Johannesburg - The public will now be able to trace progress on cases opened at police stations as a result of a new communication system.
The Crime Analysis System (CAS), implemented last month, will give the public constant update on the status of their cases until investigations are complete.
The Director of Crime Systems at the Saps, Willie Meyer, says their aim is to enhance service delivery.
Meyer says: “It is not only implemented at one station or a few stations, it is all over the country.”
Police spokesperson Phuti Setati says they have received numerous complaints from the public about poor communication and decided to do something about it.
He says they are positive the system will improve communication. “We think it will go a long way in improving the relationship between our detectives and complainants.”
Setati says when opening a case, the complainant’s details will be captured into the system.
He says: “As soon as the CAS controller have captured the details of the complainant on the system, an SMS notification with the case number, name and contact details of the investigating officer will be sent to the complainant.”
Meyer says as part of improving the justice system, the public will in future be able to capture their statements onto the system which will send it to prosecutors electronically.
Johan Burger from the Institute for Security Studies says they welcome the system and hope it will improve the communication between the police and public.