Just a little touch

2017-06-08 06:01

I WAS recently at a meeting in Margate and near our table was a young couple from Gauteng who, with their toddler son, were enjoying refreshments while overlooking the tranquil sea on what was a perfectly warm autumn day.

One of our group asked the husband if they were on holiday and how they were enjoying their stay. All was positive and during the discussion the visitor asked where one could have some sushi for supper.

Immediately the Margate resident picked up the phone and made a few inquiries and within a flash a table was booked for the meal at a restaurant at St Michaels Beach. Into the bargain was the fact that on that day the restaurant was having a half price on sushi meals. Bonanza.

I was watching the reaction of the couple to this unsolicited assistance from what was ostensibly a total stranger and as they wondered off to enjoy Japanese cuisine, their gratitude was apparent.

Word of mouth is still the most influential aspect for people to express their like or dislike of their leisure time away from home.

This is especially true with the huge impact social media has these days.

I have no doubt that this small gesture has gone a long way towards this young family leaving our shores with a positive reflection of their stay and a strong likelihood that they will return again.

One often underestimates the massive value those small touches have – most cost nothing, yet the effect is substantial.

I am often given visitor feedback and thankfully most is positive and increasingly the information reinforces the fact that here at South Coast and surrounds, people generally have that welcoming how can I help attitude.

I know that the Du Plessis family from over the escarpment can vouch for that.

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