Facebook 'did a bad job'
2007-12-06 09:38
San Francisco - Saying it went too far in its pursuit of profit, the popular internet hangout Facebook is allowing its 55m users to permanently turn off a new marketing tool that tracks their activities at other websites.
The privacy control, announced in a Wednesday apology by Facebook founder Mark Zuckerberg, will likely limit the reach of an application called "Beacon". The tool is part of a month-old program that the Palo Alto-based start-up had hailed as an advertising breakthrough.
Facebook users attacked Beacon as a flagrant violation of privacy. The tool enables Facebook to track its users' purchases and actions at dozens of websites and then broadcast the data on the pages of their listed friends within its social network.
"We've made a lot of mistakes building this feature, but we've made even more with how we've handled them," Zuckerberg wrote on Facebook's blog. "We simply did a bad job with this release, and I apologise for it."
Empowering users to block Beacon entirely "is a big step in the right direction, and we hope it begins an industry wide trend that puts the basic rights of internet users ahead of the wish lists of corporate advertisers," said Adam Green, a spokesperson for the advocacy group MoveOn.org.
More than 65 000 Facebook users signed a petition that MoveOn organised against Beacon.
Critics remain worried that Facebook and other popular websites will deploy increasingly sophisticated technology to shadow web surfers' activities in an attempt to tailor advertising more and more specifically.
An adequate safeguard?
"The move to allow users to turn Beacon off entirely may restore a small measure of control to Facebook's members, but it is by no means an adequate safeguard for ensuring privacy protection on this and other social networking platforms," said Kathryn Montgomery, a professor at American University.
Jeff Chester, executive director of the Centre for Digital Democracy, promised to continue to press US and European regulators to examine Facebook's "significant privacy problem".
Matthew Helfgott, a college student user who was irritated last month when Beacon alerted him about a gift his girlfriend had bought him, was more forgiving.
"I can understand why (Facebook) wanted a program like this, but I didn't like the way they went behind everyone's backs doing it," said Helfgott, 20. "I just hope they learned from their mistakes and do a better job telling their users about important changes like this in the future."
Although outrage over Beacon attracted widespread attention, it apparently did not drive people away from Facebook - the internet's second largest social network behind MySpace.com.
In the week Facebook unveiled Beacon, its website attracted 20 million US visitors, according to comScore Media Metrix. More than 22 million came during each of the next two weeks, and nearly 25 million people visited Facebook the week ending November 25.
Facebook hoped Beacon's marketing feeds would be seen as "trusted referrals" among friends, helping to drive more sales to the sites using the system and eventually generate more ad revenue as the 3-year-old company tries to fulfil lofty expectations.
'I'm not proud...'
But thousands of users lambasted the referrals as a betrayal of trust.
"I'm not proud of the way we've handled this situation and I know we can do better," Zuckerberg wrote.
It's the second time in 15 months that Zuckerberg, 23, has fended off a privacy-rights backlash. Last year, after Facebook introduced its "news feed" tool that tracked changes to users' profiles, it was swamped with complaints. In response, it added a way to turn off the feature. Those news feeds are where the Beacon-generated referrals now appear.
Facebook tried to quell the rebellion against Beacon by revising it so the information gathered was shared only when users specifically gave permission. Previously, consent was assumed unless users declined, but many said they never saw the notices that appeared for 20 seconds and then vanished.
But opposition remained among some users and privacy rights activists because Beacon continued to gather information about users' behaviour even when they weren't logged into Facebook.
Now, when users turn off Beacon, Facebook will not store anything about their activity on other sites, "even when partners send them to Facebook," Zuckerberg pledged on Wednesday.
Privately held Facebook is believed to generate more than $150m in annual revenue after just three years in business, but it's under pressure to accelerate its growth.
Microsoft raised the stakes last month by paying $240m for a 1.6% stake. The investment implied a $15bn value for Facebook - an assessment that will require the company to become a lot more profitable in the next few years.
Hong Kong billionaire Li Ka-shing recently provided Facebook with another vote of confidence by investing $60m in return for a 0.4% stake.
- AP