Centre to assist municipality opens

2017-03-16 06:02

A NEW technologically advanced Ugu Disaster Management Control Centre was officially opened by Ugu deputy mayor, Ugu Speaker and Royal HaskoningDHV representatives last Thursday.

It is part of a development project to assist the municipality’s call centre which has drawn much criticism because of late responses and the alleged negligence of staff.

The centre, worth over R9 million, was designed by Royal HaskoningDHSV SA, an independent international engineering and project management consultancy.

Many complaints about the municipality start at the call centre where residents report water-related issues.

Getting a response depends on whether the message is passed to the technical team on time or not at all.

The centre is equipped with a monitoring system which monitors from the time a client makes a call, to the logging of the complaint and the issuing of a reference number.

The system can also track a vehicle dispatched to attend to a complaint.

The centre’s network manager McClean Mguthi took Ugu leadership and staff to the contact centre where he explained and demonstrated how the system works and tracked one vehicle that was attending to a matter reported in Marburg.

“All we do is log in the vehicle’s registration number and the system locates it exact location and from there we can see that the matter has been attended to,” said Mguthi.

Deputy mayor Mondli Chiliza was impressed with the new system and said he hopes that water issues will be resolved quicker and clients will be attended to immediately without having to wait.

The advances of the new system also include­ the monitoring of reservoirs throughout the district, which will allow the municipality to take action before a crisis occurs.

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