Great service from coastal airline

2015-05-28 06:00

IT is not often you hear about outstanding service or get to experience it first-hand.

My mom recently flew to OR Tambo International Airport and was impressed with CemAir’s new aircraft and service. She then flew on to London and returned the same way. However, her London return flight was delayed, hence she arrived with little time to spare to get her connecting CemAir flight.

While she was at customs, she received a call from a very pleasant lady – Yolandi Hein - asking her where she was as boarding was about to close. Mom explained what had happened and they said they would wait for her, but she needed to try and get to the boarding gate within 15 minutes.

Mom explained that she didn’t have her luggage. Hein from CemAir OR Tambo International said not to worry they would make sure her luggage was collected and sent on to her.

True to her word, when mom landed in Margate the ComAir team knew all about the luggage problem and Danie Van der Merwe was in contact with her the following day and true to their word again, her luggage arrived on the evening flight the next day.

Well done and thank you for the outstanding service you provided not even knowing her husband was in hospital so she couldn’t miss the connecting flight.

The reason why she was making use of the service in the first place is that her dad turned 100.

Joeanne Francis

Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.
NEXT ON NEWS24X

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
0 comments
Comments have been closed for this article.

Inside News24

 
PARTNER CONTENT
INFOGRAPHIC: New thinking required for retirement

Everything we believe about retirement is fast becoming outdated.

PARTNER CONTENT
WATCH: How education can change a life

A university education gives students the chance to create a better future for themselves, their families and to opportunity achieve their dreams.

/News

Book flights

Compare, Book, Fly

Traffic Alerts
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.