Major municipal hiccups

2015-10-21 06:00

Sir, I WENT to the Umvoti Municipal offices to get some orange rubbish bin bags. Firstly, it took three people, two of them propping up the wall to have a long discussion on the subject. I offered to pay for them, but obviously that was unheard of and they were unable to deal with that. I was then told I must order them. Eventually they found one packet. When I phoned a few days later to order the same type of bags I was told “No, you just come in and collect them”. Which is it?

I was missing a fair number of rates invoices, but when I went to ask for copies I was told, “We will phone you when they are ready”, which of course did not happen. When I went to see if they were ready I discovered that some copies were duplicated, some were still missing and some were not even mine. I had to go back twice to get the missing copies. Of course it was blamed on the post office.

I get several rates accounts with the same name – for different properties – they all come in separate envelopes at cost R3 per stamp, cost per envelope and the cost of someone to put the invoice into the many envelopes. No wonder the municipality has no money.

A property had been sold several months ago. Firstly, the rates were charged for the whole year (and paid for with the transfer costs) and a credit balance used up over some months that the property was actually owned by someone else. Apparently Umvoti Municipality does not give refunds on rates. So presumably they are collecting rates from the new owner too. We were told to “get the lawyers to claim from the new owners”. By the time you have paid lawyers fees it will be more that they are collecting.

I saw several people trying to sort out their accounts at the municipality. The person behind the glass just stared at the paper and kept pointing to the end amount – either not bothered or not able to understand the problem. For goodness sake, employ people who understand simple bookkeeping!!

Our municipality would be a joke if it was not such a serious problem.

Fed up

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