News24

FNB online banking back online

2012-03-23 08:44

Cape Town - First National Bank's online banking platform is returning to normal after an outage caused by an electrical surge, the company has said.

In an e-mail to banking clients on Thursday, FNB acknowledged user frustrations with its online banking platform.

"As you may now be aware, we experienced a massive power surge in our data centre on Tuesday, 20 March 2012, which resulted in the interruption of our banking systems.

"Indications suggest that this surge was in the range of 12 000kVA, which is equivalent to eight times the strength of a typical lightning strike," the e-mail said.

The bank said that it restored operations on Tuesday evening, but had continued interruptions resulting from the surge.

Twitter users were generally positive with their comments.

"#FNB well done on the message from #MichaelJordaan. Best of luck to you all - any idea on the source of the surge?" wrote user @scuba_chris.

"Thanks for the update #FNB ! Good to know your online services are back up and running so close to payday :)" wrote @bronnmay.

Bank branches would have extended trading hours on Friday to cater for customers who had problems with their internet banking.


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Comments
  • jurgen.eksteen - 2012-03-23 09:11

    Look's like 'Beeeeep-Bank' where Werner works isn't such crap what the RSG FNB ads makes it out to be after all!!! Hahahahaha. Can't wait for FNB's comeback ad.

  • Anton - 2012-03-23 09:45

    Why dont these banks have mirror servers running on a completely different site and electrical grid? When will they learn???? Oh, and how about a UPS? If you had a decent UPS, there is nop way in hell that you could of had a power surge.

      rurapenthe - 2012-03-23 10:08

      Mirror servers? Wow if only a Bank's DR boiled down to a few mirror servers :) The reality is not only are there thousands of interconnecting systems and servers and processes, but also a whole range of programs that run core banking systems of any bank. Switching over to DR is a risk in itself, and only needed when its impossible to bring back anything at the primary DC. In this case, obviously the call was that it was possible to restore their DC in less time than it would be for a full DR failover. And no, I dont work for FNB, but i do bank with them :)

  • Rockafella - 2012-03-23 09:58

    B.S i never received any apology, ..... Some of us are too busy to be making comments on twitter ... Further more i suggest tat ppl monitor their statements i have been noticing rather funny fluctuations in my accounts (amounts cleard appear as nt clear,cetail unknw pending debit orders) all tat in 1 day.... If Fnb is too big 2 experience unexpectd technicalities... We should be informed prior to the doing any upgrade / t like.......... 1 of the changes tat i feel will lead 2 high rate of fraud is removing limits at account level to profile level... Wat crap is tat! Fnb step up ur game

      sean.redmond3 - 2012-03-23 10:19

      You are not on tweeter nw.

  • ClaudsDeLuca - 2012-03-23 10:02

    No redundancy? HA/DR??? FNB needs to rethink their I.T. strategy if they are hosting services in a single data centre..

      ClaudsDeLuca - 2012-03-23 10:05

      Well, I'm just thinking further.. they probably do have HA & DR, however the online banking is probably not considered part of the scope for this... could have saved some face however :)

      rurapenthe - 2012-03-23 10:08

      See my post above :-)

  • rurapenthe - 2012-03-23 10:11

    Kudos to FNB for not only fixing the problem, but informing us of the cause (they didnt have to) and also operating longer banking hours.

  • Syl - 2012-03-23 10:58

    "Indications suggest that this surge was in the range of 12 000kVA, which is equivalent to eight times the strength of a typical lightning strike" Utter BS. Anyone who believes this probably also believes bank charges are reasonable! A surge of this magnitude would have blown their data centre sky high and sent the associated Eskom transformer into low orbit! How is it even possible to produce a 12 Megawatt surge without being struck by lightning (and 8 bolts of it nogal) Clearly this comment was made by some banker who has spent too long counting notes and licking his fingers...

  • rickey.de.clercq - 2012-03-23 11:00

    Right, could have fooled me!!! Still offline!

  • Carlo - 2012-03-23 21:40

    and no-one even talks about FNB Connect that is STILL OFFLINE. i did not have any internet today. Hope they reimburse connect users somehow

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