News24

10111 operator swears at caller

2012-03-19 11:34

Johannesburg - Primedia Broadcasting CEO Yusuf Abramjee was sworn at when he called in to emergency hotline number 10111 over the weekend.

Abramjee, the head of Lead SA, said on Monday he called 10111 around 14:30 on Sunday after he suspected four men in a car, in Laudium, near Pretoria, were dealing in drugs.

He said a woman operator answered. He asked her to please send a vehicle. She said she would and hung up without taking any details.

"I called back about three or four times and every time she hung up on me. I called back again and she responded: 'Fuck off'. This was around 14:43."

Abramjee then called again and asked to speak to the commander and was told he was on lunch. He was then put through to a supervisor who was very apologetic and immediately took the details.

"But by the time the police came these guys had left."

Abramjee had since laid a complaint with the office of the provincial commissioner, Brigadier Neville Malila, and the Independent Complaints Directorate.

Malila could not immediately be reached for comment.

- Have you experienced a similar incident when calling 10111? Share your story with us.

Comments
  • elsabe.wessels1 - 2012-03-19 11:43

    Is this what the emergency hotline sounds like in an emergency? Truly amazed by this.

      Mattewis - 2012-03-19 11:59

      Amazed? You must be new here!

      Piet - 2012-03-19 12:04

      Hehehehe, Eish the BEE and AA and BBEEEE and NBBBEEE acromyms bendng under the pressure!

      Alan - 2012-03-19 12:26

      @ Mattewis LMFAO.

      Fussed - 2012-03-19 12:46

      And this was on a good day

      Snoophoundx - 2012-03-19 12:49

      When you call a SAPS center hotline ,you rarely get back to the same telephonist... as for his complaint ermmm yea whatever.....

      Lungani - 2012-03-19 12:57

      I have experienced EXACTLY the same thing lsat year 2011 when I called them of a suspected golf with 3 people aroun Alberton on R59. Nothing will happen to them as the trick is insult the person and we will appologise on your behalf to end the case. They don't care and it is the same people who complain there are no jobs.

      Lungani - 2012-03-19 13:01

      them of a suspected golf with 3 people aroun Alberton on R59. Nothing will happen to them as the trick is insult the person and we will appologise on your behalf to end the case. They don't care and it is the same people who complain there are no jobs.

      marnalouw - 2012-03-19 13:01

      @Mattewis Hahaha!! Classic!

      lucyann.whyte - 2012-03-19 13:06

      @Snoophoundx seems you might be employed by SAPS the same thing happend to me it was worse the lady did not understand english..i was jut robbed and was standing in front of the perpetrators hide out..non the less a gang appeared and we had to abort because a silly person could not understand english and was transferring me to all sorts of places instead of sending out a van!!! so next time you want to comment make sure of your facts or even test the system....!!!!

      Ronald - 2012-03-19 16:11

      Some time back someone tried to break into my home and the alarm was triggered. I phoned my security company and after 10 minutes I decided to phone SAPS from my landline. They knew who I was and where I was calling from and within 5 minutes, before my security company, 3 SAPS vehicles were at my house with police all over my property. Yes I am frustrated by all the corruption and incompetence, but believe it or not there are good, honest and willing people who will go the extra mile. Sadly we don’t get to hear their stories and these are men and women of all colour who serve because they love this country!

      George - 2012-03-20 04:08

      Baby steps. Remember, they did answer the phone. There was a time when they could not do that. Clearly we have progressed and are now in advanced learner class. We must now learn to say the right words. Lots of pictures, study tours to exotic overseas call centers, time off for stress. Check in again next year. Eish, de failing skwad, she's no waaking nou.

      Derrick - 2012-03-20 10:34

      what emergency??

      Piet - 2012-03-20 17:55

      Crime stop is not an emergency number but I did phone them whhen I had an emergency and the service was fantastic! I will not phone 10111

      rbphiri - 2012-03-21 11:57

      Now that dumb b!tch will be calling 911. If she doesnt want to take phone calls than why take the job in the first place. IDIOT!!!!!!!!!!

  • Shellerjc - 2012-03-19 11:43

    And are we meant to LIKE the SAPS after this ? No wonder poeple take the law into their own hands

      Antoinette - 2012-03-19 14:25

      Wherever you guys live must suck but in Melkbosstrand (Western Cape),the SAPS rocks! Always helpful, always friendly, always there within 5 minutes after a call, regardless of the nature of the complaint.

      BetBoon - 2012-03-19 15:27

      @Angie101 - That's because you live in the Western Cape. Government there works.

      Warren - 2012-03-19 16:20

      @ Angie: Well then don't go near Welkom police station. I got robbed of R 3000, knew the guy who was responsible & where he lived. To make a long story short I got laughed out of the charge office right after they asked me what exactly I wanted them to do about it... I got the hint & left without even laying a charge.

      Hanre - 2012-03-20 12:21

      You were lucky then Warren... A couple of weeks ago I got robbed at the Welkom police station after being arrested for drunk driving (I was standing by the Goldfields Shopping Mall waiting for a cab). After leaving when obviously no charges were pressed, the involved officers intimidated and then went on to assault me.

      Peter - 2012-03-20 12:57

      @ Angie101...those are coloured cops...right? just asking!

  • werner.smidt - 2012-03-19 11:44

    Maybe she thought it was a phone scam . . . .

      Peter - 2012-03-19 11:50

      lol!!!

      Schmee - 2012-03-19 12:07

      LOL I thought he was dialing the wrong number.

      Naseema - 2012-03-19 12:16

      maybe you're being naive..

      Patsy - 2012-03-19 13:27

      Not for her to reason why or what. Her job is to alert the correct people to respond. She should be tossed out on her rear end.... Probably get a slap on the wrist...

  • Kieran - 2012-03-19 11:44

    10111????? Who would you rather call GHOSTBUSTERS!!!!!

      James - 2012-03-19 15:24

      You only call if its something strange, nothing strange about dealilng drugs in a car in SA, nothing strange about the police not being interested and nothing strange when those same police men and woman insult and assult you.

      rbphiri - 2012-03-21 12:01

      With the likes of Cele in that administration, i will gladly take my chances with the GHOSTBUSTERS!!!!!

  • ivan.coetzee2 - 2012-03-19 11:44

    Heads should roll for this!

      TSR01 - 2012-03-19 11:50

      The operator's head would be a good start. Imagine phoning in saying "Help, I've been shot!", and she replies "F*** off" before hanging up. Criminal negligence is what it is - what if those 4 men were armed and planning to perpetrate an ATM bombing, or an armed robbery? What then, Mz. Bad-Attitude-Operator??

      Michael - 2012-03-19 12:00

      Do heads ever roll??? Suspended on full pay for two years maybe.

      Carlos - 2012-03-19 12:52

      Unlikely. The operator will be suspended for 6 months, on full pay, so that she can prepare her defense. She will blame "prejudices from the past" as reasons for her behaviour and will be promoted as compensation for her inconvenience.

      Andre - 2012-03-19 12:52

      Does it ever?

      Pieter - 2012-03-19 15:37

      @ivan.coetzee She's nearly as useless as the Stormers

      Warren - 2012-03-19 16:05

      @ Michael: Your theory is the first logical one on this forum. I for one wouldn't be surprised if this actually happens.

  • francois.faber - 2012-03-19 11:46

    Good Job Yusuf Ambramjee, we need people to get these things in the open so that these people can get fired

      Shellerjc - 2012-03-19 12:32

      It wont help as she will go to the CCMA and claim Unfair Dismaissal

      Monique - 2012-03-19 12:55

      no, no unfair dismissal. These calls are recorded. 3 counts. first hang up the phone. Then swear at the person on call. Then lie about the whereabouts of a supervisor. Strike 3! Bye Bye Louis!

      George - 2012-03-20 04:10

      You must also be new here. I think she will be promoted to supervisor. She did answer the phone and that deserves rewards, celebratory parties, what not..

      Piet - 2012-03-20 17:57

      Yusuf is a stand-up guy who persue what is right!!! Go Yusuf

  • Khomotso - 2012-03-19 11:48

    How rude of her. She should be released from her duties with immediate effect.

      Warren - 2012-03-19 16:21

      Don't hold your breath! :-)

      Piet - 2012-03-20 17:58

      She must be charged with Defeating the ends of justice!!

  • ClaudsClosest - 2012-03-19 11:48

    This was clearly someone's bad day at work, lets not be idiots and have this reflect on the SAPS in gereral now. I have called a couple of times, and had fantastic service.

      Moi - 2012-03-19 12:22

      How could you even try and excuse this sort of behaviour???? You're in a position where you are meant to help citizens deal with emergencies, you drop the call without taking any relevant information and then you swear at the person trying to report suspicious activity???? Bad day at work?? I've had bad days at work and i have never, EVER, sworn at a client. If I had, I would find myself without employment.

      jan.debeer1 - 2012-03-19 13:19

      Surely you must have been near Pampoenpoort where the station commander answers the phone

      Penny - 2012-03-19 13:26

      I have had to dial 10111 twice in the last year. On both occasions I might as well have been hitting my head against a brick wall for all the good it did. They were unbelievably unhelpful and could hardly understand English. And they were really not interested.

      Patsy - 2012-03-19 13:29

      Surely this service is not the SAPS but is contracted out???? I'd like to know.

      Marion - 2012-03-19 13:39

      On the occasions when I have had to call 10111 my calls always received the necessary attention except for one occasion when I reported a suspicious vehicle that was parked in a parking area (and gave the registration etc) and instead of just sending a car out they sent the f******g helicopter!

      Alex - 2012-03-19 15:07

      Clauds, shame yes, let's not be idiots (oh the irony!). We should sympathize with her, after all it's not like people's lives depend on her ability to perform her job. Makes you think... All those infant deaths reported a while ago could have just been because the hospital's doctors and nurses were having a bad day, shame. This poor woman should be given a personal day so she can perhaps regroup. To have an already bad day go from bad to worse because she was so unlucky to have sworn at Yusuf Abramjee, of all people... Anyway I bet she is having a pretty bad week now too... Shame.

      ClaudsClosest - 2012-03-19 15:41

      Moi, Margie, Alex - You all misunderstood me. Whoever answered the phone needs to go, agreed. What I'm saying is that I know how readers are quick to generalise and blame the entire SAPS for being useless like she is, which is NOT the case.

      ClaudsClosest - 2012-03-19 16:08

      The following comment is based purely on the negative perception clearly depicted in most of the comments, lets exclude this 10111 call centre person for the time being: It is sad to see that most of you don't take into consideration that the number of crimes and criminals far outweighs the number of police in the SAPS. How can you expect an understaffed force to be able to cope with the state of this country? This brings to light that in fact most of them ARE doing a fantastic job, yet are understaffed. Perhaps your negative comments and energy could be directed in the following ways: 1) Redirect the perception to the government who need to expand on the police units funding. 2) Get off your complaining butt and join the reservists to make a difference - how can you complain when you go home to do mostly nothing, watch TV, drink wine and complain about bad news etc, when you could join the force and make a difference? You have absolutely no valid stance to condemn the police force when you are not willing to assist and make a change with the power you so possess, yet choose not to use. Ask yourself, could you do something to make a difference, while instead you complain about that which you do not understand?

      Alex - 2012-03-19 20:20

      Clauds, I made no comment regarding the SAPS.... Yes they are understaffed and have an overwhelming amount of crime to deal with. However, one cannot pretend that many policemen in this country are terribly corrupt, totally incompetent and in some instances entirely reckless. And yes, there are some outstanding policemen out there and I have had my fair share of positive experiences in my dealings with them. It does however appear that there are enough policemen around to allow for some to have that afternoon nap while parked in the shade or spend an hour sexually harassing me on the road side. They were members of SAPS not the metro, although metro are part of the SAPS and I have had similar experiences with them too... but you are right, next time I am faced with 2 large armed men (who are meant to protect me and are part of an organization with a reputation for trigger happiness) asking me where I live and when I will be home alone so they can come round for "coffee and some fun" I will keep in mind that these are people under immense pressure as they are completely understaffed and having to cope with ridiculous amounts of crime.

      kitsykatsy - 2012-03-19 23:22

      ClaudsCloset, i am merely interested ......why on earth have you called 10111 a COUPLE OF TIMES ? You sure have had plenty of emergencies in you life !! Ag shame man.

      Cynthia - 2012-03-20 10:25

      Maybe you were one of the lucky ones.

      Jacqui - 2012-03-20 11:04

      Oh!Marion that made me laugh. Fancy sending a helicopter. Only in South Africa.

      Jacqui - 2012-03-20 11:10

      Clauds, they get paid to do their jobs and yes, I will agree they don't get paid enough. But no one get paid for swearing at people or not speaking English. Stop making excuses for incompetence, next you will be telling us it was probably a migraine or something even worse that made her react the way she did. The few times I phoned the police they were very helpful and always friendly. I won't be satisfied with anything less.

      Hanre - 2012-03-20 12:27

      I have phoned the SAPS twice this year and was told the first time that they didn't have a vehicle to come to me and was told the second time around that they didn't have any petrol? Maybe it's not like that everywhere, but this seems to be the standard for the Free State region.

  • Hallo - 2012-03-19 11:48

    Eish I wasn't trained for this and this caller - he is an indian.

      Warren - 2012-03-19 16:34

      She is so lucky he didn't report her on "Hello Moaner"... ag I mean "Hello Sad & Lonely Peter", I mean he could've closed down her police station. Lol.

  • Andre - 2012-03-19 11:50

    And they are supposed to protect us! It is criminal!! Fire the commander for allowing this invilid to man such a critical service.

  • Kraken - 2012-03-19 11:51

    How dare you disturb her when she is watching soapies? Also refrain from phoning 10111 when they are on lunch, tea time, playing solitaire, gossip hour, napping and ESPECIALLY facebooking. If you can still pick up a phone and dial, then your'e emergency is obviously not severe enough.

      Shellerjc - 2012-03-19 12:31

      LMAO - good come back

      Jacqui - 2012-03-20 11:12

      Or strolling through the local Mall or shopping at P&P, police car waiting outside ready to take the load home.

  • mvubu.t.s - 2012-03-19 11:53

    Ridiculous!

  • Peter - 2012-03-19 11:54

    Just imagine a call centre manned by this lady, Julius malema, Floyd shivambu and Athol Trollip, steve hofmeyer......

      Dianne - 2012-03-19 12:03

      hahahahahahaha.....the thought boggles my mind!

      Vaal-Donkie - 2012-03-19 12:54

      Steve Hofmeyr is actually quite the gracious host.

      Johan Steyn - 2012-03-21 08:50

      Steve will say \ek kani help ni want dis ni my kind ni\

  • Siann - 2012-03-19 11:54

    Same thing has happened to me, Called 10111 and got the phone put down in my ear because they couldnt spell the street name

      berni.venter - 2012-03-19 12:04

      Siann hope you reported it to the ICD! These imbeciles are being paid with our tax money!!!

      Siann - 2012-03-19 12:33

      Or should i say she could hardly speak english hence not being able to spell BIRD STREET.... makes you wonder

      Vaal-Donkie - 2012-03-19 12:55

      BED STREET

  • anton.cameron.muller - 2012-03-19 11:56

    the fact that it took 4 calls in the first place is where the problem actually lies...

      Patsy - 2012-03-19 13:31

      Vaal-Donkie, don't you mean BED STRIT?

  • Dianne - 2012-03-19 11:57

    Fire the rude and very dumb b*tch......

  • Louise - 2012-03-19 11:58

    An absolute disgrace but then again look you is running the show!!!!

      Carlos - 2012-03-19 13:06

      ...and look at the tainted candidate for the top job to replace Cele....need we say more? Inefficient, corrupt, lazy, abusive, rapist and a "subtantive swear word" proficiency must be non-negotiable requirements of SAPS employment.

      Jacqui - 2012-03-20 11:16

      Carlos, surely you don't expect an honest hartd working person to get Cele's job. Why the poor soul will be out of his depth trying to fit into that corrupt, unintelligent mob. Cele's beret reminds me of Malema's. Both stuck on brainless heads.

  • Fanie - 2012-03-19 11:58

    Have them pick up and immediately put the phone down in my ear, or pick up and not answer, even though you can hear then making a racket in the back ground

  • vmeiring1 - 2012-03-19 12:02

    This is the arrogant ANC workforce who don't even desreve to have a job. Easy come easy go. They get it without deserving the job. It's a disgrace. For the real police officers out there, those in the force by merrits, we feel your sorrow to work with lazy / stupid idiots.

  • Jayb - 2012-03-19 12:04

    she was hired by her boyfriend or aunt or cousin without experince...

      don.ruffels - 2012-03-19 12:19

      Please read the following by googling it "Dunning-Kruger Effect" and see exactly what you all are saying. People placed in leadership positions that have no experience in those positions. It is 'Ineptocracy'

      NrGx - 2012-03-19 14:30

      @don --- Heck! that is one damning report. Explains ALL that is wrong in the continent of Africa

  • Mike - 2012-03-19 12:06

    In case of emegency I dont even consider to call the 10111 or police because I know that chances are nil that they might respond.I call family or friends or the private security company. My advise to all of of you if you feel that you might be in danger run for cover if its in your house shoot 1st and ask the questions later rather than be sorry or dead.

  • Vernon - 2012-03-19 12:06

    if she was in the cape,what would she have said?..jou..............

      David - 2012-03-19 12:29

      You mustn't push?

      JohhnyBGood - 2012-03-19 12:30

      @David, YES !!! hahahahah

      Andre - 2012-03-20 07:54

      Nei mister, sy sou gese het "Djou ma se epos" :)

      schalk.mattheys - 2012-03-20 08:58

      ROFLMAO!

  • Ze Don - 2012-03-19 12:11

    10111 is a farce! Go to your local police station & demand the cell number of the duty commander. Then if you need help you phone that number.

      Liesbet - 2012-03-19 12:44

      Or phone ADT....

      Alex - 2012-03-19 14:38

      Or CAP Liesbet. Armed, experienced ex-mercenaries who actually arrive, and quickly.... And mostly they don't even need to be called, closely monitor the areas they are in and probably notice suspicious happenings before residents do.

      Jacqui - 2012-03-20 11:20

      We made an appointment with a local security agency, the fellow never turned up. We figured if this is what happens on a safe day what would the servise be like when they are needed. Must look if CAP is anywhere near us.

  • Phumi - 2012-03-19 12:16

    Snitch! Surely this woman had far more pressing issues on her plate than to send a van to arrest people smoking in public places!

      Elize - 2012-03-19 12:19

      We have another troll in our mist guys!!

      Perfume - 2012-03-19 12:23

      She must of been chewing on the last piece of KFC, hence why she did not think Mr Abramjee's call was important.

      Leon - 2012-03-19 12:33

      you are a dealer?

      Patsy - 2012-03-19 13:37

      Phumi, are you for real, or being sarcastic??? I don't remember reading 'smoking'. In fact, checking back, I read 'dealing in drugs'. Quite a large difference, I'd say..... wouldn't you??? After reading it properly

      william - 2012-03-19 13:53

      Phumi, YOU WERE OBVIOUSLY THE 10111 OPERATOR!!!!!

      Dianne - 2012-03-19 13:59

      Phumi...I see you took a double dose of stupid pills today!

      Mohsin - 2012-03-19 14:59

      @ PHUMI U MUST BE A KFC INDULGER YOURSELF, I CAN JUST PICTURE U BEHIND THAT 10111 LINE

  • Rob - 2012-03-19 12:17

    Just another lazy fat a$$ed good for nothing, being given a job opportunity & behaving as one would expect. We have all seen & dealt with this type before, from civil servants to supermarket cashiers. The bored look, the chewing gum, the arrogant attitude etc. Perhaps Abramjee just had the wrong accent !

      william - 2012-03-19 13:54

      ON THE NAIL ROB!!!!!

  • Lyzelle - 2012-03-19 12:17

    I wonder how long the "commander's" lunch time was - al rotten from the top right down to the bottom!!!!!!!

  • Hendrik - 2012-03-19 12:21

    Please try to phone 10111. I saw people stealing cables, after the fourth try, I got through, then it took me 10 minutes to explain where is corner off Gnl Louis Botha and Glenwood str, Pretoria. I am still waiting for the police to arrive, it has been 2 months, I tried several times to follow up....... to no avail. Will somebody just call my wife and explain I am still waiting for the police...........Hehehehehehehehe.

      Vaal-Donkie - 2012-03-19 12:57

      LOL. I have been waiting seven years for a case number after my cell phone was stolen at gun point.

  • Anne - 2012-03-19 12:21

    Just another sad day in the SAPS....its a pity we don't know where she sits.....or lies.

  • Gerhard - 2012-03-19 12:22

    This is sad. The fact is that these operators on 10111 are not police but civilians. This fact alone is a big problem. They have no knowledge of the Law and Regulations. Often the wrong info is given through to the police on the vehicle that need to attend to the complain. Confusion about words like “Theft, Robbery, Armed Robbery, Civil Matter” and “Crime in Progress” contributes a lot to bad service. Add to that that some (a lot) of these operators are illiterate and need to attend literacy classes (paid by the tax payer) and you have a recipe for disaster.

      Helen - 2012-03-19 13:28

      Neither do the police have any knowledge of law and regulations - it's called sheltered employment. Fill the post whether qualified or not - no information even filters passed the 10111 - it's all a bit of a DISASTER

  • jason.nel3 - 2012-03-19 12:23

    Sounds like the time I went to get my I.D Certified & I was met by 3 SAPS blank expressionless officers just sitting there counting the tiles only to start all over again cause i don't think they could have counted past 10 & they were so disturbed by the way i disturbed them that they could hardly lift a bone in their body to stamp the document! SAPS is seriously a job for people that cant get jobs anywhere else:( where does my parrot sign up?

      Penny - 2012-03-19 13:32

      I hope your parrot can't talk!! If he speaks English he will be over qualified for the job!

      Jacqui - 2012-03-20 11:24

      Come now Jason, your parrot will have Cele's job in no time. What's he going to look like with that stupid beret?. Give the bird a break.

  • jamesbond - 2012-03-19 12:24

    She was probably put on desk duty because she did not share her bribe money . That is why she was pissed!!!

  • CopperWoody - 2012-03-19 12:26

    Welcome to Zimbabwe Ext.1 :)

  • Tammy Petersen - 2012-03-19 12:27

    Ive phoned 10111 twice and i must say i didnt have any problems.They arrived within 5 minutes and sorted my drunk neighbours out.One person being stupid shouldnt bring the whole call centre down.We are constantly moaning about everything try see the positives.

      Winsome - 2012-03-19 16:45

      @Tammy - unfortunately as you read this post you will find there is more than one incident here - it is something that should be addressed.

      Jacqui - 2012-03-20 11:28

      Tammy, it gets harder and harder to see the positives, but we keep trying.

  • vawdaa - 2012-03-19 12:28

    @Abramjee, next time please call the local security company or neighbourhood watch or vigilante groups. Stop wasting time fighting a losing battle against SAPS RETARDS! (I'm deleting 10111 from my address book)

  • Gavin - 2012-03-19 12:32

    Service be it in an emergency or in general, is not available in SA anymore, people no longer have careers, they have jobs. They do half a job an expect full pay, if you don't give them what they want, they turn to the iron fisted unions who will then strike etc. SA has gone from the shining light on the African continent to the circus that keeps everyone entertained as the the ANC have become the very thing that they despised. Sad sad sad.

  • Carolyn - 2012-03-19 12:38

    Why bother they are such a lazy bunch of idiots, an emergency call is just a huge inconvinience to their day fire the whole lot and then when they are being robbed who would they call knowing how they dealt with similar calls for help

  • Nigel - 2012-03-19 12:41

    this is an emergency (to fix)

  • Rob - 2012-03-19 12:46

    Sounds like customer services at MTN

  • njdejager - 2012-03-19 12:47

    Now they can tell the "Operator" to F*** off! Problem solved.

  • Vaal-Donkie - 2012-03-19 12:52

    The last time I phoned 10111 was in 2001. If I want to be sworn at, I drive to Seapoint and shoot paintballs at prostitutes.

      Siann - 2012-03-19 16:26

      hahahahahaha

  • ludlowdj - 2012-03-19 12:54

    10111 has for years been the 24 hour response line (in that it takes them ages to respond) So nothing has changed much, it has always been quicker to load an injured person on your back and walk to hospital, you get there quicker than a car will respond to your call.

  • roan.murray - 2012-03-19 12:55

    Drove between Lichtenburg & Koster yesterday afternoon at about 4pm after a weekend at the Molopo Eye. This piece of road has been under construction for more than 2 years. You have 3 stop and go areas that you have to negotiate on this road. Coming into Koster the operator at the stop and go was sitting under a tree having lunch and access to the single lane was on a free for all basis, it was very dangerous as traffic came from the front while we were let through from the other side. On passing her I asked why she did not stop the traffic like she was supposed to do, she showed me a rude sign and shouted F*K#&F.....

      Jacqui - 2012-03-20 11:39

      Roan and you didn't stop and demanded to speak to the person in charge?. These people use the f word so much because it is all they do, morning nooon and night. It's a natural response you see.

  • westlee.venter - 2012-03-19 12:56

    South African Police you Beauty… only is SA…!!!

  • Melinda - 2012-03-19 12:59

    The only way you will get a very good repsonse is if you call in and telling them you just shoot someone that was is your house omg the whole F***ing squad will be at your door step within min's

  • James - 2012-03-19 13:01

    In defence! Where I live we have a functioning CPF and we have the cellular phone numbers of the patrol vehicles in our area. This works like a charm. Never will I phone 10111. I really hope they have the recording and that the person responsible is hit with the full force of the discipline she deserves. One (or two - or more) rotten apples are killing the image of SAPS - truly our system works very well.

  • Dean - 2012-03-19 13:09

    Welcome to South Africa the best Country in the World Lokl!!!

  • Helen - 2012-03-19 13:18

    This is awfully sad, the level of training that these individuals are given is questionable - they are only going to be as good as their seniors!!!!

  • Patsy - 2012-03-19 13:22

    A few really bad apples and the rest of the service have to suffer. A damned disgrace. I don't know anyone who would phone 10111 from choice

  • william - 2012-03-19 13:44

    I bet she was a BIG FAT MAMA!!!!!!looking forward to her lunch time!!!!

      Mohsin - 2012-03-20 14:47

      @ WILLIAM LMFAO I SHARE YOUR RESENTMENT

  • janti.cloete - 2012-03-19 13:45

    Doesn't these calls get recorded??