LETTERS: Thanks for good service

2016-02-02 06:00

Since I often complain about the questionable service quality that Capetonians endure, when experiencing quality customer care it is imperative that it be acknowledged.

Recently, my wife needed to renew her driver’s licence, which required interaction with government officials, which is usually traumatic. Since I spent more than an hour in queues at Gallows Hill traffic department in Green Point, we decided to visit the Hill Star traffic department in Ottery.

Ironically, on arrival we learnt that someone had died and the department was closed. Luckily, we were referred to a second traffic department near the Hypermarket on the other side of Ottery.

On entry we were greeted by the receptionist and speedily assisted.

Within 15 minutes – including the eye test – we were done, along with the 10 people in the queue. Though I only recall the cashier Carla Golding, I wish to thank the staff and management of this department for their courteous efficiency.

Similarly, on a recent visit to Checkers in Riverside Mall, Rondebosch we were personally assisted by trainee manager Yaseen Hattas.

It is uplifting to know that we have people in public and private service who care about customer service.

Yagyah Adams, Cape Muslim Congress

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