Complaint system for Eastern Cape

2012-07-19 17:47
(File)

(File) (Shutterstock)

Multimedia   ·   User Galleries   ·   News in Pictures Send us your pictures  ·  Send us your stories

kalahari.com

Johannesburg - The Eastern Cape has devised a system to help municipalities respond to complaints lodged with the presidential hotline.

"We have designed a complaint management system to support municipalities so that they implement it without hindrances," Local Government MEC Mlibo Qoboshiyane said on Thursday.

"Developing this system is inspired by our commitment to ensure that all cases lodged with the presidential hotline are answered on time, and matters are addressed effectively to the satisfaction of the complainants."

He said this would help municipalities respond to all enquiries and cases, even those lodged with them directly.

The hotline was set up as a way for the public to bring complaints about service to the government's attention. President Jacob Zuma launched it in September 2009.

More complaints resolved

Qoboshiyane said: "The presidential hotline has helped us a lot as it has beefed up intergovernmental relations in resolving some of the cases lodged."

The Eastern Cape had improved the tempo at which complaints raised this way were being resolved.

"The total number of cases lodged with the presidential hotline about our municipalities is 2 301, and 1 495 of those cases have been successfully resolved by our municipalities to the satisfaction of complainants," the MEC said.

A breakdown of complaints showed 655 were about water, 208 about sanitation, 593 about electricity, 366 about roads, 389 about houses, 32 about corruption, and 135 about employment.

The Joe Gqabi District Municipality had resolved about 97.66% of complaints, Chris Hani District Municipality about 77.8% and Buffalo City Metro 71.89%.

Nelson Mandela Bay metro had a record of 48.78% of complaints resolved, Alfred Nzo District Municipality 31.95%, Amathole district municipality 30.32%, Cacadu district municipality 17.03% and the OR Tambo district municipality 7.3%.
- SAPA
Read more on:    port elizabeth  |  east london  |  service delivery
NEXT ON NEWS24X
SHARE:

Read News24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
2 comments
Add your comment
Comment 0 characters remaining
 

Inside News24

 
/News
 

Get fit on a budget

It’s time to throw the “I can’t afford to exercise” excuse out the window.

 
 

Where were you when you last felt alive?

The basics of BASE jumping
Tips for paddling your first Dusi
Climbing the world’s largest stone arch
Awesome extreme sports people

Jobs in Cape Town [change area]

Property [change area]

Travel - Look, Book, Go!

Magical Massinga

Spend 5 nights at the gorgeous Massinga Beach Lodge in Mozambique and only pay for 4 from R13 220 per person sharing. Includes return flights, accommodation, transfers and romantic turndown. Book now!

Kalahari.com - shop online today

Seen something you like in our catalogue?

Find the perfect gift and save up to R5000 – As seen on the catalogue. Hurry and shop now!

Save up to R1000 on Hisense smartphones!

View the large range of Hisense smartphones. Buy today and save up to R1000!

Toys 4 for the price of 3

Buy 4 toys and get the cheapest FREE! Offer valid while stocks last. Shop now!

Mind blowing prices – As seen on TV

Get mind blowing prices on 1000’s of products! Shop now.

Deal of the week!

Save R1200 on the Samsung 48” smart full HD LED television now only R8799. Buy now!

OLX Free Classifieds [change area]

Samsung Galaxy s4

Mobile, Cell Phones in South Africa, Western Cape, Cape Town. Date October 24

Best bargain in big bay

Real Estate, Houses - Apartments for Sale in South Africa, Western Cape, Cape Town. Date October 25

VW Golf 6, 1.6 Trendline (Excellent condition)

Vehicles, Cars in South Africa, Western Cape, Cape Town. Date October 25

Horoscopes
Aquarius
Aquarius

You may be in the mood to philosophize and socialize and expand your mind on various discussions and group activities. You could...read more

There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.








Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.