News24

ANC, mayors meet over billing crisis

2011-02-02 11:27

Johannesburg - The ANC in Gauteng will meet the province's seven mayors on Thursday to discuss the widely-publicised billing crisis and service delivery complaints, a spokesperson confirmed on Wednesday.

"They will meet on Thursday," ANC Gauteng spokesperson Dumisa Ntuli said.

The meeting, ahead of the first round of voter registration for the forthcoming local government elections, will take place in Johannesburg.

Last week Johannesburg Mayor Amos Masondo said there was "no crisis" in billing for rates and utilities in the country's economic hub.

However, many of the city's customers disagree, after receiving exorbitant bills that don't reflect true consumption, and unfair disconnections.

Ntuli said the ANC agreed there was no crisis because they have a 95% "pay rate", with only around five percent not paying.

But they agree that there are "a few glitches in the system" where officials are not doing their job.

"For example, the system will tell you if a person has been wrongly billed and it must be investigated, but the officials continue to bill the people. So, it's a man-made problem, not a system problem and the leadership will deal with that."

Action would be taken against offending officials.

"A crisis is something of an intensive propensity, of great proportionality like a tsunami that you cannot resolve. But this one can be resolved," he said.
 

Comments
  • thabomatwabeng - 2011-02-02 11:42

    This is a government issue (albeit caused by ANC representatives). There is no reason that a closed session between the ANC and the mayors should even take place. It has to be open and transparent.

      cynthiasteyn0 - 2011-02-02 12:07

      Agreed!! Why must everything be behind closed doors? Are they going to find another way to rip the public off? They forget that they are actually employed by US....I don't think so! They seem to have the attitude that they are doing us a favour! Fire the whole lot of them and employ people that WANT to work!

      Mike Webber - 2011-02-02 12:12

      You're joking right? The ANC, open and transparent??? hahaha They don't want the country to know how useless and incompetent they really are ...

      Spade - 2011-02-02 12:42

      Perhaps its because they're discussing it over a light lunch, served on a scantily clad woman...

      OB1 - 2011-02-02 13:18

      'cos we're just naughty little children, who couldn't possibly understand what the big people need to talk about.

      Dewet - 2011-02-02 14:43

      > Mayor Amos Masondo: "no crisis" Where did you grow up? In a rubish bin? How can you still be some calm about this? People have been struggling to get their bills sorted out for several months. People who have private sector, highly demanding jobs to focus on. People who pay your undeserved salary and taxes for pothole infested roads, corrupt police etc etc. You could have drawn up exception reports and compared on month's bill with the average over the previous 6 (or 12) months and if it was a certain percentage higher then you would have known you had problem. Then you should have pro-actively fixed it. It would have taken 1 day of work for a programmer to identify the problematic bills and you could have identified 80% of the problems, but instead you just mismanage like you do everything else because you should not be in that position. My question is, how do you get in that position? Why can I not make the Springbok cricket team, but you get your job, when you're clearly incompetent?! People who can not manage simple issues, which affect tens of thousands of people's lifes in a very frustrating, time consuming way, should not be in these positions. And how do you wait so long to interfere. What is wrong with you? You are a joke both as a government and as the employee of the government. Can the 'Struggle Mastahs' please employ better people who have at least half a brain and some ambition so that normal people can focus on their work and pay your ludicrous taxes

  • freddie van eyk - 2011-02-02 11:45

    All we need is for communication lines to be open and problems to be acknowledged.

      Cynical Sci - 2011-02-02 13:25

      Telcom. Need I say more

  • erik.verster - 2011-02-02 11:47

    Funny how this chaos has gone on for years and only now before the municipal elections, the ANC pretends to be interested in resolving this issue. Nothing will come of it. All just electioneering!

  • Wishbone - 2011-02-02 11:49

    Actually a crisis can easily be solved. Let me spell it out for you: H-A-R-D W-O-R-K. Denial is a river in Egypt and there's a pretty big crisis there too!

  • nonduplume - 2011-02-02 11:50

    Dear Amos, You have now blamed everything such as legacy data (absolute cr@p) and everybody (including the toothfairy) but your service provider who has ripped hundreds of millions for a lousy job has escaped unscathed. You are just going to have to admit you are incompetent and unable to face reality. That reality is that your non-delivery of service of the past couple of years is going to cost you dearly at the polls. People are sick and tired of paying huge amounts for no service and your arrogance.

      Phalo - 2011-02-02 13:06

      nonduplume, I could not have said it better! I like the part about service provider, that's where it started.

      piet.strydom - 2011-02-02 14:19

      Actually, it doesn't start with the service provider. The service provider can only provide the services requested of him. If there are bad requests/ design specifications, then you are ging to et a bad system. It is always very easy to blame the consultants, but it takes two to tango.

  • Other Justin - 2011-02-02 11:50

    Another complete and utter rubbish lie by the ANC in Gauteng. This is typical of ANC leadership. The best way to resolve a crisis is to deny that one exists. VIVA AMAUSELESS VIVA!!!

  • nonduplume - 2011-02-02 11:51

    Dear Amos, You have now blamed everything such as legacy data (absolute cr@p) and everybody (including the toothfairy) but your service provider who has ripped hundreds of millions for a lousy job has escaped unscathed. You are just going to have to admit you are incompetent and unable to face reality. That reality is that your non-delivery of service of the past couple of years is going to cost you dearly at the polls. People are sick and tired of paying huge amounts for no service and your arrogance.

  • Limpopoist - 2011-02-02 11:53

    I am living in rented house with additional cottages,what shock me is that : our electric bill went down since eskom increases their terrifs last year April, we have 6 geyser,remote gate, and enough outside lights.BUT our bill ranges from R600 to R1200 per month.BUT before april last year our bill was around R1700 to R2500 or even more per month.May be there is "no crisis" BUT I dont think so.

      bernardhill412 - 2011-02-02 12:14

      I know what you mean. I have a small 3 bedroom house. Not ocupied between 6am and 7pm. No earth leakage, Geaser is on a timer, I have energy saving bulbs, only one light is on at night and the TV, and my bill comes to between R1200 - R2600 p/m. Dont even try and log a querry, because they dont do it. I loged a query and a few days later I called in to follow up, and they say that Number is not on the system, I should please log another query.

  • Warren - 2011-02-02 11:57

    The ANC cannot govern. They are out of their depth in trying to run a First World country.

      advurt - 2011-02-02 12:03

      huh? We're first world? Since when?

      Joy - 2011-02-02 14:03

      we're not a first world country - but a 3rd world country ... and that's where we will stay

      Snoopy88 - 2011-02-02 15:32

      Yeah its such a laugh that we are now supposedly part of BRIC - we are no where in their league!

  • themantshepo - 2011-02-02 12:00

    you useless bastads want to take R36 000 out my pocket for decembers bill when my bill is usually only R500... go to hell you will never get that R36 000.... i hope the people responsible for the criris have a matric certificate at least... it is about time the ANC steps in after all this is an ANC problem ANC government now fix it or lose my vote

      cynthiasteyn0 - 2011-02-02 12:12

      Where do you think your money has gone, Bud? Into the koffers of the ANC!! The worst is that should you not pay they will disconnect your services. Then you have the inconvenience of no electricity and the costs of disconnection and reconnnection while they look into the problem!! No, my friend, vote for any other party! The ANC has not and never will deliver their promises.

      bernardhill412 - 2011-02-02 12:23

      Tshepo, I bet you my salary they will not resolve this, and they will cut you off to force you to pay that money. Been there done that brother.

      P226 - 2011-02-02 12:43

      Now, my friend, you are thinking like a true voter!

      supporter - 2011-02-02 12:57

      bravo!!! if a government can't deliver what should be a basic right (let alone all broken promises!!) vote the f&*&%^$ out in the next election!!

      Dave - 2011-02-02 12:58

      I would like to query my account... - There is nothing wrong with your account.... How can my electricity bill go from R600 to R6000? - I dont know, your account is correct, it says so here Has my meter been read? - Yes it says so How do you know that the metere is not faulty? - the meter is not faulty How do you know that? - I know How do you know, did you come and test it yourself? - No I didnt, the meter is never wrong And if I dont pay? We will cut you off in 3 days time I phoned over 40 times to have this checked, nothing, and needless to say, I had to pay the money....

      themantshepo - 2011-02-02 13:39

      where must i get R36 000 to pay, i paid my normal R500 thats.... if they cut my electricity then i will take that as a threat and an attack on my family and i will defend my family with my life.... i will go to masondo's office and grab him by the balls untill they put that electricity back on..... so far they have been very clever not to cut my elctricity, i am old school die poppe sal dans if they try their shenanigans with me

      bomb916 - 2011-02-02 14:59

      Dude, no worries, I got a bill of R56 000 just for water! Laugh, they going to seek legal action and blacklist me. My reply when they come and serve the papers (when they do) is that the house was sold 4.5 years ago.

  • Paulo - 2011-02-02 12:03

    meeting to discuss meetings-love it

  • GBES - 2011-02-02 12:06

    I`m going to follow the example of my arab brothers,and vote for the opposition.I gave them enough chances.

  • cmr.insurance - 2011-02-02 12:12

    95% payment received wow but if you dont pay you are cut off, First pay then we will sort out problem. now how many months do I not have to pay? If we with problems all stop payment end month I wonder what % would it become?

      jiamalunga - 2011-02-02 12:20

      Do what I did! Just reconnect yourself! Addendorf sells bolt cutters for R250.00. They take care of any lock very quickly!

  • Melly30 - 2011-02-02 12:18

    This government is really really, F*ck I have no words to describe them...

  • jiamalunga - 2011-02-02 12:23

    95% "pay rate, You are a F$%%$$@@n Liar! How money Billions do Soweto own?

  • alan - 2011-02-02 12:39

    A normal meeting is where "minutes are taken and hours are lost". These guys only try to shift blame and will achieve nothing. I bet they will discuss their HUGE performance bonuses as the first thing on the agenda! "Crisis? What Crisis?"

  • P226 - 2011-02-02 12:42

    How can there be a Crisis meeting? i thought there was no crisis?

  • alan - 2011-02-02 12:42

    An ANC meeting is where "minutes are taken and hours are lost". These guys will only try to shift blame and will achieve nothing. I bet they will discuss their HUGE performance bonuses as the first thing on the agenda! "Crisis? What Crisis?"

      John Clark - 2011-02-02 13:33

      Revising my definition of "ANC = Arrogance, Nepotism, Corruption" temporarily to reflect Amos' deluded belief that there "Ain't No Crisis"!

  • Kenko - 2011-02-02 12:55

    They create the problem, then announce with big fanfare how they will tackle the issue. I never thought I would ever see incompetence at this level. I could never contemplate it's existence. How can people (and I'm kind calling them people) demand respect and acceptance when every little thing they do expose them as brainless idiots? And to top it all, there is a whole nation who vote them into power time & again.

  • Sparkling - 2011-02-02 12:58

    I worked for a huge IT company who went and quoted Tshwane Municipality to install their SAP system. By that time, we had implemented at huge companies over the world with great success. After the council have eaten our food we catered for and a whole day's presentation we went over to questions and answers. There was only one question: "how many blacks will be on this project?" There were some blacks who we earmarked for this but obviously not enough. They picked a BEE company and the rest is history. We did find out later that we were cheaper than the BEE company too. Let me tell you that the same happened at City Power and Escom. I know that for a fact!

      Homer - 2011-02-02 13:59

      I certainly believe what you have to say. I too have seen similar cases like this before. Competance counts for Nothing!!

  • Desire - 2011-02-02 13:13

    The incompetence, ineptitude and arrogance of City of JHB will NEVER NEVER NEVER EVER be rivalled by another company. (Because any business operating even remotely like these ninkumpoops would be bankrupt by day 2). I am of the opinion that everyone at City of JHB deserves hardship, unemployment and starvation. THAT is how deep my hatred for their fekking uselessness goes!

  • Flinger - 2011-02-02 13:16

    Last year i had to pay R12000 for 1 month for a flat i rent to a tenant...a bachelor...50sq at most??? The tenant certainly could not afford it and if i kick him out...i lose the R12000 and the rent. Called Eskom and told them i think the meter is faulty...their response...pay R750 for the test at SABS, we will put in a temporary meter...if it is faulty, you get to keep the temporary meter and theres no refund of the R750. Now thats accountability and thats why there is no crisis.

  • John Clark - 2011-02-02 13:26

    The only time Amos and his cronies will admit to a crisis is when it jumps up and bites them in the @$$!...and then only if it has to come out of their pockets and not the ratepayers. Absolutely pathetic response from the self-proclaimed "World Class African City"

  • sad1lad - 2011-02-02 13:29

    don't die of a heart attack folks, accept the African way of theft, laziness, corruption, incompetance. Remember years ago when piekaniens used to beg for pennies? Now they have grown up and demand rands! The competance levels are unchanged, only appetites and arrogance. Apartheid will still be blamed in 100 years time, only there will be no country left. We now reap the fruits of AA and EEE. If Africa sank in the sea and disappeared, the world would be a cleaner and safer place.

  • Gazza Boy - 2011-02-02 13:32

    Funny how the people always seem to be over charged. Haven't heard of anyone that was actually under charged.

  • Baas-Julius - 2011-02-02 13:43

    "no crisis because they have a 95% "pay rate", with only around five percent not paying", so its easy, just stop paying.

  • Rumbler - 2011-02-02 14:13

    Godzille's must be smiling! She does not need to canvass much for votes in Gauteng. The mayors are doing it so well for her! :~)

  • Lance - 2011-02-02 14:23

    well, It is actually a bit of a crisis if everyone has been overbilled, doncha think, Mr. Ntuli? And perhaps the fact that it's not the first time it's happened? Would that fact not constitute a bit of a crisis? Or is it merely poor management, which in itself is a crisis of Tsunami-like proportions for the city of Joburg?

  • Jean - 2011-02-02 14:32

    Ntuli, explain this to us: you say that you have 95% pay rate, how on earth do you explain this statement: "Tau said the city was owed about R10bn" Did you also leave school in std 3 like our president? No crisis? It might not be a crisis for Masondo because he does not even know nor care about the R10b. Do you know how much money it is? The ANC has NO idea about the the truth, you are so used to lying that you will never know the difference. And we as tax payers pay you to be "fat & happy" and run the city into the ground. You should be ashamed of yourself!!!

  • Dewet - 2011-02-02 14:36

    > "no crisis" Where did you grow up? In a rubish bin? People have been struggling to get their bills sorted out for several months. We all know someone who struggled with this. You could have drawn up exception reports and compared on month's bill with the average over the previous 6 ( or 12) months and if it was a certain percentage higher then you would have known you had problem. Then you should have pro-actively fixed it. It would have taken 1 day of work for a programmer to identify the problematic bills and you could have identified 80% of the problems, but instead you just mismanage like you do everything else because you should not be in that position. My question is, how do you get in that position? Why can I not make the Springbok cricket team, but you get your job, when you're clearly incompetent?! People who can not manage simple issues, which affect tens of thousands of people's lifes in a very frustrating, time consuming way, should not be in these positions. And how do you wait so long to interfere. What is wrong with you? You are a joke both as a government and as the employee of the government. Can the 'Struggle Mastahs' please employ better people who have at least half a brain and some ambition so that normal people can focus on their work and pay your ludicrous taxes

  • petervsmith1 - 2011-02-02 15:21

    If it is not a crisis and it can be resolved, why havent they resolved it yet. This "crisis" has been on the go for the past four years and nothing has been done to resolve it!

  • Snoopy88 - 2011-02-02 15:41

    I called the City of Cape Town on monday to report a leak from my meter in the driveway. They hadn't come to fix it yet so I called back with my reference number and they told me because there's paving around it they are going to send a specialist team to cut it out neatly, repair it and put the paving back. "But not to worry ma'am we've logged your first call and you will be given a rebate on your account for the water wasted." How's that for service?

  • ZACKIE - 2011-02-02 16:56

    don't expect anything to get resolved in your lifetime these mayors would not see a problem even if a tsunami hit them while they were sleeping

  • ZACKIE - 2011-02-02 17:04

    I stay in cape town my rates, water bill is decreasing every month thanks DA , if I report a problem they fix it in 24 hours ie. fix street lights repave my road, fix water leaks,

  • Incognito - 2011-02-02 23:58

    This is pathetic. I am not even affected by this but I've been aware of these problems for months now. I cannot believe they still have not sorted this crap out!! I mean really, how difficult can it be. What kind of "program" are you guys running there? If you don't want to work for the public Mr Masondo, then maybe go join the Youth League Tenderpreneurs Club-sure there;s lots of scope for you and your staff!..Eish

  • Cyberman - 2011-02-03 07:05

    "Denial 101" is what all ANC officials are taught beore they start their posts. i.e. No matter what you're accussed of and no matter how incompetent or guilty you are - ALWAYS just deny it! Maybe one day these clowns will realise that admiting fault and working together to find a solution is actually the correct way forward!

  • John Clark - 2011-02-03 09:36

    There once was a mayor called Amos Who denied Joburg billing's in chaos Though many's utility charge Was laughably large And the call centre service inf-Amos!

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