Woodstock Day Centre wins

2015-04-30 14:46
The Woodstock Community Day Centre is celebrating its award as one of the health facilities with the best customer care.

PHOTO: 
supplied

The Woodstock Community Day Centre is celebrating its award as one of the health facilities with the best customer care. PHOTO: supplied

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Dedication and being passionate about their job have paid off for the staff at the Woodstock Community Day Centre (CDC), who recently received an award for outstanding customer service.

They won a R60 000 cash prize from the C²AIR² Competition, implemented by the Western Cape health department last year as an internal service delivery prize. The aim of the competition is to improve customer experience through the actions of employees. Woodstock competed against twelve CDCs, and shared its first prize with Worcester CDC.

Sr Annette Neethling, Woodstock CDC facility manager, says the CDC won the award by living the department’s values of caring, competence, accountability, integrity, responsiveness and respect.

“To ensure that we took the first prize, monthly evidence of my team living the values had to be submitted to earn points,” she says.

Woodstock CDC went the extra mile for its staff by focusing on team building and boosting staff morale, which in turn had a positive effect for the 10 000 community members the clinic caters for on a monthly basis.

Community member Christopher Donald, a 61 year old who has used the clinic for eight years, says he is impressed with the “efficient and friendly service” at the clinic.

“The facility manager and staff value my input and even remember my name. They are doing a sterling job,” he says.

The competition promotes team building and shifts staff behaviour, which in turn allows a more positive patient-centred approach, says health department spokesperson Monique Johnstone.

To commence the next competition, which kicks off in May, Woodstock CDC is brainstorming ideas to improve its current customer service delivery system in order to stay on top of its game and the leader board.

“To show our appreciation to the community, we will be encouraging community members to assist us in providing input on how we can best use the R60 000 at the facility,” says Neethling.

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Woodstock CDC is currently planning a community C²AIR² thanksgiving celebration on Friday at 10:00

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