Two kinds of welcome

2017-07-20 06:01

THE other evening the Umtamvuna Area Committee near Port Edward hosted a well attended meet-and-greet for members at the picturesque Umtamvuna River Lodge.

The evening was a relaxed affair with a happy mix of fine dining, music, entertainers, lucky draws and speeches by local product owners and stakeholders.

In all this was a welcoming and hospitable occasion that represented the hosting persona that tourism community has down towards our border with the Eastern Cape.

A few days before this function we were in another part of the district and called in at a popular venue only to be informed in a somewhat matter of fact and not very polite way that the property was closed for the day and basically clear off.

A principle within the tourism industry is that as a point of departure one must have a welcoming approach to customers and visitors, and if for whatever reason one cannot meet their requirements, one makes a plan or communicates the situation in an inoffensive manner.

Most business deserving owners and managers realise that an accommodating open approach to customers is far better for business than having an “it’s my way or no way” or a “take it or leave it” approach.

Thankfully here on the South Coast most product owners go that extra mile for our visitors however those who do not can elicit negative perceptions of the tourism industry as a whole and this is something we have to guard against.

This is why we have local area committees who aspire to have their areas well known for their outstanding service and friendly disposition.

This approach always betters the alternative form of “welcome” which is really not one at all.

I always look forward to going down to the lower South Coast.

Their enjoyable meet-and-greet functions represent what their visitors’ experience, being very welcomed and where better to experience this than in and around Port Edward and that eco-activity hub along the mighty and beautiful Umtamvuna River.

Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.
NEXT ON NEWS24X

Inside News24

 
Watch: Investing in the future through child development

An investment of R32-million into 11 early childhood development centres is changing the future for children in the Northern Cape.

Partner Content
What all investors should know about index investing

Index-linked investments are growing fast in popularity globally, and are growing in size and complexity too.

/World
 

For the love of Corgis!

WATCH: 35 Corgi's to make your day! If they’re good enough for the Queen of England they’re good enough for us.

 
 

Paws

Can we communicate with our pets?
8 great natural remedies for your pet
Buying a puppy? Don’t get scammed!
WATCH: These funny animal videos will make you LOL!
Traffic Alerts
Traffic
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.