Smartphone complaints spike in Australia

2012-10-29 07:25
Complaints about mobile phones to Australia's telecoms watchdog jumped 9% in a year. (Lee Jin-man, AP)

Complaints about mobile phones to Australia's telecoms watchdog jumped 9% in a year. (Lee Jin-man, AP)

Multimedia   ·   User Galleries   ·   News in Pictures Send us your pictures  ·  Send us your stories

Sydney - Complaints about mobile phones to Australia's telecoms watchdog jumped 9% in a year, accounting for two-thirds of all gripes received due to growing smartphone use, a study said on Monday.

Telecommunications Industry Ombudsman Simon Cohen said there were 122 834 mobile phone complaints in the year to June 30 - an increase of 9% on the previous year - despite overall grievances dropping 2%.

Two out of three complaints related to mobile phones, reflecting what Cohen said was the "rising use of smartphones".

Some 89% of Australians were estimated to own a mobile phone in 2011 - rising to 97% - 98% in the 18 - 44 age bracket - with the market dominated by internet-enabled handsets made popular by Apple and Samsung.

Only Japan and South Korea are believed to have a greater level of 3G handset penetration, according to the government's Australian Communications and Media Authority.

Sketchy coverage, over-charging and other bill disputes were the most common issues, with complaints about internet usage charges rocketing 150%.

Cohen said the number of complaints over credit blacklisting due to unresolved telecoms debts had also increased, which he described as concerning.

"Credit listings can have very significant impacts on people, affecting applications for credit, including for housing and personal loans," the ombudsman said.

He also called for an improved system of notifying consumers when they are approaching a data or call limit, which will be required under a new telecoms consumer protection code to come into effect from 2013.

"Complaints about unexpectedly high bills and unnecessary financial over-commitment point to the urgent need for strong spend management rules, including those that are included in the new code," Cohen said.

Read more on:    australia  |  mobile
NEXT ON NEWS24X

SHARE:

Read News24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
3 comments
Add your comment
Comment 0 characters remaining
 

Inside News24

 
/News
 
Traffic
Lottery
 
  • Thursday Langa - 07:06 AM
    Road name: N7 Vanguard Drive Northbound
    DELAYS towards Jakkalsvlei Avenue
  • Thursday Cape Town - 07:01 AM
    Road name: N2 Inbound
    DELAYS between Duienfontein Road and the M5 Highway Interchange
 
More traffic reports...
 

Jobs in Cape Town [change area]

Property [change area]

Travel - Look, Book, Go!

Magical Massinga

Spend 5 nights at the gorgeous Massinga Beach Lodge in Mozambique and only pay for 4 from R13 220 per person sharing. Includes return flights, accommodation, transfers and romantic turndown. Book now!

Kalahari.com - shop online today

2 TV Series for R250

Get 2 TV Series box sets for R250 and save up to R148! Offer valid while stocks last. Shop now!

Pre-order the Xbox One

Get this all-in-one entertainment system with live TV, movies, social networking and gaming. Pre-order now!

Up to 50% off hair care products!

Save up to 50% on professional hair care products at kalahari.com. Offer valid while stocks last. Shop now!

30% off academic books

Score a mind blowing 30% off academic books! Offer valid while stocks last. Shop now!

Mind blowing deals on electronics!

Save up to 35% on electronics. Offer valid while stocks last. Shop now!

OLX Free Classifieds [change area]

Samsung Galaxy s4

Mobile, Cell Phones in South Africa, Western Cape, Cape Town. Date October 24

Best bargain in big bay

Real Estate, Houses - Apartments for Sale in South Africa, Western Cape, Cape Town. Date October 25

VW Golf 6, 1.6 Trendline (Excellent condition)

Vehicles, Cars in South Africa, Western Cape, Cape Town. Date October 25

BlackBerry Curve 3G 9300

Keep it together Text. Email. Social. With all the different ways to...

From R2499.00

I'm shopping for:

Horoscopes
Aquarius
Aquarius

Your heart is big and you are sensitive to the needs of those around you. Your humanitarian side is emphasized today and you may...read more

There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.








Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.