Fewer complaints about new cars

2015-06-23 06:00


Porsche is the best quality car of the year again, according to new car buyers. 

PHOTO: 
porsche

Porsche is the best quality car of the year again, according to new car buyers. PHOTO: porsche

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The quality of cars and trucks made by European, Korean and US companies has improved so much in recent years that Japanese automakers, long the industry standard, are having trouble keeping pace.

Research company JD Power found that auto industry quality is improving.

This year’s JD Power brand quality survey reports that for the first time since 2012 buyers reported fewer problems in new cars and trucks than the previous year.

Quality out of the box

JD Power’s senior vice-president, John Humphreys, says: “The cars being built, for the most part, are very good quality coming out of the box.”

The survey covered buyers of this year’s models.

The industry score increased because many companies improved existing models and top automakers “performed better with mechanical and infotainment quality of new models”, the survey showed.

The survey of more than 84 000 car buyers in February and March found that Porsche remains the top brand for quality for the third year in a row.

Top brands for quality

1 Porsche

2 Kia

3 Jaguar

4 Hyundai

5 Infiniti

Worst-performing brands

Fiat

Smart

Chrysler

Subaru

Jeep

Koreans on the rise

Humphreys says Korean automakers have been improving for years. While Japanese automakers improved their overall score, the rest of the industry improved more quickly.

Korean brands led the industry with only 90 problems per 100 vehicles, 11 fewer than last year. European automakers followed with 113 problems, beating Japanese brands for the first time.

Japanese automakers recorded 114 problems per 100, an improvement of two over last year. Its result tied with US automakers’ score. The industry average was 112 problems per 100, four better than last year. For the first time in the 29-year history of the survey, Japanese automakers fell below the industry average: Only four out of 10 Japanese automakers showed an improvement.

Humphreys says: “There is a shift in terms of who is doing the best in industry leadership.” This is significant, he says, because Japanese brands promote quality and reliability, but that advantage is eroding.

The survey is the first major assessment of quality for this year’s cars.More survey results

. Winners and losers: Porsche, which won for the third consecutive year, reported 80 problems per100 cars. Fiat was the worst of 33 brands tested with 161.

. Most improved: Infiniti climbed 18 spots to fifth in the ranking with 97 problems.

. Biggest slide: Chrysler fell 19 spots with 143 problems.

. Best corporate performance: General Motors, Hyundai, Nissan and VW had four winners in the segment awards.

– Wheels24


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