Residents to re-register for online service

2017-06-22 06:01

RESIDENTS and ratepayers who registered during the months of March 2017 and April 2017 to receive their municipal accounts via email, must re-register.

Kouga Executive Mayor Elza van Lingen says that data added to the system during these two months was lost when the service providers’ server crashed.

“We humbly apologise for the inconvenience, and would like to assure residents that additional back-up measures have been introduced to prevent this from happening again,” she says.

Those who registered during March and April 2017 are asked to contact the municipality’s Income Department at Jeffreys Bay to verify that they are still registered or to obtain a new access key to re-register.

Those affected can contact Patrick at 042 200 2138, Trevor at 042 200 2135 or Centelle at 042 200 2263.

Van Lingen says all residents are encouraged to register for the municipality’s online service.

The registration process is as follows:

  • Contact the municipality’s Income Department at Jeffreys Bay to obtain an access key.
  • Go to the municipal website at www.kouga.gov.za.
  • Click on the “Ratepayers Info System” link on the home page.
  • Click on the “Register Here” option.
  • Complete the info as requested. This will include a user name, password, the account holder’s name, surname and ID number, the postal and physical addresses, at least one contact phone number and email address.
  • Once you have completed this section, your login name and password will be forwarded to the email address used during re-gistration. You can use the link in the email to confirm registration and login to the Ratepayers Info System.
  • Once you have logged in, you can link your existing Kouga municipal account/s to your user profile. Do this by clicking on the “click here to link an account to your user ID” icon.
  • Fill in your account number and the access key supplied by the Income Department. Your account will now appear under the “My Accounts” section.
  • If you have more than one account, you do not have to register again. You can simply add a new account to your existing profile using the account number and access key. Please note that a different access key is required for each account.

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