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Disabled? Just crawl...
13/03/2008 13:24
I feel sorry for these people because once they got on the plane they probably had quite a few irate people glaring at them for inconveniencing them. - Sandy |
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SAA
13/03/2008 13:26
Don't think this is where it stops for SAA, they are blatanly discrimnatory against anyboyd, my parents flew to London a little while ago and we had them in bulk head seats that we checked in 4 hours before the flight to obtain, and when they boarded the plane they were told they were not allowed to sit there as their seats had been given away after their check in. SAA's comment back, it is a privledge reserved for Platinum Voyager members to sit in these seats and they believe in Value for... - CMP |
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Sue them
13/03/2008 13:26
this is disgusting. These people should sue them on humanitarian grounds. What about their rights? Would a normal person be willing to CRAWL anywhere? SUE THEM, that is the only way they will LEARN, no excuses. - Mary |
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Service
13/03/2008 13:26
Shame on SAA. What happened to proper communication and forward planning? Or even treating people with the dignity that EVERY SINGLE ONE deserve. - high |
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SAA
13/03/2008 13:26
....for money, rubbish, they are the worst airline in our skies today for customer service as well as space and affordability. - CMP |
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Cop Out
13/03/2008 13:33
I guess these same responsible executives are the type that park their cars (4x4? bmr?..) diagonally across two 'disabled/reserved' parking spaces. The only disability they have is in the marality department. - Anton |
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SAA=revolting
13/03/2008 13:35
Because of this i WILL NEVER EVER FLY SAA AGAIN and tell all my friends the STORY AS well.AND half my Family who fly from England regulary,I wont even let my dog fly on SAA,Rather fly British airways !!!!!!!!!! - Taurus |
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True
13/03/2008 13:39
I agree with you fully.... it's accidents like this that leave little to the imagination of what disabled people in general have to deal with on a daily basis in South Africa. I'm hearing impaired and have been subject to discrimination more times than I can count, at first I blamed the colour of my skin but soon came to realise that people can be ignorant and blatantly rude to anybody living with a disability. - Maphefo |
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SAA debacle
13/03/2008 13:41
Wonder whether STAR Alliance knows what poor service SAA gives to the groups' customers? This is the worst case of bad planning and even worse customer service I have ever heard of. We should ask SAA, what if one of those disabled passengers was a family member, how would you feel about seeing your mother crawl out of a plane and then being carted around in a catering van - FOR SHAME SAA, you have embarressed South Africa once too often! - MJS |
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WTF?
13/03/2008 13:43
I would never fly SAA again. This country is going to the dogs.............. - Noemie |
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Pride
13/03/2008 13:43
Initiative? It's been my experience that cabin crew have their own definition for professionalism, and excellence: rigid protocols and a thinly disguised contempt for the very people that create the need for a cabin crew at all.
I would argue that leaving passengers stranded for hours constitutes a failure to ensure the safety of their passengers - their reason for being.
SA desperately needs people who take pride in themselves and what they do!!! - Brett |
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Boikot them
13/03/2008 13:44
Never travel SAA again. I don't, for years now. Their services sucks all over. They are not the cheapests either. - JCS |
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Third World Airlines
13/03/2008 13:48
SAA don't care. They must be sued, then they will care. Just like all the other lots who have dropped their standards through arrogance, laziness, peabrains and crumbling services. They all do it because they can, and the more they get away with the worse they become, be it police, government hospitals, government, whatever. - Johanna |
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Disabled? Just crawl
13/03/2008 13:52
There are no words to discribe the way I feel at the moment. But one word comes to light DISGUSTING. - carol |
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Let's put them on Facebook guy's for a month
13/03/2008 13:53
The service is very bad EXCO members only know to out and play Golf that's all !!! Let's talk about on FACEBOOK for a month so that they can catch a wake up !!!!! - Mthokozis |
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I bet u
13/03/2008 13:53
a R100 that those same officials will get performance bonusses soon. We should all boycott SAA. - Que |
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DISGRACE
13/03/2008 13:53
SAA is not even competitive and relies heavily on the taxpayer to keep going. The attitute here just confirms why they are in this position and why they probably automatically assume that they will be bailed out again in the future. All customers are King and without that realisation you can't make it in this tight business. - Christiaan |
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Disabled passengers
13/03/2008 13:53
I am acutely embarrassed for our national airline and its employees for treating disabled people like this. They should get free air travel with SAA, with full assistance guaranteed, for life, in compensation. - barbara |
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SA
13/03/2008 13:54
Why is SA such a angry nation? Everything is such an issue!!! - Ingrid |
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Disabled and crawling
13/03/2008 13:54
We should find out who are the SENIOR managers responsible and make them crawl next time they want to get on a plane. Disgusting - Daniel smit |
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why bother with SAA
13/03/2008 14:03
I fly internationally with BA and locally with 1 time. Made the decision a long time ago when they were charged with price fixing and have stuck to it!! I have no loyalty to those incompetent thieves and it's their loss because I fly often. Boycott them, I say! - johnson |
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Apartheid made you what you are
13/03/2008 14:03
Were you disgusted by the discriminatory and unfair way non whites were treated during apartheid and did you write about it? How come you were so silent back then and now suddenly you've acquired an opinion which you use to attack our country. You're a porto, who enjoyed the spoils of apartheid while others suffered. You and your parents acquired your wealth and status in society because you furthered the aims of apartheid. - NewWorldOrder |
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Star Alliance
13/03/2008 14:08
Georgina and someone else posed questions about Star Alliance but, nobody said that they would contact Star Alliance. Well, I did. I posted a link to this story and asked for their comments. I wonder what they're going to be? - Brian |
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Bit off the topic
13/03/2008 14:08
I was on an SAA flight from Germany to Jhb and had to wait over half an hour for an air hostess to change her clothes n do her hair n make up in the toilet, why was she in pyjamas in the first place, and how can a staff member hog the toilet for so long when passengers are waiting. Before she went in another hostess came out who'd also changed, so they hogged it for almost an hour! - Chantal |
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INGRID
13/03/2008 14:11
We are such an angry nation because we are fed up with constant bad service, crime, broken promises etc. This country is crumbling and the Government are to busy covering up their own corrupt lives to bother about their people! I won't fly SAA either! GATVOL!!! - K |
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Not just airports
13/03/2008 14:12
Guys, I am glad to see you all up in arms over this, but this story is the tip of the iceberg. When flying ANY airline, I have to be prepared to pay R 6500 IN ADDITION to my ticket price if I want a wheelchair lift to get me in and out of the plane at domestic airports in South Africa. Tried going to a Bulls rugby match in Pretoria? Securicor will treat you like sh*t and tell you they make no arrangement for disabled parkers. At the recent Celine Dion concert at the same stadium... same thing. - Disabled too |
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Excuse me Ingrid.....
13/03/2008 14:12
are you on crack? Are you implying that we shouldn't be disgusted by this behaviour? Of course this is an issue! My mother is disabled and I have seen first hand this country's treatment towards the disabled. Perhaps you are one of the cabin crew of SAA? - MBK |
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Minister of Transport - Jeff Hadebe
13/03/2008 14:19
Mr JEFF HADEBE need to be aware of all this things because next time the New Airport KING SHAKA is gonna look bad because of SAA so i ask JEFF HADEBE to do something about this matter ,next week Thursday i will be flying up JOZZI by SAA so i'm gonna make sure i do a private survey along my trip on SAA so that when i come back i place bomb on the table directing to Operation Manager SAA so this is so bad The CEO must stop playing GOLF as the company image goes down and ACSA must get involved !! - Rasheed |
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NO CUSTOMER SERVICE AT ALL!!!
13/03/2008 14:19
Made a return flight booking for Easter to Moz. from C.T. All was confirmed only to find out that after booking accomodation that we only have a return flight???? How are we supposed to get there in the first place??? It has now been more than 2 weeks of constant phoning without ANYONE giving us answers. - KH |
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Disabled passengers
13/03/2008 14:21
Ingrid, you are an idiot! - Yolanda |
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SA-Ingrid
13/03/2008 14:22
Hi Ingrid, I want some of your pills. They work better than mine. - Arsene |
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Why bother boycotting them?
13/03/2008 14:30
Who still flies SAA anyway (and are they on heavy medication for it if they are)? - The Truth |
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Disabled
13/03/2008 14:33
As a disabled person, I now know that I wont ever use SAA.What a disgrace. - David Kahanovitz |
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Ingrid
13/03/2008 14:42
You obviously don't live here or you have your blinkers on!! SAA is the laughing stock of all airlines!! This is a service that SAA should have provided...sorry did I say service?? What service!! Must be a fading word in SAA's vocabulary! - Win |
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SAA
13/03/2008 14:46
I am not 100% sure but I think the responsible people are ACSA and not SAA. They used to be responsible for the planes and the airport but now they are responsible for the planes.My Dad works there and SAA always gets bad press because of ACSA. Once on a flight the pilot told us we had to wait because ACSA had not organised transport for a dissabled passenger. Lets point fingers at the right idiots. BEE does not work!!!! this is what you get. - Gary Clark |
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I love SAA
13/03/2008 14:48
I love SAA, they are so friendly and nice - Crimson |
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same old, same old
13/03/2008 14:48
Bad Service is just the norm in South Africa. Its about time that consumers should take a stand against this worrying trend, Else it will just keep on manifesting itself in more despicable and disgusting ways - neil smith |
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Some do take responsibility
13/03/2008 15:01
At the end of the day these issues need to be addressed by individuals. My wife requires assistance with embarking/disembarking. On one flicht the passenger asistance unit was broken/delayed. The captain of the aircraft remained with us untill the problem was solved, while he allowed the rest of the crew to leave. This was on an inernational SAA flight, Individuals make the difference! - JAWS |
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BEE has far reaching effects..
13/03/2008 15:03
even in the way customers get treated in SA and especially SAA. If this evilness called BEE can disappear once and for all, then employees can again be hired and fired according to abilities and performance. - marius |
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Ingrid
13/03/2008 15:03
It would also be an issue for you, if you were one of the people stranded. We are supposed to take care of those who are weaker than the rest, not trest them as subhuman. The fact that u are so callous about the topic is a sad reflection of who you are. This is a huge issue that demands action be taken.... but don't worry your pretty little head about it! - Jacqui |
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Another cock-up caused by outsourcing.
13/03/2008 15:08
When will it end? Doesn't any company take responsibility for providing a service anymore? Everything is outsourced. Why? To eneable you to shift the blame for a mess, I suppose. No wheelchairs available? Sorry ... the outsourcer! Baggage stolen? Sorry, that darn outsourcer! Eskom suffering due to lack of IT skills? Darn, we outsourced our IT, sorry! - Outsource |
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Has anyone seen
13/03/2008 15:14
the proudly south african ad on tv where at the bottom of the screen at the end of the it says SOUTH AFRICA its IMPOSSIBLE.Now take SAA into that equation and think you believe it then.They are an embarassment to the country its people and the aviation industry as whole.Where the hell do you hear of being charged more for paying cash and not by credit card and we expect them to have facilty for disabled folk? - psycobabble |
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Not just the disabled....and not just SAA
13/03/2008 15:15
Last year I booked a flight for my aunt who's in her 70's. I asked 4 a wheelchair and requested assistance for her up the stairs of the plane. On arriving at the airport , we were directed to the waiting area for wheelchairs. 1)There was no wheelchairs 2) There was no assistant 3) It was getting close to boarding time and still no one arrived to help her. Eventually she just made the flight. I got no apology 4 the bad service. I even wrote a complaint to the airline and im still waitin 4 a reply - Amina |
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SAA
13/03/2008 15:20
I avoid using SAA at all costs, I found the sraff to be rude and the service bad. It iis a third worl airline, Like the Johannesburg International Airport. I will not use that airport again. It is filthy,
- Brian Gruss |
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How disgusting!
13/03/2008 15:25
Don't forget also about motorists who park in parking areas reserved for the handicapped.Do they wish they were cripples or plain inconsiderate??? - boyzie |
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Not only problem
13/03/2008 15:27
I have flown with many airlines all over the world and I find that SAA staff are some of the most unfriendly people!! I refuse to fly with them. That's the problem when there isn't enough competition. They just don't care about customer service!! - Charlie |
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SAA not a 3rd World airline
13/03/2008 15:29
Although I agree that this situation is disgraceful, I don't think one can lump SAA in with other 3rd World Airlines. Haveing done a bit of research in this regard, I've realised SAA is up there with the "best" of them (or close) in terms of safety and service. This makes the fact that something like this happened even more unnacceptable! - Alex Dion |
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SAA
13/03/2008 15:32
While I find this incident (as reported) deplorable, I appreciate the service and facilities of SAA. Its far better than many other airlines around the world. - Madscot |
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SA?
13/03/2008 15:39
Ingrid - I'm not sure I quite understand your point. Do you or do you not think this group of disabled people were treated badly? - Anne |
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Reward disgusting service
13/03/2008 15:44
Same old story and, like Eskom, SAA have most likely already rewarded its Head of Customer Service with a moerse bonus at the end of the year! But when some or other useless asshole of a minister has to get to the airport the whole of the N1 is forced to a stand still by his/her cavalcade ! - Johny |
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@ Ingrid
13/03/2008 15:47
I guess SA is such an angry nation because we all feel so helpless in the face of discrimination/useless service/bad attitudes. If these disabled people had this done to them in America they would be able to sue, with attorneys being appointed on a contingency basis (they get paid a % of the settlement - no settlement no pay) and they would get millions of dollars. In SA the guilty parties just thumb their noses at you. - DW |
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NewWorldOrder
13/03/2008 15:51
Hello - anybody home? Unless you know this particular reporter very well, you are making a huge assumption regarding whether or not she wrote about apartheid (assuming she was old enough). The topic of this discussion is about how poorly a group of disabled people were treated. We do not know the colour of their skins, just that they are disabled. Please stick to the topic at hand. - Anne |
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Get off then
13/03/2008 15:51
I would like you all to stop using SAA, then I can get better seats. Always moaning and complaining. Shut up and fly on another plane then. I had no problem on my flights with SAA. Actually everyone was very friendly and proffesional. - Crimson |
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SAA sucks!
13/03/2008 15:53
Let everybody protest by letting your money talk - choose a non BEE airline and get good service. - Walt |
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Failed Service Delivery
13/03/2008 15:53
Georgina, you're spot on! The tragedy for South Africans is the fact that totally incompetent people run these tax payer sponsored quasi government organizations - look at TELKOM and ESKOM - and treat their customers with contempt. This is why South Africa is on the right road to the wrong destination! - Herman |
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It's not just SAA
13/03/2008 15:57
I feel for this person. But, Kulula did exactly the same to me. Last year i suffered a severly broken leg. I was appauled at the lack of help or effort to help i received from the airline. I struggled to get to my seat, which was right at the back and NO one, NO one offered any assistance. When i asked for some help, i was just looked at, like it wasnt their resposibility. Shame on all of you!!! - fran |
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Its not just SAA with bad service
13/03/2008 15:57
I agree whole heartedly with the article. I really feel for those poor stranded people. I think SA has lost the meaning of the word service. Everywhere you go customers are fighting for service and its not something we have asked for it is something that gets promised by corporate companies. Why promise something like great service if you cant live up to it. This country is starting to disgust me. - JPM |
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Yes newworldorder
13/03/2008 15:59
and we had a bloody good airline then too.I've seen how you and your ilk treat your own disabled folk in your culture irrespective of apartheid.You treat them with disdain and your animal intstint comes out because they're weaker and more helpless than you,sound fimilair,Don't turn your back on an angry dog you coward! - psycobabble |
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Get a grip
13/03/2008 16:01
Every thing has to be an issue, South African's stop complaining, just because ur baby has fallen once you were at work or not around, people should assume dat you are a bad mother,yes they had their fair share of shortfalls but please give them a break... they are not perfect and they'll never be no matter how hard they try. - khokho |
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Not just SAA
13/03/2008 16:09
A colleague who needed wheelchair assistance had a bad experience with Air Mauritius. Bad service isn't a South African problem; there is a global problem with a lack of discipline, accountability and respect. - Leo |
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saa service sucks
13/03/2008 16:10
i have personally been at the end of sour SAA employees on numerous occasions. they just don't have a clue what service is. they actually think they're doing you a favour. - donovan |
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SAA
13/03/2008 16:22
Down with rude and unprofessional SAA and thumbs up to all competing airlines. Fares are also Disgusting food and service on board SAA and on the ground. Can some intelligent person also please advise Saa staff that digital cameras do not affect anything on the plane. I was using my digital camera while taxxing for take off and on approach/landing, I was reprimanded for this on an SAA flight and reduced to tears. No other airline seems to have a problem with the use of digital cameras. - Fed-up |
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NewWorldOrder
13/03/2008 16:26
Why you insist on making every comment about how Apartheid this and Apartheid that. Just for once comment on the story and not the past. NO person black or white needs to be treated like that - boycott SAA won't work either fire the person responsible for awarding the contract. - Honey Bun |
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To NewWorldOrder
13/03/2008 16:36
You clearly have racist issues & live in the past.Calling someone a "porto" as you put it, is the same as you would call someone a "darkie, coolie, etc.
Please grow up - your narrow minded opinion is laughable. You are also very much off point - this article was about the ill treatment of disabled ppl - not skin colour!! - Werner |
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Disgusting - send a compliaint
13/03/2008 16:45
What a shame, no need to repeat everything that has been said. If you up to it send them a complaint http://www.saa.com/contactus/. Hopefully they will get the message that treating their customers in this manner is unacceptable. - Clint |
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