FNB online banking back online

2012-03-23 08:44

Duncan Alfreds

Cape Town - First National Bank's online banking platform is returning to normal after an outage caused by an electrical surge, the company has said.

In an e-mail to banking clients on Thursday, FNB acknowledged user frustrations with its online banking platform.

"As you may now be aware, we experienced a massive power surge in our data centre on Tuesday, 20 March 2012, which resulted in the interruption of our banking systems.

"Indications suggest that this surge was in the range of 12 000kVA, which is equivalent to eight times the strength of a typical lightning strike," the e-mail said.

The bank said that it restored operations on Tuesday evening, but had continued interruptions resulting from the surge.

Twitter users were generally positive with their comments.

"#FNB well done on the message from #MichaelJordaan. Best of luck to you all - any idea on the source of the surge?" wrote user @scuba_chris.

"Thanks for the update #FNB ! Good to know your online services are back up and running so close to payday :)" wrote @bronnmay.

Bank branches would have extended trading hours on Friday to cater for customers who had problems with their internet banking.


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