Netcare earns prestigious awards

2016-11-23 06:00

NETCARE has won the 2016/17 Ask Afrika Orange Index award in the private hospitals category. This is the second time that Netcare has achieved this accolade.

Netcare also achieved sixth place overall among the 135 companies measured across all industries in Ask Afrika’s Orange Index customer service excellence benchmark.

This is the first time in the 15-year history of the awards that a company in the private hospital category has achieved a rating that has resulted in it ranking in the top 10.

The Ask Afrika Orange Index identifies and recognises companies which provide the best customer service in our country in terms of overall emotional satisfaction, with the latter of particular importance in the hospital environment.

The Orange Index is the most comprehensive, longest running service excellence benchmark in South Africa. Using significant sample sizes of 15 000 face-to-face and online interviews and over 500 000 random calls, the 2016/17 Orange Index measured and compared the service levels of 135 companies across 33 industries.

Netcare achieved this recognition based on the feedback from the public and this is as a direct result of your personal commitment to living our Netcare values and embracing the Netcare way of caring for patients.

- Supplied.

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