Dining with a ‘touch’

2017-01-17 06:01
 Mark Cussons reads a Braille menu at Mugg & Bean in Longbeach Mall. PHOTO: Nicole mccain

Mark Cussons reads a Braille menu at Mugg & Bean in Longbeach Mall. PHOTO: Nicole mccain

Multimedia   ·   User Galleries   ·   News in Pictures Send us your pictures  ·  Send us your stories

A restaurant in Longbeach Mall has gone the extra mile to make disabled customers feel welcome.

Mugg & Bean has held a training session for its staff with blind patron Mark Cussons to teach staff how to serve disabled customers.

Senior manager Gale Louw says she noticed a need for the training when Cussons and his wife, Sharon, were dining at the restaurant.

“The waiters didn’t pick up that he was blind, so I approached him and asked if he read Braille,” she says.

Louw then offered him a Braille menu, and was amazed at how it improved the couple’s experience.

“It’s probably the nicest moment of my whole career,” she says.

The franchise restaurant started offering Braille menus at the end of August, says franchise manager Dean van Buuren, following a social media post about a Pretoria waitress reading the menu to a blind couple.

Cussons usually has to have his wife read the menu to him, and says the Braille menu goes a long way to increase his sense of independence.

“Sharon normally has to read the menu to me, but now she doesn’t have to bother. It gives me a chance to make up my own mind and make my own choices,” he says.

Louw says the restaurant’s staff have also been trained to deal with customers with Alzheimer’s and regularly serve clients with service dogs.

“It’s all about making the customer feel welcome. The brand stands for generosity and we’re just taking that further.”

Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.

Inside News24

Partner Content
How data is changing investments

Technological disruption is rife in many spheres of business and given the quantity of data available, it’s no surprise that the way in which asset managers work is also changing fast.

Behind the sparkle

Alluring, beautiful and timeless - diamonds are some of the most sought after gems in the world and are a true testament of everlasting brilliance. Let us take you behind the sparkle to show you the history behind this coveted jewel.


Chocolate can be fatal for dogs

Chocolate contains a substance called theobromine that is similar to caffeine and is toxic to dogs at certain levels.



Spider-man star's adorable relationship with his dog
Do you know what you are feeding your dog?
Watch: Proof animals have souls
Would you clone your pet?
Traffic Alerts
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.