New app in pipeline for Msunduzi

2015-07-29 06:00
PHOTO: supplied

Msunduzi app.

PHOTO: supplied Msunduzi app.

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A NEW Msunduzi smart community application could soon be available to download to establish an easier way for ratepayers to communicate with the municipality.

During a recent Executive committee meeting, Dynatech Holdings presented the application, showcasing how it will work and what the benefits to the municipality are.

Afrika Tau from Dynatech said the smart community app, which has already been approved by eThekwini, was personalised to suit the needs of Msunduzi.

“The app focuses on creating engagement from the community, slowly getting rid of inefficient paper-based solutions.”

Should the municipality agree to the pilot project of the application, residents­ will be able to access the app on android and iOS phones and will be available in the app store.

Tau said the app has advantages for the municipality and residents.

“The municipality will be able to market themselves by advertising to the community and keeping the lines of communication open. This will allow the municipality to showcase themselves. On the other hand, the ratepayer will be able to keep in touch with news in the city that may be relevant to them,” said Tau.

Residents will also be able to report incidents and problems in real time by logging queries through the app.

“There are various options for queries such as potholes, non-functional traffic lights, noise, water problems and even illegal dumping. It’s as simple as taking a picture and submitting it via the app. The app will automatically locate the photo and all that information will be relayed to the municipality.”

Tau said that residents will also be able to report anomalies in their statements and view accounts and statements.

“The fundamental goal of this app is to increase the responses to citizens. We focused on making the app user-friendly so that any person, regardless of age, will be able to use it. It’s also based on low-data usage to encourage people to download it,” said Tau.

Mayor Chris Ndlela said the municipality would be in touch with the company should they decide to go ahead with the app in Msunduzi

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