MWEB upgrades SA users

2011-05-25 12:21
MWEB's Rihana Hoosain has announced a free customer upgrade. (Picture provided)

MWEB's Rihana Hoosain has announced a free customer upgrade. (Picture provided)

Multimedia   ·   User Galleries   ·   News in Pictures Send us your pictures  ·  Send us your stories

Cape Town - MWEB has announced that all its customers on 512kbps will be upgraded to a 1Mbps at no additional cost.

"For us it's really been predominantly about trying to get the end consumer a better overall internet experience, and we've seen based on our customer base and the market that a lot of customers are still stuck on 384 and 512[kbps]," Rihana Hoosain the Head of Products at MWEB, told News24.

Users will pay not for the upgrade and MWEB said that this would be another step to facilitate better consumption of rich media on the internet in SA.

"With Telkom upgrading the lines, we thought it was a good opportunity for us to also upgrade our customers at no extra cost so that their overall internet experience when they're doing rich media, you know VoIP [voice over IP] calls, using YouTube would definitely be much better because they're getting double the speed at no additional cost," said Hoosain.

Telkom has been criticised in the past for not responding to the needs of the internet market in SA because of the "last mile" monopoly it has, but Hoosain said that this was a good "gesture", if not direction by the state telecom.

'Gesture'

"Look it's debatable, I mean we were anticipating this move from 512 to one meg, so it's definitely a good gesture from Telkom's part to say: 'Look we are looking at the overall perspective and we are trying to get real broadband speed to the end consumers.'

"But other than the upgrades to the 10Mbps, the bulk of the ADSL subscriber base out there is not really that much better off."

IN SA though, wireless devices  are mainly used to access the internet because of the lack of infrastructure and cost. MWEB conceded that this would remain an obstacle.

"With the current set-up for the infrastructure for the fixed line service, there definitely is an obstacle in our way and obviously the wireless operators are encroaching on that," Hoosain said.

She added that MWEB's focus would be the quality of its service over wireless.

"For the most part, they are speaking to the market share that aren't able to access fixed services, so we do see the wireless services playing quite a critical role in the broadband market, but to sort of compensate for that it's really important that the quality of our fixed line services that we do deliver to customers is improving consistently."

In particularly rural areas, the lack of cable broadband limits the provision of internet, but Hoosain hinted that there are plans to change the situation.

Costs

"The reach of the fixed line infrastructure in outer lying areas, there just isn't copper there, so can't actually provide ASDL service.

"But I do foresee more innovative technologies coming out of the ISP space to try and combat that. Obviously, the wireless market is really advancing in that area because they are able to provide internet services there," she said.

MWEB is prepared to absorb all costs associated with the upgrade as it is expected that users will double their internet consumption.

"If there are any additional costs that's borne by MWEB it's something that we're willing to do because we really are committed to improving the overall broadband experience for our consumers," Hoosain said.

Still, until Telkom provides a universal cable broadband service, many South Africans who would like to access the full web experience will have to wait or use wireless in the meantime.

"Until we see massive advances on that side, we're basically playing to Telkom's tune," said Hoosain.

- Uncapped Data-only 1Mbps ADSL will retail for R299 per month, and
- Uncapped All-inclusive 1Mbps ADSL (with ADSL line rental) will retail for R599 per month.


News24 is part of 24.com, a subsidiary of Media24, which is in the Naspers stable. MWEB is a subsidiary of Naspers.


- Follow Duncan on Twitter
 
- News24
Read more on:    mweb  |  internet
NEXT ON NEWS24X
SHARE:

Read News24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
32 comments
Add your comment
Comment 0 characters remaining
 

Inside News24

 
/News
 

Joburg hot spots for cocktails, craft beer, tapas and wine!

It’s the season to be jolly – so we’ve rounded up some new Joburg hot spots!

 
 

I love summer.24

Summer Survey!
Great ideas for the best summer sandwiches!
Christmas lingerie to make this festive season the best one ever!
13 things you might not know about Disneyland

Jobs in Cape Town [change area]

Property [change area]

Travel - Look, Book, Go!

Kalahari.com - shop online today

2DAYS ONLY – 30% off Appliances

Coffee makers, blenders, fans, juicers and more. T&Cs apply. Shop now!

2 DAYS ONLY – 40% off books

Get 40% off when you buy 2 books. For two days only! T&Cs apply. Buy now!

Up to 50% off on outdoor gear

Save on chairs, blankets, cooler bags, umbrellas and more. Shop now!

Save on Samsung

Cameras, mobile phones, TVs, Tablets and more. While stocks last. Shop now!

Grand Theft Auto 5

Now available on PS4, Xbox One and PC from R649. Buy now!

OLX Free Classifieds [change area]

Samsung Galaxy s4

Mobile, Cell Phones in South Africa, Western Cape, Cape Town. Date October 24

Best bargain in big bay

Real Estate, Houses - Apartments for Sale in South Africa, Western Cape, Cape Town. Date October 25

VW Golf 6, 1.6 Trendline (Excellent condition)

Vehicles, Cars in South Africa, Western Cape, Cape Town. Date October 25

Horoscopes
Aquarius
Aquarius

The energy today is serious, materialistic and hardworking. You may find you get a new outlook on things and you may want to spend...read more

There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.








Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.