08/2008 09:44
Sorry to hear about your woes. As a Defender driver, I know all about poor service from the agents. So I can feel your pain. - George |
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Ditto
27/08/2008 09:45
WOW, I must say this article perfectly personifies what I am currently going through with my HONDA Ballade. In the last two years I have been finding out that most places have no cooking clue what they are doing. No one has picked up until now that my power stearing pully is faulty and hence damaging my cv joints. Mind you this part has been faulty for nearly three years now as a result of an accident my brother was in with my car, along with a ball bearing in the wheel which only just got picked up. - Marika |
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i agree
27/08/2008 09:45
It is so funny reading this article, yesterday I also received a 'courtesy' call (Daimler Chrysler Randburg). The guy on the other side of the line asked me if i was happy with my vehicle/service...
You see the problem is that they still have my freakin vehicle. All i could do is laugh - OverDaJeep |
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Ditto part 2
27/08/2008 09:45
No, instead they just keep replacing the cv joints when the problem is bigger than that. The guy that fixed my engine after my cylinder head cracked (as a result of someone elses shoddy repair mind you), screwed up my timing to the point where the cam belt was three teeth off and I've taken my car in to get my speedometer reparied six times already in the last three months. - Marika |
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Ditto part 3
27/08/2008 09:46
Please note, I am now driving something along the lines of 360km per hour in my drive way as the needle is now UNDER my pin. That's where the needle ended up after taking it to HONDA and they are telling me it wasn't them even though it wasn't there before I took it to them. My car also picked up a strange noise after I took it to HONDA which turned out to be a loose bolt in my engine. Lets not even go there, shall we? I'm reacing the point where I just might consider buying the book that tells me how my car is built and fixing it myself. - Marika |
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Is it all Cape Town dealers?
27/08/2008 09:49
I have actually had very polite service from VW Claremont but their mechanics must be useless because after many visits (lost count) and thousands of rands the problem was never fixed. I sold the car and bought from Porters in Paarden Eiland and there the salesman was wonderful, but even the service consultants there are useless. I am a woman and they tried to insinuate that I haven't a clue what I'm talking about when I reported cv joint problems 6 moonths after buying the car. After going back a couple times and insisting thre was problem and it was cv joints they tried to tell me that cv joints could go at any time - I beg your pardon!? Electricals I can sort of understand, but cv joints? I also told them that there must be some underlying cause to make wear the cv joints down so quickly so they must investigate. I told them it was both, they insisted it was only one and only ordered one. Then discovered that it was in fact both so I had to wait another week so they could order the other one. They ignored my insistence of an underlying problem so 3 months later I was back with the cv joints worn down again. All this while enduring the arrogant, smurkiness of a salesman that seemed to thing woman know nothing about cars and will believe rubbish a man mutters. It was time for a service so I took the car and told them that the cv joints we on their way out again. When I fetched the car, miraculously the problem was gone and they swear they didn't do anything!! A year later and its still fine, I guess they had egg on their face. When the mechani - Karen |
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Williams Hunt Delta in Durban is no better
27/08/2008 09:49
Try Williams Hunt Delta in Durban - they fought 2 weeks with me telling me the reason my car was breaking down was the battety, depsite evidence ot the contrary from a battery expert and then once I'm forced to pay for a ew battery it breaks down again only for them to say - oh it wasn't the battery after all... But they won't apologise or pay me back for my expense.
Ridiculous. - Sandelk |
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Jeep ? no ways !
27/08/2008 09:51
Worst possible service is from Jeep,been there done that,never again! Feel sorry for you Chris but if you want a great product buy a Toyota 4x4 and a Lexus sedan,you wont go wrong. I dont work for either company just learnt from experience whats best :) - Only_Me |
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Thank God...I did no buy a Jeep
27/08/2008 09:53
I was actually considering buying a Jeep but after reading all the bad reviews on various forums I decided not to. Instead I bought a Pajero...an absolute dream :)...Had it for 4 months...no problems and as tough as you can get. Service is always perfect.
Anyone considering buying a Jeep..DON"T...Buy Pajero!! - tim |
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bad service
27/08/2008 09:53
after complaining to consolodated auto(mazda)about bad service their response was rude and complaining about I was told they will talk to me
anyway they please. I am selling my Mazda.
Henri - arrogance |
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Choice
27/08/2008 09:56
I just find it odd that people complain about their choice of vehicles down the line. Call me a member of the herd, but when it comes to off roading in nowhere, I stick with - GuviJ |
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Cars are from Mars, mechanics from Uranus
27/08/2008 09:58
Jeepers Creepers! - Theresa |
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Nissan Service
27/08/2008 10:00
My pathfinder's clutch packed up towing a caravan to the Kruger Park. WE got there then Nissan organised a loan Hardbody Double Cab to be brought all the the way to Kruger from Witbank. Then when it's gearbox failed (catastrophically) as we were leaving on the Sunday. They then send a Nissan PAtrol on a low bed to replace it and paid for anoghts accommodation at the nearest decent venue to Klaserie. Although the cars were problematic the Human Factor (good customer care) came through. - Karl |
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at Marika
27/08/2008 10:01
Marika thats exactly what I did, after my car's engine failed, I was not prepared to pay someone to fix my car. so I bought a cheap car of R3000 to get me around and fixed my car myself. I took the engine out, stripped it, had the motor engineered, then I assembled the motor and then in the process I did a turbo conversion on my car. My car is driving like a dream and any problem I have with it I simply fix it myself. Take into consideration, I knew nothing about cars before mine broke. - turbo_superboss |
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Great Service
27/08/2008 10:03
If you looking for great service.. youre in the wrong country !! Bad service is the norm for all companies in Africa. If you want your Jeep fixed, I suggest you send it to Europe or the states !! - Pajero Man |
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Jeep
27/08/2008 10:07
Well you're the idiot for buying the jeep in the first place. No sympathy from these quarters.
However, having bought a mitsubishi two years ago, I can guarentee that i will not be buying anything ever again from the Daimler Benz Chrysler Mitsubishi stable EVER AGAIN. - niels |
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Courtesy calls
27/08/2008 10:09
VW eventually stopped giving me these courtesy calls after I asked them what they actually DO with the feedback they receive. The lady could not give me an answer, as none of my previous comments were ever commented or acted on.
As far as mechanics are concerned - there is no such thing anymore; they are all parts replacers who will continue swopping out different parts (usually at your cost) until the problem (or you) goes away. - Kobus |
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Jeep
27/08/2008 10:10
I've owned my Jeep for five years and have never had any problems, maybe because I service it at Jeep in Peter Place (William Nicol)in Jo'burg. Maybe Jo'burg mechanics smoke less doobie than their Kaapie counterparts? - Neil |
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why did you buy a Jeep?
27/08/2008 10:12
Jeep are always at the bottom of quality and satisfaction surveys - don't buy them! I don't understand why you bought the vehicle after you had such big problems (as detailed in your previous article).
Volkswagen's service is also appalling!
Just buy Japanese. The cars may be boring (although that is changing with some models), but they are definately more reliable. Service has always been good for me too. - Oom_Kosie |
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ok ok ok, get this
27/08/2008 10:12
I was just ranting about the fact that they called me yesterday (see previous post)
So guess who just called me again!!!
Same question, asking me if i am happy with my vehicle!!! WTF!?! - OverDaJeep |
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Join the club
27/08/2008 10:12
Chris, I too own a Jeep (2006 model) and it is the worst buy I have ever done. I have a knocking noise when braking to a halt and accelerating again. I have taken it into Jeep 4 times, and their mechanics are unable to rectify the problem. I'm just sick and tired of taking the vehicle in all the time, so I have just learned to live with it. Trying to sell the vehicle now, but of course no one wants to buy a damn Jeep. Never, ever again would I possibly buy one - rather ride a bicycle. - Deon |
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TOYOTA PINETOWN...BUNCH OF WAZZITS
27/08/2008 10:14
Cressida 3.0 I / 7MGE engine,intermittent misfire on one cylinder. Toyota Pinetown diagnosed sticking or broken valve,bent camshaft,head gasket blown,cracked cylinder head,burnt valve,kaput fuel injector system - all in one diagnosis. Nissan Delmas found the problem...loose wire on one of the injector solenoids. Toyota estimated cost R15 000.00 upwards. Nissan cost..zip zero and a courtesy smile. - Nguruve the Bushpig |
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why did you buy a Jeep?
27/08/2008 10:15
Jeep are always at the bottom of quality and satisfaction surveys - don't buy them! I don't understand why you bought the vehicle after you had such big problems (as detailed in your previous article).
Volkswagen's service is also appalling!
Just buy Japanese. The cars may be boring (although that is changing with some models), but they are definately more reliable. Service has always been good for me too. - Oom_Kosie |
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Jeep - Never, ever again!
27/08/2008 10:20
Man oh man, do I have empathy with you! There are so many stories to tell but let me start by saying my Jeep GC, HEMI was an awesome vehicle. WAS, yes - finally got rid of it. My favourite story is when my wife took the vehicle in to complain about wind noise in the roof. Jeep got every specialist they knew to check it out and finally concluded that I?d overloaded the roof rack, bent the roof and hence the noise, so no maintenance plan, cover. Anyway shortly after, I took the roofrack off and the noise went away, go figure! - John Murray |
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Exact story with Volvo
27/08/2008 10:23
I had similar troubles with my Volvo. They can't fix anything anymore but have to replace everything. Alway pluggin' the friggin car into the computer to find out what's wrong with it, even though the gears are scrathing and clanging. Then try selling the thing afterwards (like your Jeep) it has no value and nobody wants it in any case. - LoudP |
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Once owned a Jeep
27/08/2008 10:25
I once owned a Jeep Cherokee. Fantastic off road for the first 50 000kms. Being American it is a commodity and needed throwing away (no one would trade it in). I also own a Merc and the combination of DC for service is a monumental joke. Now own an X5 and what a dream. I mainly use it to tow my Superbikes to the racing and have not had one days trouble and their service is top class. Go X5. - Gilbert |
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Jeep service
27/08/2008 10:28
Jeep is a wonderful vehicle, and I love my Cherokee. But I do not take it to Chrysler near Century City any more for service. The service levels are bad and the last time they lowered a Mercedes onto my car's door. Was without a car for about 2 weeks. I now have mine serviced at Clive Wurz in Durbanville. Services are much more affordable, better service, and they use real Jeep parts. - Herman |
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New CarsService
27/08/2008 10:30
Problem people have is they HAVE to take them to delaership for service (warranty etc), if you have a reliable old car you can take it anywhere to be serviced and some of teh non-dealership aligned guys know their stuff and have a much more vested interest in keeping you happy. Dealerships know you have to be back in 20 000 KM again. New cars - captive markets! - AJ |
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To OverdaJeep and Kal-El
27/08/2008 10:30
I had a similar experience with McCarthy's Arcadia, they phoned to hear if I am happy while I was still waiting for them to fix A-class merc. Needless to say, I immediately sold the MB and is now a happy Honda driver. Did the homework, now have best car. - Petro |
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Jeep ?? Hah !
27/08/2008 10:32
I'm thinking Chris doesn't own a Wrangler, but some other "Jeep". If it's not a Wrangler, it's not a Jeep, at least in my eyes. Have had my Wrangler for 2 and a half very very happy years. Thank you dankie. Go buy a Landy, already looking forward to the moan-columns ! :)) - Happy Jeep Owner |
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Once a Jeep owner
27/08/2008 10:32
I once owned a Jeep Cherokee. Fantastic off road for the first 50 000kms. Being American it is a commodity and needed throwing away (no one would trade it in). I also own a Merc and the combination of DC for service is a monumental joke. Now own an X5 and what a dream. I mainly use it to tow my Superbikes to the racing and have not had one days trouble and their service is top class. Go X5. - Gilbert |
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Fiat Atlantis Motors - Mark Dealer Principal
27/08/2008 10:32
Guys, guys, guys, if you want to really experience bad , terrible, horrible service, go to FIAT Atlantis Motors in Centurion. They are the most arrogant and break grounds when it come to poor customer service. Typical poorly trained people in jobs that they are not held accountable for what they do. Must say that service from Fiat has been dismal from day on, so has the car. Even their regional manager spoke to me as if I was inferior.Never again. - Disgusted With FIAT |
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..Me again
27/08/2008 10:35
Jeep, Toyota, BM, whatever! The bottom line is that the service that us South Africans put up with is our own faults! We are nice guys like Chris who don't want to make a fuss. My new tactic is to complain about anything I think is not worth the money I am paying (or intend paying). My new big mate is Peter. Hello! - Avril |
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solved
27/08/2008 10:37
well at least we now know where Jeep is getting the SIX MONTHS FREE PETROL WHEN YOU BUY A JEEP that they've been advertising - tori |
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Cut your losses...
27/08/2008 10:38
Hey Chris,
Cut your losses and get rid of that piece of yankee crap! Buy yourself a Toyota Land Cruiser instead... service not much better but at least the things hardly ever break! - Ernst |
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@Theresa
27/08/2008 10:38
Good one !!!!! Giggle of the day!! :-D - Avril |
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@ U.MK
27/08/2008 10:39
Your interpretation is incorrect as a VW workshop tried to pull the exact con on me. In my case they removed a fuse to wreck my Jetta's computer, and then quoted me a huge number to have the carb replaced. I had only taken it in for a service and previously the engine was running perfectly. Needless to say when I freaked out I was also taken aside and recommended somewhere else and cheaper. Not cause they couldn't fix it, the mechanic was trying to make a quick couple of grand! - Rossmc |
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And don't even let me start on the panelbeaters
27/08/2008 10:40
Dent on the front fender, bumper & broken headlight: Two weeks to fix at R11 000. Got car back: Central locking all of a sudden not working, back seat totally loose, car door cover clips broken. What the hell did they do under or on the back seat? - TB |
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Same here
27/08/2008 10:41
I love my Jeep - its a nice looking vehicle with all the capabilities I need for living in Zululand with so much to do in the outdoors. Sadly I have had only mediocre servive from the dealer in Empangeni (that is when you finally get a booking to do your service). Very dissapointing - Danie |
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Services all over is crap! ! ! ! !
27/08/2008 10:41
if we could look @ how services is rendered at the customers is very terrible,t doesn't matter which service you asked it will putuin a drain for sure been in customers services field,i unnderstand what Chris went through,way forward is for the entities to improve their service standards which we not eve sure of it. - Silo's |
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Hi, this is a courtesy comment
27/08/2008 10:43
On behalf of your avid readers I am just inquiring whether you are finding our response satisfactory. Are you happy with the quality of comments? How would you rate the average comment on a scale from one to five, five being excellent? Thank you for your participation. Please call again! - Syllable |
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Its not just Jeep in SA
27/08/2008 10:46
I drive the most awesome modified jeep wrangler and as good as it is, every time i take it for its maintenance checks, the service by Jeep in the UAE is shocking and so costly! R5000 minimum just to change oil, filters etc! - Niki |
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I heard that....
27/08/2008 10:48
Jeeps were exceptionally light on fuel and tyres. That's because they were always standing in the workshop. Sadly, they can't even live up to that reputation anymore.
I'm proud to say I drive a car that's worth nothing and its 10 years' worth of maintenance has cost me the equivalent of one installment on a Jeep. (Literally!) - Joe Soap |
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@Chris, sympathise & it is tue about Landrover WCape.
27/08/2008 10:48
Pathetic service experienced. Also, Honda in Bellville, now GWM dealer, just as bad. If possible they should be avoided like the plague. Bcause of bad service & problems, I switched from Landrover to Toyota Landcruiser 2nd hand diesel, bought from Honda. Number of issues they refused to fix. These deakers & mechanics deserve the flak they are getting. I say, boikot them if possible. Hurt them where it is hurting us as consumers of their products. Requesting SA Motoring Ass also does not help. - Matrix |
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Rola not any better
27/08/2008 10:52
I've got a Cherokee. Rola Motors in Somerset West is very good at replacing things that are not really broken. Replaced the rear A-frame (R3800) after the mechanic told me that the suspension can collapse if I don't replace it. Had a look at my old part and took it to a suspension guy for a 2nd opinion. He said I was ripped off, there's nothing wrong with it! Now that car sales are down, they nail us on servicing! - Rudolf |
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The Moral of the Story?
27/08/2008 10:52
Buy a BMW! No hassles, no fuss, just sheer driving pleasure! - cvz |
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That is why they are so cheap second hand
27/08/2008 10:53
It is because of such poor service and quality that you can pick up a one year old Cherokee for 30-33% off the new price. Obviously a lot of people give up on them quickly. Try buying a 1 year old Prado, Fortuner or Cruiser that is one year old and see how much better it retains its value. - Grey |
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Ripped Off!!
27/08/2008 11:04
I've read the article and this service is brilliant compared to what you can expect from AWH Motors in Goodwood. They sold us an unroadworthy car, Bad service, lies, false promises and the list goes on and on. Never ever again will I even look through a window at that place. - Mojojo |
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SAMSUNG also sucks
27/08/2008 11:08
They sent unqualified idiots 3 times to check the machine, these people refused to even open it saying they have to hear whats wrong with it to fix it. They admitted they have no qulaifications. Called Samsung head office, they promised me a new contractor. The 4th time, the same idiots call back, i told them not to come. I have now decided to let the machine break and i am sure it will before the 24month guarantee, as Samsung doesnt care! They can replace it. - sudika |
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Not just Jeep!
27/08/2008 11:11
I drive my Audi to Windhoek where there are still
"German" mechanics that knows something about cars. - SW |
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Ford
27/08/2008 11:15
At Desparate, Did you buy your Ford from AWH by any chance, because then I can understad your frustration. I bought a Fiesta from Porters Rondebosch. Great service. I have it serviced at Porters, Cape Town, once again great service. My GF bought her Fiesta From AWH. Well, all I can say is that immoral and unethical are words that come to mind. Nevermind the state we recieved the car in. - Ryan |
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Mechanic?????
27/08/2008 11:21
Chris, there is no such thing as a ?Mechanic? working for these dealerships (Agents). They are actually called Fitters and therefore only replace parts without any diagnostic knowledge. You will find better servi |
