News24

SA cell companies compensate BB users

2011-10-14 14:50

Johannesburg - BlackBerry customers are to get some consolation from two other cellphone companies after some BlackBerry services crashed this week.

Vodacom said on Friday it would give its BlackBerry customers 20 free Vodacom-to-Vodacom calls, after the three days of service disruptions and outages this week.

They would also get 20 free SMS messages.

"It is only fitting that we do this as a gesture of appreciation for their patience," said Portia Maurice, Vodacom's chief officer for corporate affairs.

Cell C said it would give its customers R10 off the cost of their BlackBerry Internet/Enterprise Service for the month of October.

It would also throw in 10 free SMS messages for the time they could not use BlackBerry Messenger.

MTN's approach was not immediately clear.

BlackBerry's messenger and internet services were down on Monday, part of Tuesday, and on Wednesday, due to a core switch failure.

Comments
  • Samantha - 2011-10-14 15:02

    thank u for my R10.00

      channing.froom - 2011-10-14 15:05

      hahahahaha wat a joke !!!!!!

      Daniel - 2011-10-14 19:10

      MTN has passed a credit of R10-00 to my account. BIG F@CKING deal, maybe they should keep it and give it to some charity !

  • Vincent - 2011-10-14 15:06

    Thank you Vodacom!

  • Jo-anne - 2011-10-14 15:07

    8ta has released a statement on Facebook www.facebook.com\8ta and on Twitter @8tada. "8.ta confirms that we will give Blackberry users on 8ta a R10 refund,plus 28 mins & SMSs free "

  • debjames15 - 2011-10-14 15:13

    MTN also giving R10-00 refund - darn they must make a lot of money of us BB users lol

  • richard.hipkin - 2011-10-14 15:14

    Why are the SP's giving refunds? It was RIM who failed the customers... Sounds too much like a marketing ploy to me..

      Burtfred - 2011-10-14 16:06

      Because, clever Dick, in business you take responsibility for the actions of your sub contractors.

  • michelle.alrick - 2011-10-14 15:34

    Ummm What about MTN???????

      shelmarieg - 2011-10-14 15:49

      I just got an sms from MTN stating that they will pass a R10.00 credit to affected users. :-)

  • Tom - 2011-10-14 15:59

    Mtn's R10 seems weak in comparison to what the other SPs are giving their Customers......

  • denise.wilshire - 2011-10-14 16:08

    MTN That is so rich! R10.00. Why don't you see how many extra calls I had to make and then credit me with that? What a waste of time.

      phillip.havenga - 2011-10-14 17:29

      Oh wow so you actually had to use your phone as a phone! Damn those cellphone companies! Please!

  • Nicky - 2011-10-14 18:12

    20 Free Vodacom calls? Duration of each call???

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