Msunduzi call centre to be improved

2015-08-27 06:00

AN operational voice-recording system is being considered for the Msunduzi call centre in order to maintain proper record of conversations between customers and the call centre.

Municipal manager, Mxolisi Nkosi, said this would help when complaints come through about the lack of assistance from those handling queries at the call centre.

Following a complaint which was recently resolved by the municipality regarding poor service from the call centre, the recommendation was made to Exco to implement a recording system to ensure high service quality.

“We regret that such an incident happened however, we are making a change for the better and it’s great that we have already started improving the call centre from what it used to be,” said Exco member, Jabu Ngubu

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