Patients call for investigation into missing files

2015-12-23 06:00
PHOTO:file Patients are complaining about missing patient files at Northdale hospital.

PHOTO:file Patients are complaining about missing patient files at Northdale hospital.

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DISGRUNTLED patients at Northdale Hospital want an investigation following the ongoing loss of patient files at the hospital.

Patients who spoke to Echo, but did not want to be identified due to a fear of victimisation, said although in the past there have been cases of missing files at the hospital, the problem became rife this year.

A patient, who did not want to be identified, said last week he left home early so he could be among the first to be assisted at the hospital, but he spent more than five hours waiting in the queue because of missing patient files.

“What makes us even more angry is that we stood in long queues for almost the whole day and no one bothered to inform us that there were problems with files.

“People only found out when it was their turn.

“It is a great concern because once a file is lost one has to open a new one so the doctor will not have the patient’s medical history. It bothers us that files can go missing in a place where we think they are secure.”

Another patient, who also did not want to be identified, said patients who are mostly affected are those taking ARV treatment, because it has become common for them to lose files every month.

“There have been rumours that this is an inside job as files are sold to other people so they can claim they are sick in order to qualify for a disability grant. The issue of missing patient files is an old problem, but now it is happening regularly and we are beginning to question what is really happening. We want an investigation conducted.”

KZN Health spokesperson Agisa Hlongwane on Tuesday said his department can only respond to queries from Echo once they have gather­ all the relevant information.

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