How to submit your meter readings

2015-09-09 06:00

FOLLOWING an article published in Maritzburg Fever on 26 August titled “Fifteen percent of meters estimated in June”, numerous readers phoned in to raise issues with the current way the municipality has undertaken to read meters.

While the general consensus from readers was that they will “under no circumstances” let meter readers onto their property after hours, even though municipal by-laws state that they should, a common problem raised was that the municipal phones are not answered and bills were estimated even after proper readings were submitted.

Anna Mornet from 18 Taunten Road, said she has an ongoing problem of unanswered phones, saying she has been submitting her readings via the phone since 2002 and it worked well, until recently when she has had “endless problems” getting through to the municipality.

Mornet questioned whether the numbers published in various media for submission of readings was correct, whether there can be a schedule published whereby residents in a particular area can be informed as to which days and what time the readers will be coming around so they are prepared.

In her response to these questions, Nqobile Madonda acting marketing and communications manager of Msunduzi, said it is not possible to supply a detailed schedule.

“The reading cycle is the first two weeks of each month. Unfortunately, we do not have specific dates for each area.”

Madonda said that electricity consumption is estimated because of no access to the property to read the meter, which is when many premises are locked.

“The consumer has the option to submit own readings by signing a meter-reading contract. The form can be posted or delivered to Nonkululeko Chili, Meter Reading Section, first floor of A S Chetty building, 333 Church Street, 3201. A copy of the account holder’s ID copy is required. The readings should be submitted from the first to the fifth of each month and your submission should include your account number, address and reading date,” she said.

Residents who want to phone in their reading must phone 033 392 2980 and choose option three for the meter- reading section or phone the switchboard at 033 392 3000. Readings can also be submitted via email to meter.readings@msunduzi.gov.za or faxed to 086 770 1884

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