BlackBerry users could claim refund

2011-10-13 09:47

kalahari.com

  • Crackberry
    This book offers a comprehensive 12 Step Plan for BlackBerry users and abusers. Now R249.00
    buy now
Johannesburg - BlackBerry users affected by the recent outage should seek recourse from the National Consumer Commission, Business Day reported on Thursday.

Commissioner Mamodupi Mohlala said consumers would find protection under sections 55, 56 and 61 of the Consumer Protection Act, which provided rights on the quality of goods, and liability for damage caused by goods.

Everyone who was involved in the value chain could be held liable in terms of section 61 of the act.

Some commentators said this might be difficult because the system failure occurred outside South Africa.

BlackBerry traffic is routed through two main centres, in Waterloo for North America, and in Slough, southern England, for Europe, the Middle East and Africa, Business Day continued.

Mohlala said consumers who had bought their BlackBerry handsets after April could return them and demand another brand with an equal value, or a refund because the service promised was not delivered.

The commission had received one complaint so far.

Meanwhile, services appeared to have resumed on Thursday.

According to a statement on BlackBerry's South Africa website the company was working on clearing up the message backlog.

Comment was not immediately available on the company's approach to compensation.

There were around two million BlackBerry handsets in South Africa - around 70% of the local smartphone market.

- SAPA

Read more on:    blackberry  |  mobile  |  technology
NEXT ON NEWS24X

SHARE:

Read News24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
5 comments
Add your comment
Comment 0 characters remaining
 

Inside News24

 
/News
 
Traffic
Lottery
 
  • Thursday Stellenbosch - 18:16 PM
    Road name: R44 Southbound
    DELAYS between the R310 Adam Tas Street and Paradyskloof Road
  • Thursday Milnerton - 17:45 PM
    Road name: Marine Drive Northbound
    DELAYS between Boundary Road and Blaauwberg Road
 
More traffic reports...
 

Jobs in Cape Town [change area]

Property [change area]

Travel - Look, Book, Go!

Magical Massinga

Spend 5 nights at the gorgeous Massinga Beach Lodge in Mozambique and only pay for 4 from R13 220 per person sharing. Includes return flights, accommodation, transfers and romantic turndown. Book now!

Kalahari.com - shop online today

2 TV Series for R250

Get 2 TV Series box sets for R250 and save up to R148! Offer valid while stocks last. Shop now!

Pre-order the Xbox One

Get this all-in-one entertainment system with live TV, movies, social networking and gaming. Pre-order now!

Up to 50% off hair care products!

Save up to 50% on professional hair care products at kalahari.com. Offer valid while stocks last. Shop now!

30% off academic books

Score a mind blowing 30% off academic books! Offer valid while stocks last. Shop now!

Mind blowing deals on electronics!

Save up to 35% on electronics. Offer valid while stocks last. Shop now!

OLX Free Classifieds [change area]

Samsung Galaxy s4

Mobile, Cell Phones in South Africa, Western Cape, Cape Town. Date October 24

Best bargain in big bay

Real Estate, Houses - Apartments for Sale in South Africa, Western Cape, Cape Town. Date October 25

VW Golf 6, 1.6 Trendline (Excellent condition)

Vehicles, Cars in South Africa, Western Cape, Cape Town. Date October 25

Samsung Galaxy Tab P7500 10.1" Tablet With WiFi & 3G

Samsung Galaxy Tab 10.1 gives you a better experience for...

From R4999.00

I'm shopping for:

Horoscopes
Aquarius
Aquarius

Your heart is big and you are sensitive to the needs of those around you. Your humanitarian side is emphasized today and you may...read more

There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.








Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.