Vodacom assures BB users on data

2011-09-14 14:39
Cape Town - Vodacom is working with Research In Motion (RIM) to identify and take action against users who abuse the BlackBerry internet service on the smart devices.

"In the last couple of months we've seen an increasing number of complaints from BlackBerry and when we looked at it, we found a very small number were downloading masses of data," executive head of media relations at Vodacom, Richard Boorman, told News24.

The operator initially said that it would slow the download speed of users who had reached a determined cap, but faced criticism on social networks.

Boorman said that some users exploited loopholes in the BlackBerry service that had an impact on other users not being able to access the network.

"People have found loopholes which allow them to download these massive files. When we say massive, one guy got 310GB in a month."


Vodacom has decided to engage with RIM to find ways to limit the data that is downloaded.

"It's a positive thing because it's trying to make sure that those few people don't clog up the system so that normal users, using the BlackBerry the way it was intended, can't get their service.

"So what we're going to do instead, is work with Research In Motion to find a solution to prevent the bulk mass downloads," Boorman said.

He assured subscribers that the proposals have not been implemented and the service is functional.

"There is no throttling going on; nobody is having their service slowed down. What we're doing is, we're working with RIM to find that solution."

Vodacom said that they remain committed to stopping users who violate their fair use policy which Boorman said is standard practice around the world.

"There's quite a lot of emotion around this and what we've done is said let's look at this another way: The intention isn't to punish anyone; the intention is to stop these massive bulk downloads."

It is unclear what the abuse of the service has cost the mobile operator and Boorman said that Vodacom's approach was "normal".

- Follow Duncan on Twitter

Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.
Read more on:    blackberry  |  vodacom  |  rim  |  mobile

linking and moving

2015-04-22 07:36

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
Comments have been closed for this article.

Inside News24


Rugby World Cup 2015

All the action from the 2015 RWC, including live coverage of all 48 matches, breaking news, fixtures, results, logs - and much more!


Rugby World Cup 2015

De Allende's star burns bright
Boks were 'in a dark space'
Pacific island teams singled out for rough tactics?
Ireland favourites but France bullish
Traffic Alerts

It is always easier to notice the faults in others rather than face our own. Focusing too much on the perfect and ideal scenario...read more

There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.