Dropped business as telephones cut off

2015-10-13 06:00
After mass cable theft in the Grassy Park area, Telkom has introduced interim safety measures in the area while they tend to restoring service in the area.

After mass cable theft in the Grassy Park area, Telkom has introduced interim safety measures in the area while they tend to restoring service in the area.

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Residents’ nerves in Grassy Park are hanging by a thread after telephone cables were stolen in the area last week.

Telephone cables in the area were stolen two weeks ago as well. Since the theft residents say they are inconvenienced as they are unable to make use of their telephones that also double up as their business lines.

One resident, who requested to remain anonymous, says service at his home has been down for nearly two weeks.

“When I realised service at my home was cut I reported it to Telkom. They informed me that it was a mass issue due to cable theft,” he says.

According to the resident, restoring service at his home and those of other residents will take longer than usual due to the bulk issue.

Grassy Park police confirm a case of cable theft was reported on Monday last week.

“The complainant (from the City of Cape Town) said that Sunday last week at about 10:00 cables were stolen in Klip Road. The value is estimated at about R2 000,” Grassy Park police spokesperson Warrant Officer Wynita Kleinsmith says.

Elsewhere tooShe adds that earlier in the morning on the same day it was reported that telephone cables worth R2000 had also been stolen in Ottery and Lotus River. The suspects are unknown at this stage.

Grassy Park station commander Shawn van Wyk appeals to the community to contact and work with the police when they see suspects stealing cables.

Residents can contact the police station with such information.

Telkom says businesses and residences are severely affected due to copper cable theft that results in service interruptions.

“The severity of the impact is due to the fact that information communication technology (ICT) services are a vital component of the running of businesses and an integral part of everyday living.

“Copper cable theft has created an environment of a rapidly deteriorating service quality and is severely affecting the delivery of sustainable ICT services to some customers. In many high-theft areas, cable is repeatedly stolen, sometimes within days after replacements or repairs,” Telkom explains.

In some areas Telkom has observed a trend in a deliberately determined cycle of theft.

“This is damaging businesses, depriving our customers of a basic service and, in some cases, adversely affecting their security. Of course this is affecting our capacity to deliver services within acceptable time intervals,” it adds.

Telkom says in its efforts to counter copper cable theft, the company has adopted various interventions, which include proactively alarming critical and sensitive cable routes, employing armed security companies, deploying wireless technologies that are alternatives to copper and assessing vulnerable aerial cable routes and burying these underground if possible.

“Copper cable theft remains the biggest inhibitor to Telkom’s capability to improve service levels,” Telkom concludes.

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