Payday blues as online users fume at Absa

2012-05-25 16:16
Cape Town – Hundreds of users were left furious as Absa bank’s online and mobile systems failed to work on Friday.

Users took to Twitter and other social media forums to voice their concerns.

PaulRotherhamZA tweeted, "Annoying to see #ABSA online banking site appears to have been down most of the day. Constantly hanging and telling me "technical error"!”

"Would like to say extremely nasty things about #Absa which include words like bankruptcy, incompetence and a load of swear words #paydayfail," @Chriscaptivate tweeted

@brabambi tweeted Absa online banking useless I am paying my online banking fee every month yet Is been off for the whole day now I missing business.

The bank confirmed the technical problems on their Facebook page. "We do not have a timeframe for a solution currently," the bank said.

"As it is month end and there are critical payments which need to be made, we'd like you to know that we’re being flexible with the trading hours of our entire branch network today, as we strive to attended to our customers,” said Absa.

Absa rolled out an upgrade to its online banking platform earlier this week.

The ageing internet banking platform was in need of an upgrade and Absa rebuilt the platform to be more user friendly, the bank said.

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