Inconsistent prices baffle customer

2015-09-24 06:00
Photo: supplied
This pair of jeans was originally R499, but was increased to R599 when it went on ‘sale.’

Photo: supplied This pair of jeans was originally R499, but was increased to R599 when it went on ‘sale.’

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AN Edgars customer contacted the Fever after failing to get answers about the store’s pricing system.

The price on a pair of Guess jeans had increased from what it previously was even though the item was marked as being on sale.

“The jeans were on sale for R599. When I removed the sale sticker I saw that the original price was actually R499,” he said.

“I was stunned at this,” said the customer.

He returned to Edgars about two weeks ago and took advantage of the buy-one-get-one-free special the store was promoting on jeans.

“The original price of the jeans was R199 each, but during the sale it was marked up to R299. Again, I was confused,” he said.

The Fever approached the retailer for comment and was told by a spokesperson that the company is reviewing how items are marked.

“After a thorough investigation and due consideration, we have embarked on a process of improving how we tag our products going forward,” said the Edgars spokesperson.

“Based on queries raised in social media, we [Edgars] issued a statement on its Edgars Facebook page and website, as well as creating a ‘Frequently Asked Questions’ to explain why some products may undergo price changes,” she said.

She said Edgars apologised for the fact that price tags on some of their promotional items have been unclear, with varying price points visible.

“This has been due to human and process errors and was unintentional,” she said.

According to the Consumer Protection Act, every retailer is within their rights to fairly adjust their prices.

However, the Act states that if two prices are visible on a product and the seller has not made an adequate attempt to mark out or remove the old price, the consumer has the right to pay the lower price

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