2015-09-02 06:00

HAVING received a new up-to-date modem from Vodacom, free of charge, I can’t really complain too much, but this was thanks to one Graham who must be one of a finger-counting five individuals connected to Vodacom who actually knows what “customer care” means. I must say we did get two phone calls eventually from individuals on the Vodacom ladder and suggested “it retrains its customer care personnel on how to tell a business customer that it would take seven to 14 days to attend to, so by 19 September it would be fixed at the latest”, was not the best way to convince any user that Vodacom­ was on their side, and for no one from Vodacom to respond to phone calls and emails did not improve the situation.

While the new modem sorted out the problem of having to reboot every­ two emails. I hate to say this, but its Monday, deadlines looming and there is a major problem with the network but guess what ...its a Telkom problem and meltdown! So yet another Blue Monday … one day

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