Complaint system for Eastern Cape

2012-07-19 17:47

(File) (Shutterstock)

Multimedia   ·   User Galleries   ·   News in Pictures Send us your pictures  ·  Send us your stories

Johannesburg - The Eastern Cape has devised a system to help municipalities respond to complaints lodged with the presidential hotline.

"We have designed a complaint management system to support municipalities so that they implement it without hindrances," Local Government MEC Mlibo Qoboshiyane said on Thursday.

"Developing this system is inspired by our commitment to ensure that all cases lodged with the presidential hotline are answered on time, and matters are addressed effectively to the satisfaction of the complainants."

He said this would help municipalities respond to all enquiries and cases, even those lodged with them directly.

The hotline was set up as a way for the public to bring complaints about service to the government's attention. President Jacob Zuma launched it in September 2009.

More complaints resolved

Qoboshiyane said: "The presidential hotline has helped us a lot as it has beefed up intergovernmental relations in resolving some of the cases lodged."

The Eastern Cape had improved the tempo at which complaints raised this way were being resolved.

"The total number of cases lodged with the presidential hotline about our municipalities is 2 301, and 1 495 of those cases have been successfully resolved by our municipalities to the satisfaction of complainants," the MEC said.

A breakdown of complaints showed 655 were about water, 208 about sanitation, 593 about electricity, 366 about roads, 389 about houses, 32 about corruption, and 135 about employment.

The Joe Gqabi District Municipality had resolved about 97.66% of complaints, Chris Hani District Municipality about 77.8% and Buffalo City Metro 71.89%.

Nelson Mandela Bay metro had a record of 48.78% of complaints resolved, Alfred Nzo District Municipality 31.95%, Amathole district municipality 30.32%, Cacadu district municipality 17.03% and the OR Tambo district municipality 7.3%.
Read more on:    port elizabeth  |  east london  |  service delivery

Join the conversation! encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.
NEXT ON NEWS24X publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
Comments have been closed for this article.

Inside News24


Amazing solar inventions!

Solar power is lighting up the world, and not just on rooftops anymore.



Plastic on your plate
Prince George the green prince?
Lean, green, drifiting machine
One man's $1 million vision for an eco Africa

Book flights

Compare, Book, Fly

Traffic Alerts

There is a tendency to get too caught up in group dynamics and high expectations and ideals, that your own personal needs more

There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.