News24

BlackBerry internet service back online

2012-09-11 12:05

Cape Town - Several South African BlackBerry users found themselves without internet access on the mobile devices on Monday.

BlackBerry users on the Vodacom network reported the devices not being able to connect to the internet, despite an active BlackBerry Internet Service (BIS) package.

Vodacom told News24 that the problem was not with the mobile operator, but rather with Research In Motion, the company that produces BlackBerrys.

By Tuesday, services were back to normal but some users still had to re-register their devices on the Host Routing Table in order to access the internet.

RIM apologised to customers, but did not explain the outage.

"As an update, we can confirm that all BlackBerry services have now been restored.  RIM apologises to our customers for any inconvenience," the company said.

In 2011, millions of BlackBerry users around the world were left frustrate after services were interrupted.

RIM blamed the failure of a "core switch" at a facility in Europe as well as a backup mechanism for the initial problem, knocking out e-mails and messaging for users.

The company also compensated users with free apps.

BlackBerry devices dominate the South African market with a 50% share in part, because many users exploit the unlimited internet service at the flat rate of R59 per month.


- Follow Duncan on Twitter

Comments
  • damien.blaauw - 2012-09-11 12:20

    I experience this problem daily! I am so over Blackberry! Apple needs to introduce such a bundle plan, and they will surely kill Blackberry off here as well. I am always unable to access the internet on my Blackberry from 7 in the evening to 7 in the morning.

  • peter.ndamase - 2012-09-11 12:40

    Im struggling with this bloody BB. I'm moving to Samsung no doubt.

  • diret2 - 2012-09-11 12:45

    I will never be a BB fan Nokia delivers no matter what

  • angela.monaghansandells - 2012-09-11 12:48

    I didn't realise the Vodacom internet was down, their network coverage is always very bad in my area. Nothing to do with Blackberry, have the same problem with iPad.

  • ria.wilson - 2012-09-11 12:52

    Two of my friends, at different times of the day yesterday, had the experience that their Blackberries just started playing "New York New York" out of the blue. They don't have the songs on their phone and didn't download it.

  • hamish.drake1 - 2012-09-11 12:56

    RIM is becoming a complete joke. Moved to Samsung 4yrs ago and couldn't be happier

  • chants.ndlovu - 2012-09-11 13:02

    I love my Blackberry!

      stirrer.stirrer - 2012-09-11 13:45

      As jy dom is moet jy k*k.

  • gerrie.visagie - 2012-09-11 13:05

    Seven users....GASP! What is the world comming too!

  • Christopher Zoony De Croes - 2012-09-11 13:13

    my bb with vodacom works just downloading speed is ridiculous !! 1-2kb/s or goes to bytes !!! wtf, and in a 3G area ! months ago it used to be over a 100kb/s which was ok, now wait for ever to download a mp3

      natasha.gilbertgreyvenstein - 2012-11-12 10:53

      Hi my bb does the same thing and i am by mtn, i phone yesterday and the story is they change you only get 250 mb a month after that you must load a bundel or airtime

  • afrikeni - 2012-09-11 13:18

    How come my peeps with Blackberry on Cell C have not experienced that internet problem - sneak suspicion its to a large extent a Vodacom issue.

  • Luka Pila - 2012-09-11 13:22

    thank god it didn't happen to my phone.....

  • rlong1952 - 2012-09-11 13:36

    Ha ha, switch to Apple, no problems there.

  • lyne.blom - 2012-09-11 13:47

    Why is it then that once again its just the vodacom clients experience the problem??? Ive asked people I know who is with MTN - NO PROBLEM!!... very upset cause i didnt upgrade to MTN AND SAMSUNG S3!

  • bobbi.jantjies - 2012-09-11 15:21

    I believe blackberry is blaming the 'white' blerrie for these problems they have inherited from the previous regime..

  • bmaestro - 2012-09-11 15:38

    I AM THINKING OF SWITCHING FROM NOKIA TO BLACKBERRY BUT WITH THIS "BIS" PROBLEMS,I'M NOW BEGINNING TO THINK OTHERWISE.

  • bmaestro - 2012-09-11 15:40

    RATHER STICK WITH MY NOKIA-NO DOUBT

      DuToitCoetzee - 2012-09-11 16:05

      HTC One X is also a lovely phone. I compared it to Samsung S3 and they brag with most things that HTC uses for a long time already. Ok,..except the eye sensor that keeps your photos/screen view-able for all if you past the phone around. I don't need it and the "machinery" inside HTC are newer technology and as the a few repair centers said, % wise the HTX One X's repairs needed are less if not null comparing to Samsung S3 and other similar Nokia's/brands. (compared: sales vs repairs) Although I must admit. The Samsung's add is excellent and do it for the phone/sales. Just a suggestion if you want to upgrade.

  • Fernando - 2012-09-11 22:55

    Fact is that BB are broke. How long can a company posts huge Q losses and still expect to compete sgainst the Big 5 (apple, samsung, nokia, google

  • Fixzoza - 2012-09-12 06:52

    I m glad I left vodacom, I m on a different network now and I m not having any problems, Vodacom has throttled their download speed and its bad , I couldn't help it but leave..

  • pages:
  • 1