My day at the clinic

2016-02-17 06:00
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I HONESTLY feel that I must express my disgust with the manner in which a diabetic patient was ill-treated and man-handled last week Wednesday (11/02) at a local clinic in Lang Street, Galeshewe.

My question is: “A mme potso ya potso hela eka dutlisa motho madi?”

I happen to have taken an old man to the clinic for the collection of his medicine.

This old man never wanted to use that clinic, but we insisted that he should use it as it was just a street away from his house.

In any case, I use public health services myself, but what transpired before me and other patients made me wonder if it is the right decision.

This diabetic man entered the clinic while other patients were sitting while waiting for their names to be called.

The receptionist was not at the desk, but a nurse happened to pass by and this diabetic man asked her about the receptionist, only to have the nurse ignore him.

Obviously, the man lost his temper for not getting answers from the staff as to where the clinic receptionist was.

I am a witness that the man was loud and irritating, but never vulgar.

He said he was feeling sick and hungry after queueing the whole morning at another clinic, only to be referred to the one in Lang Street.

For a diabetic person, it is important to eat regularly and he was concerned that he hadn’t been eating for too long. On top of that, he walked from one clinic to the other in the hot sun.

According to findings from medical research, a diabetic patient can experience changes in behaviour and mood as he tends to feel irritated, have difficulty concentrating, complains of being tired and becomes short-tempered due to bloodsugar levels. I know that nurses must know about that findings. It is also stated that fluctuations in bloodsugar levels may lead to tearfulness.

What really brought the matter to head was an altercation between the diabetic man and a man that was a cleaner at the clinic.

The cleaner was supposedly shouting at another young man, but even a fool could hear that the words were actually directed at the diabetic man. The verbal match was so hot that the cleaner even invited the patient for a fair man-to-man fight outside.

We were all quiet and surprised at the bad treatment the patient was experiencing on his needy day at the clinic.

In all that time, I never heard him swear or saw him pull a knife at any one like he was accused of on the day.

A while later when things seemed to have returned to normal, the most admired Wanya Tsotsi crew with sjamboks entered. They roughed the diabetic man up and manhandled him, while threatening him with violence.

Of course in searching him, they found a knife. They took it, regardless of his explanation that he was using it to cut and eat fruits as he does not have teeth. They left after taking a picture of him with the knife.

I have sometimes admired the work done by the Wanya Tsotsi in cleaning the Galeshewe Streets of criminals, but I must say this time I was disappointed in them.

Hee bathong, lo ne lo sheba gore lo dira dilo jang lo bonwa ke bomang!

By this time, the diabetic man looked very scared and confused and even wanted to cry. One of the sisters even told the man that he was not the only diabetic patient that was being treated at the clinic. That may be true, but do you have to call the Wanya Tsotsi and lie to them just to demonstrate your power and connections?

The police also arrived after about 20 minutes, spoke to the man and gave him stern warnings and left.

So I ask myself who was at fault here.

Was it the man for losing his temper when he was ignored, or members of the Wanya Tsotsi for abusing a patient at the clinic, or the staff members for ignoring a simple question from a patient due to being overworked or tired, or the diabetic patient for fighting for his right which was access to information in this case?

I believe we should all treat each other with respect in order to earn respect.

Patients cannot be treated differently judging from their appearance, from their education level or ability to communicate better.

Batho ba ba neng ba shebile drama e e kanakana, bogolo segolo balwetse, ba ne ba tswalegile melomo ba gamaregile gore a mme ha monna wa batho a ne a ngategile ke letshogo a ntse a phuthaphuthilwe ke banna ba ba tiileng jaana go ne go tla tweng?

Ga se hela batho ba rona ba tshaba go ya kliniking jaana, sometimes ba shwailwa hela.

However, despite all, the lady receptionist ko kliniking eo, yoh! She was spot-on, the friendliest face and voice one needs to experience at a clinic or a health facility.

Apparently she had to attend to an official matter, but later skipped lunch in order to attend to all those waiting.

And I must also applaud the doctor on duty that I never saw with my own eyes, for the satisfied patients who commented on her for the good job that she does.

Everyone who emerged from the consultation room bragged on the thorough check-up they had experienced.

I will leave this to the readers to express their opinion . . .

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