Please complain, pleads councillor

2015-06-02 06:00
Councillor Lisa Mcbride urges residents to report anything faulty in their area using the C3 system.
Tiyese jeranji

Councillor Lisa Mcbride urges residents to report anything faulty in their area using the C3 system. PHOTO: Tiyese jeranji

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Residents are urged to report everything that is faulty or a concern for them in their community.

Ward councillor Lisa Mcbride has asked residents to use the City’s complaints system to report anything that is wrong in the areas they live in.

Mcbride says people are not doing enough to report problem areas so that they can be helped. Complaints will be sorted much more easily if more people use the system which was created by the City to make sure that residents can report burning issues, be it a broken light, illegal dumping, a burst drain, potholes or water leaks. Basically, all that can be reported so that the City can deploy people who will come and fix it.

Report and trackThe so-called C3 system, which was introduced eight years ago, helps to manage and resolve complaints. It also helps ward councillors to track issues in their wards.

A reference number is supplied so that complaints can be tracked.

Mcbride has noticed that people don’t report broken things in their communities. “This doesn’t mean that if your corner is okay then you sit and relax. Everyone is the eye and the ear of the community. If you see something wrong in the area report it so that it can be looked at.

“If the system shows that only a few people are reporting a certain issue it won’t be fixed urgently. I need more people to report things so that they get the City’s attention. It’s easy to complain but I’m urging residents to do their part by letting the City know about faulty things,” she says.

The councillor has noticed that there are many reports on the water management device. She believes that people do not fully understand the metering system, therefore there are many complaints.

“A lot of people who are in debt applied for the device. A certain amount of litres is given for free and people must use it sparingly. Make sure that a tap doesn’t leak. If residents feel the water they are getting is not enough they are welcome to go and apply for an increase,” she says.

Open doorShe adds that if nothing is done about their complaints they can also come to her office with their reference numbers so that she can trace the query as well.

To report anything faulty residents must call the City’s call centre on 0860 103 089 or SMS 31373 or email

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